Rimini Street provides first-class service to businesses that specialize in service. Rimini Street independent, third-party support services and comprehensive support solutions save hospitality companies around the globe 50% on annual support fees and up to 90% on total maintenance costs, freeing up scarce IT funds and staff for digital transformation and driving competitive advantage.
Organizations in the hospitality industry are faced with the challenges of ever-changing consumer trends, fluctuating economic conditions, and talent management, which can make it difficult to secure funding to develop new and innovative customer experiences. Rimini Street enterprise software solutions help hospitality clients leverage significant savings on software support to enhance amenities and guest services.
The “no vacancy” sign is out for disruptive upgrades. Hospitality industry organizations face fierce, global competition. The pressure is mounting to transform themselves and find new business models to meet ever-changing guest expectations. The burden of software vendor policies, fees, and unresponsive support models can cause severe operational constraints. Hospitality budgets and resources are too valuable to waste on vendor-dictated migrations and upgrades to maintain full support. Rimini Street supports existing ERP implementations for at least 15 years, providing hospitality clients time and flexibility to determine their own ERP destinations and IT roadmaps.
Enterprise software management services from Rimini Street have helped hospitality organizations around the globe — and their supply chain partners — significantly reduce total costs of support for their Oracle and SAP applications. Hospitality companies understand that providing impeccable service and fast response matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates at no additional cost. This unwavering focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
The one-stop shop for support for Oracle Database
Experience ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft and global TLR update services
Maintain and optimize the current stable and mature SAP implementation
Get a holistic, layered security model across the entire enterprise
Achieve greater value from the investment in Salesforce®
Receive a variety of services for maintaining mission-critical SAP systems
Optimize support and IT operations to improve service delivery
Personalized support for JD Edwards software
Rimini Street comprehensive support solutions replace vendor support and deliver a world class, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from their enterprise software systems has helped save them over $5B in software support costs to date.
Rimini Street delivers unified, vendor-agnostic solutions to support, future-proof, and secure client software. Strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included, expediting compliance and freeing up IT teams for higher value activities.
Rimini Street support teams are hyper-focused on service, a perfect fit for hospitality industry clients. Primary Support Engineers (PSEs) lead the way, backed by always-available global experts who average 15 years of experience solving complex SAP and Oracle support issues, including root causes. Personalized, tailored services come with a real human touch and a guaranteed 15-minute response time for critical issues.
Hospitality companies cannot afford disruption to mission critical systems. Rimini Street takes ownership of hospitality clients' software system support with a goal of maximizing uptime. Hospitality professionals can then focus on and invest in innovative technologies such as electronic check-in, voice-controlled rooms, or mobile keys that can improve guest experiences and further competitive advantage.
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Steve Jacobs IT Director
“We may have the oldest EBS version in the southern hemisphere, but we’re able to maintain our current system beyond the end-of-support deadline mandated by Oracle. Having control of our IT roadmap has been particularly critical during what have been tumultuous times for the hospitality sector.
It became clear that Rimini Street’s services gave us the attractive option to not only halve maintenance and support fees but also give us the ability to defer any costly and disruptive system upgrades until they make sense for Federal Group.
It’s clear that dollars and cents aren’t the driving force in Rimini Street’s interactions with Federal Group, which is a stark difference to the experiences we’ve had with the platform vendor.
The Rimini Street team has consistently put themselves in our shoes, always looking for ways to maximize our ROI.”
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Listen as Terry Jones talks about changes in travel and hospitality and strategies organizations should consider, including third-party software support.
Oracle Siebel software applications are robust and proven, yet can present several pain points for licensees, including: no full support for Siebel software releases earlier than 8.1/8.2 currently no new major Siebel release on Oracle’s roadmap plan uncertainty around future Siebel product roadmaps as Oracle encourages cloud solutions expensive to operate, maintain, and upgrade applications, with perceived new value from Oracle support decreasing as costs increase So how can Siebel licensees help maximize the total cost of their stable, customized systems? Minimize or eliminate upgrade/update costs and disruptions? Enable a strategic IT roadmap and fund digital transformation? Third-party support addresses these, and more. Read this white paper for valuable insights on optimizing support for Oracle Siebel software, including: a review of Siebel software releases a look at the financial and logistical realities of Oracle’s Continuous Innovation support model recommendations for regaining control of your IT roadmap and paying for innovation with newly available funds from your existing IT budget
Manufacturing CIOs need to take advantage of technology to drive efficiencies across internal production processes and to improve customer experience. These differentiators drive competitive advantage in a crowded marketplace. Yet, they’re struggling to achieve the digital transformation needed to harness AI/ML, IoT, cloud, and other advanced technologies. “Going digital” requires a new approach to IT management and operations. In this clever infographic, you’ll see why 70% of manufacturers are stuck in the first stage of digital transformation and what it takes to navigate the path to achieve successful digital transformation in manufacturing. To learn more about the challenges and opportunities of digital transformation in manufacturing, read “Going Digital – Digital Transformation in Manufacturing.”
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