Rimini Street provides first-class service to businesses that specialize in service. Rimini Street independent, third-party support services and comprehensive support solutions save hospitality companies around the globe 50% on annual support fees and up to 90% on total maintenance costs, freeing up scarce IT funds and staff for digital transformation and driving competitive advantage.
Organizations in the hospitality industry are faced with the challenges of ever-changing consumer trends, fluctuating economic conditions, and talent management, which can make it difficult to secure funding to develop new and innovative customer experiences. Rimini Street enterprise software solutions help hospitality clients leverage significant savings on software support to enhance amenities and guest services.
The “no vacancy” sign is out for disruptive upgrades. Hospitality industry organizations face fierce, global competition. The pressure is mounting to transform themselves and find new business models to meet ever-changing guest expectations. The burden of software vendor policies, fees, and unresponsive support models can cause severe operational constraints. Hospitality budgets and resources are too valuable to waste on vendor-dictated migrations and upgrades to maintain full support. Rimini Street supports existing ERP implementations for at least 15 years, providing hospitality clients time and flexibility to determine their own ERP destinations and IT roadmaps.
Enterprise software management services from Rimini Street have helped hospitality organizations around the globe — and their supply chain partners — significantly reduce total costs of support for their Oracle and SAP applications. Hospitality companies understand that providing impeccable service and fast response matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates at no additional cost. This unwavering focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
The one-stop shop for support for Oracle Database
Experience ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft and global TLR update services
Maintain and optimize the current stable and mature SAP implementation
Get a holistic, layered security model across the entire enterprise
Achieve greater value from the investment in Salesforce®
Receive a variety of services for maintaining mission-critical SAP systems
Optimize support and IT operations to improve service delivery
Personalized support for JD Edwards software
Rimini Street comprehensive support solutions replace vendor support and deliver a world class, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from their enterprise software systems has helped save them over $5B in software support costs to date.
Rimini Street delivers unified, vendor-agnostic solutions to support, future-proof, and secure client software. Strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included, expediting compliance and freeing up IT teams for higher value activities.
Rimini Street support teams are hyper-focused on service, a perfect fit for hospitality industry clients. Primary Support Engineers (PSEs) lead the way, backed by always-available global experts who average 15 years of experience solving complex SAP and Oracle support issues, including root causes. Personalized, tailored services come with a real human touch and a guaranteed 15-minute response time for critical issues.
Hospitality companies cannot afford disruption to mission critical systems. Rimini Street takes ownership of hospitality clients' software system support with a goal of maximizing uptime. Hospitality professionals can then focus on and invest in innovative technologies such as electronic check-in, voice-controlled rooms, or mobile keys that can improve guest experiences and further competitive advantage.
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Steve Jacobs IT Director
“We may have the oldest EBS version in the southern hemisphere, but we’re able to maintain our current system beyond the end-of-support deadline mandated by Oracle. Having control of our IT roadmap has been particularly critical during what have been tumultuous times for the hospitality sector.
It became clear that Rimini Street’s services gave us the attractive option to not only halve maintenance and support fees but also give us the ability to defer any costly and disruptive system upgrades until they make sense for Federal Group.
It’s clear that dollars and cents aren’t the driving force in Rimini Street’s interactions with Federal Group, which is a stark difference to the experiences we’ve had with the platform vendor.
The Rimini Street team has consistently put themselves in our shoes, always looking for ways to maximize our ROI.”
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Enterprises with multiple ERPs may want to pursue consolidation to gain technology standardization and deliver cost savings. CIOs considering this should undertake a strategic approach and employ ERP consolidation best practices to achieve greater organizational success than IT cost savings alone. In this research report, Gartner discusses key findings around ERP consolidation and provides four recommendations for CIOs to attain higher-order benefits for the enterprise, both at the completion of the consolidation and beyond. Our key learnings: A single large ERP solution with standard functionality will likely not meet all of your organization’s requirements. ERP consolidation efforts can too often focus on technical simplification. A better approach maintains enterprise value, gains flexibility, and delivers both standardization and competitive advantages. An ERP consolidation effort focused exclusively on cost savings will often overlook opportunities to identify and track transformational benefits that are not cost-related. A composable approach to ERP consolidation facilitates common solutions for common functional requirements across the enterprise, while also driving greater efficiency and cost savings within the operating structure. For the full analysis, actionable recommendations for IT leaders, and ERP consolidation best practices, download this complimentary Gartner research report. Reference: Gartner, Inc. “Four Drivers of a Successful ERP Consolidation.” August 9, 2021, Dixie John, Denis Torii Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Oracle licensees are spending a small fortune on support for their Oracle investments, while shrinking IT budgets and limited resources are compelling them to slash their support costs by: Deferring major upgrades Adopting open-source options Switching to third-party support Understanding Oracle licensing is crucial to Oracle license optimization. Rimini Street surveyed 400-plus customers to find the answers to Oracle licensing questions and gain insights into the challenges and priorities impacting their roadmap strategies. Hear the results of the survey in this exclusive audio webcast, hosted by IDG Digital Content Director Tom Schmidt. Contact Rimini Street to learn more about how independent, third-party support can enhance Oracle license optimization.
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