Wholesale and distribution industry companies have saved millions in ERP support and upgrade costs
Every dollar matters for wholesalers and distributors. To survive, and then fuel growth, they must effectively direct funds and resources to activities with the greatest measurable impact on the business. Rimini Street independent, third-party support services and comprehensive support solutions optimize current enterprise software investments and deliver significant savings that can be used to create more sustainable and efficient operations to meet dynamic consumer demands.
Conserve cash and dramatically reduce ERP support costs
IT professionals in the wholesale industry and distribution industry face a rapidly changing business environment. They are challenged by increasing supply chain pressures, the need to stockpile funds, and satisfying customer and business expectations. Rimini Street independent, third-party support can help clients immediately save 50% on annual ERP support fees and up to 90% on total support costs. These significant savings can help wholesalers and distributors reallocate resources to initiatives like increasing capacity, delivering remote support to customers, and transforming workforces and workplaces.
Ensure business continuity
Business continuity is key for organizations in the wholesale industry and distribution industry, where no one can afford any disruption to mission-critical systems and supply chain operations. Rimini Street Support Services for applications and databases provide a breadth of premium features generally not found in vendor support programs for wholesale and distribution ERP software. Ultra-responsive application support for each client is led by an assigned Primary Support Engineer with an average of 15 years of experience, which means no waiting for expert support from a team knowledgeable of your unique systems and customizations. Rimini Street Support includes valuable services such as support for custom code and 10-minute SLA for Priority 1 issues, to help ensure maximum system uptime.
Reallocate resources to help fund digital innovation
Wholesale industry and distribution companies are challenged with navigating increased global competition, high labor costs, thin margins, rapidly changing supply chains, and new digital business models. Maintaining the status quo is simply not an option and action is required. Rimini Street enterprise software management and support services have helped many of the top global wholesalers and distributors achieve significant cost savings and focus IT resources on digital innovation and strategic growth initiatives.
Industry solutions
JD Edwards
Get personalized application support for JD Edwards
Oracle E-Business Suite
Ultra-responsive third-party support for Oracle EBS products
SAP
Maintain the current stable and proven SAP implementation
Oracle Database
The one-stop shop for support for Oracle Database needs
Application Management Services (AMS) for Oracle
Optimize application support and IT operations to simplify support processes
Application Management Services (AMS) for SAP
Receive a variety of services for maintaining mission- critical SAP systems
Why Rimini Street
Rimini Street is the leader in independent, third-party software support. Expert engineers are on the front line, every time, efficiently following each issue through to resolution. A laser focus on client success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating and has helped save clients over $9B to date.
Better model
Rimini Street enterprise software support services are comprehensive and integrated, eliminating the escalations and delays that can occur with vendor support. Value-added solutions like advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates are included at no additional cost to help expedite compliance.
Better people
Rimini Street makes IT support easy for wholesalers and distributors, with a client-centric approach unlike software vendor support. Primary Support Engineers (PSEs) are backed by an always-available network of global experts who average 15 years of professional IT experience and deliver a guaranteed response time of 10 minutes or less for critical issues.
Better outcomes
Rimini Street helps wholesalers and distributors save on ERP support, maximize the value of current systems, and avoid expensive, unnecessary software upgrades. Cost savings and resources can be reinvested in higher order business priorities such as digitizing operations and supply chains.
Featured clients
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
– Go Harada, General Manager, Information Technology
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
– Jerry Lee, IT Director
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
– Steve Jacobs, IT Director
Additional resources
Not wanting to upgrade to Oracle EBS R12 due to the associated costs yet still needing stability in their ERP systems to be able to stay compliant with the new accounting guidelines in Taiwan, Supreme Electronics turned to Rimini Street for its its support and maintenance requirements.
Let's start a conversation
Contact us to learn more.