Rimini Street provides first-class service to businesses that specialize in service. Rimini Street independent third-party software support saves hospitality companies around the globe 50% on annual support fees and up to 90% on total maintenance costs, freeing up scarce IT funds and staff for digital transformation and driving competitive advantage.
Organizations in the hospitality industry are faced with the challenges of ever-changing consumer trends, fluctuating economic conditions, and talent management, which can make it difficult to secure funding to develop new and innovative customer experiences. Rimini Street enterprise software solutions help hospitality clients leverage significant savings on software support to enhance amenities and guest services.
The “no vacancy” sign is out for disruptive upgrades. Hospitality industry organizations face fierce, global competition. The pressure is mounting to transform themselves and find new business models to meet ever-changing guest expectations. The burden of software vendor policies, fees, and unresponsive support models can cause severe operational constraints. Hospitality budgets and resources are too valuable to waste on vendor-dictated migrations and upgrades to maintain full support. Rimini Street supports existing ERP implementations for at least 15 years, providing hospitality clients time and flexibility to determine their own ERP destinations and IT roadmaps.
Enterprise software management services from Rimini Street have helped hospitality organizations around the globe — and their supply chain partners — significantly reduce total costs of support for their Oracle and SAP applications. Hospitality companies understand that providing impeccable service and fast response matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates at no additional cost. This unwavering focus on client service and success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
The one-stop shop for support for Oracle Database
Experience ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft and global TLR update services
Maintain and optimize the current stable and mature SAP implementation
Get a holistic, layered security model across the entire enterprise
Achieve greater value from the investment in Salesforce®
Receive a variety of services for maintaining mission-critical SAP systems
Optimize support and IT operations to improve service delivery
Personalized support for JD Edwards software
Rimini Street comprehensive support solutions replace vendor support and deliver a world class, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from their enterprise software systems has helped save them over $5B in software support costs to date.
Rimini Street delivers unified, vendor-agnostic solutions to support, future-proof, and secure client software. Strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included, expediting compliance and freeing up IT teams for higher value activities.
Rimini Street support teams are hyper-focused on service, a perfect fit for hospitality industry clients. Primary Support Engineers (PSEs) lead the way, backed by always-available global experts who average 15 years of experience solving complex SAP and Oracle support issues, including root causes. Personalized, tailored services come with a real human touch and a guaranteed 15-minute response time for critical issues.
Hospitality companies cannot afford disruption to mission critical systems. Rimini Street takes ownership of hospitality clients' software system support with a goal of maximizing uptime. Hospitality professionals can then focus on and invest in innovative technologies such as electronic check-in, voice-controlled rooms, or mobile keys that can improve guest experiences and further competitive advantage.
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Steve Jacobs IT Director
Listen as Terry Jones talks about changes in travel and hospitality and strategies organizations should consider, including third-party software support.
Many SAP customers have concerns these days. There’s a looming mainstream maintenance deadline, the push for S/4HANA migration, and high costs for full support — nearly 22% of annual licensing fees per year in maintenance until 2027, and an additional two percentage points until 2030.1 Meanwhile, SAP seems to be investing more and more in S/4HANA, yet enterprises with high functioning, customized Business Suite and older releases can be hard pressed to justify a migration to a still-maturing platform and unknown future innovation. For many organizations, the business case just isn’t there. Fortunately, SAP licensees can keep the current software release, avoid an expensive upgrade until it makes sense, and drive digital transformation with Rimini Street third-party support. In this eBook you’ll meet 11 SAP customers from a variety of industries who regained control of their IT roadmaps with help from Rimini Street enterprise software solutions. They received responsive, comprehensive service and saved big on support, enabling investment in growth areas such as: expanded manufacturing capacity strategic hiring IT infrastructure migration to the cloud IT service management (ITSM) Stop paying excessive support fees and start funding innovation with the savings. Download the eBook today. 1 https://news.sap.com/2020/02/sap-s4hana-maintenance-2040-clarity-choice-sap-business-suite-7/
Read about global tax, legal, and regulatory (TLR) solutions delivered by the Rimini Street Global Product Development Team for client regulatory compliance.
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