Rimini Street provides first-class service to businesses that specialize in service. Rimini Street independent third-party software support saves hospitality companies around the globe 50% on annual support fees and up to 90% on total maintenance costs, freeing up scarce IT funds and staff for digital transformation and driving competitive advantage.
Organizations in the hospitality industry are faced with the challenges of ever-changing consumer trends, fluctuating economic conditions, and talent management, which can make it difficult to secure funding to develop new and innovative customer experiences. Rimini Street enterprise software solutions help hospitality clients leverage significant savings on software support to enhance amenities and guest services.
The “no vacancy” sign is out for disruptive upgrades. Hospitality industry organizations face fierce, global competition. The pressure is mounting to transform themselves and find new business models to meet ever-changing guest expectations. The burden of software vendor policies, fees, and unresponsive support models can cause severe operational constraints. Hospitality budgets and resources are too valuable to waste on vendor-dictated migrations and upgrades to maintain full support. Rimini Street supports existing ERP implementations for at least 15 years, providing hospitality clients time and flexibility to determine their own ERP destinations and IT roadmaps.
Enterprise software management services from Rimini Street have helped hospitality organizations around the globe — and their supply chain partners — significantly reduce total costs of support for their Oracle and SAP applications. Hospitality companies understand that providing impeccable service and fast response matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates at no additional cost. This unwavering focus on client service and success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
The one-stop shop for support for Oracle Database
Experience ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft and global TLR update services
Maintain and optimize the current stable and mature SAP implementation
Get a holistic, layered security model across the entire enterprise
Achieve greater value from the investment in Salesforce®
Receive a variety of services for maintaining mission-critical SAP systems
Optimize support and IT operations to improve service delivery
Personalized support for JD Edwards software
Rimini Street comprehensive support solutions replace vendor support and deliver a world class, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from their enterprise software systems has helped save them nearly $5B in software support costs to date.
Rimini Street delivers unified, vendor-agnostic solutions to support, future-proof, and secure client software. Strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included, expediting compliance and freeing up IT teams for higher value activities.
Rimini Street support teams are hyper-focused on service, a perfect fit for hospitality industry clients. Primary Support Engineers (PSEs) lead the way, backed by always-available global experts who average 15 years of experience solving complex SAP and Oracle support issues, including root causes. Personalized, tailored services come with a real human touch and a guaranteed 15-minute response time for critical issues.
Hospitality companies cannot afford disruption to mission critical systems. Rimini Street takes ownership of hospitality clients' software system support with a goal of maximizing uptime. Hospitality professionals can then focus on and invest in innovative technologies such as electronic check-in, voice-controlled rooms, or mobile keys that can improve guest experiences and further competitive advantage.
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Steve Jacobs IT Director
“Keeping our SAP system updated with constant hardware and related changes and updates from multiple vendors was always a pain — and expensive. Now, we can easily upgrade the hardware without making any changes to the virtual machine running our ERP processes, so it doesn’t limit us.”
Dave Pattison IT Director
“Virtual patching is proactive and immediate. We don’t have to sit around and wait for something to happen before we get sent a vendor patch months later.”
Mark Brockman Executive Director of Information Technologies
Adoption of third-party support for enterprise software is now mainstream. Independent research firm Valoir analyzed its growing acceptance, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Even ERP vendors reluctantly acknowledge its utility as they focus efforts on the cloud. Independent, third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates: Innovation around the edges of a mature, highly functional ERP system Maximizing value from existing investments Taking a measured approach to cloud evolution Digital transformation Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor. In analyzing third-party enterprise software support providers, Valoir specifically recognized Rimini Street for its: Breadth of knowledge and depth of support, featuring a Primary Support Engineer model Pure focus on independent, third-party support versus other IT or consulting services Track record of strong client relationships Value, service, price
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
Is Oracle’s roadmap taking you where you want to go, or should you be following your own Business-Driven IT Roadmap? Our new research report looks at cloud stops along Oracle’s IT roadmap and details what they involve, and what they could mean for your business. Each stop along Oracle’s roadmap can lock you deeper into its technology stack and may include risks and hidden costs. Is limiting your future IT options and flexibility through a single vendor best for your business? How would Oracle Cloud look if viewed through the lens of a Business-Driven IT Roadmap, that squarely aligns all your IT strategies and tactics with the critical needs of your business? Download the full report for helpful insights as you consider whether Oracle is the right long-term partner for your cloud success.
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