Concierge-Level Services for the Global Hospitality Industry
Rimini Street provides first-class service to businesses that specialize in service. Rimini Street independent, third-party support services and comprehensive support solutions save hospitality companies around the globe 50% on annual support fees and up to 90% on total maintenance costs, freeing up scarce IT funds and staff for digital transformation and driving competitive advantage.
Secure funding for premium guest experiences
Organizations in the hospitality industry are faced with the challenges of ever-changing consumer trends, fluctuating economic conditions, and talent management, which can make it difficult to secure funding to develop new and innovative customer experiences. Rimini Street enterprise software solutions help hospitality clients leverage significant savings on software support to enhance amenities and guest services.
Focus on remaining competitive, not ERP upgrades
The “no vacancy” sign is out for disruptive upgrades. Hospitality industry organizations face fierce, global competition. The pressure is mounting to transform themselves and find new business models to meet ever-changing guest expectations. The burden of software vendor policies, fees, and unresponsive support models can cause severe operational constraints. Hospitality budgets and resources are too valuable to waste on vendor-dictated migrations and upgrades to maintain full support. Rimini Street supports existing ERP implementations for at least 15 years, providing hospitality clients time and flexibility to determine their own ERP destinations and IT roadmaps.
Get more from ultra-responsive application support services
Enterprise software management services from Rimini Street have helped hospitality organizations around the globe — and their supply chain partners — significantly reduce total costs of support for their Oracle and SAP applications. Hospitality companies understand that providing impeccable service and fast response matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates at no additional cost. This unwavering focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
Industry Solutions
Oracle Database
The one-stop shop for support for Oracle Database
Oracle E-Business Suite
Experience ultra-responsive application support for Oracle EBS products
PeopleSoft
Personalized support for PeopleSoft and global TLR update services
SAP
Maintain and optimize the current stable and mature SAP implementation
Application Management Services (AMS) for Salesforce®
Achieve greater value from the investment in Salesforce®
Application Management Services (AMS) for SAP
Receive a variety of services for maintaining mission-critical SAP systems
Application Management Services (AMS) for Oracle
Optimize support and IT operations to improve service delivery
JD Edwards
Personalized support for JD Edwards software
Why Rimini Street
Rimini Street comprehensive support solutions replace vendor support and deliver a world class, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from their enterprise software systems has helped save them over $8B in software support costs to date.
Better model
Rimini Street delivers unified, vendor-agnostic solutions to support, future-proof, and secure client software. Strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included, expediting compliance and freeing up IT teams for higher value activities.
Better people
Rimini Street support teams are hyper-focused on service, a perfect fit for hospitality industry clients. Primary Support Engineers (PSEs) lead the way, backed by always-available global experts who average 15 years of experience solving complex SAP and Oracle support issues, including root causes. Personalized, tailored services come with a real human touch and a guaranteed 15-minute response time for critical issues.
Better outcomes
Hospitality companies cannot afford disruption to mission critical systems. Rimini Street takes ownership of hospitality clients' software system support with a goal of maximizing uptime. Hospitality professionals can then focus on and invest in innovative technologies such as electronic check-in, voice-controlled rooms, or mobile keys that can improve guest experiences and further competitive advantage.
Featured Clients
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
– Steve Jacobs IT Director
We know we can now do upgrades on our own terms, which has been critical during a tumultuous time in the hospitality sector.”
– Kent Bawden IT Vendor Manager
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
– Hubert Tsang CIO
Additional Resources
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Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadership
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