Every dollar matters for wholesalers and distributors. To survive, and then fuel growth, they must effectively direct funds and resources to activities with the greatest measurable impact on the business. Rimini Street Support Services optimize current enterprise software investments and deliver significant savings that can be used to create more sustainable and efficient operations to meet dynamic consumer demands.
IT professionals in the wholesale industry and distribution industry face a rapidly changing business environment. They are challenged by increasing supply chain pressures, the need to stockpile funds, and satisfying customer and business expectations. Rimini Street independent, third-party support can help clients immediately save 50% on annual ERP support fees and up to 90% on total support costs. These significant savings can help wholesalers and distributors reallocate resources to initiatives like increasing capacity, delivering remote support to customers, and transforming workforces and workplaces.
Business continuity is key for organizations in the wholesale industry and distribution industry, where no one can afford any disruption to mission-critical systems and supply chain operations. Rimini Street Support Services for applications and databases provide a breadth of premium features generally not found in vendor support programs for wholesale and distribution ERP software. Ultra-responsive application support for each client is led by an assigned Primary Support Engineer with an average of 15 years of experience, which means no waiting for expert support from a team knowledgeable of your unique systems and customizations. Rimini Street Support includes valuable services such as support for custom code and 10-minute SLA for Priority 1 issues, to help ensure maximum system uptime.
Wholesale industry and distribution companies are challenged with navigating increased global competition, high labor costs, thin margins, rapidly changing supply chains, and new digital business models. Maintaining the status quo is simply not an option and action is required. Rimini Street enterprise software management and support services have helped many of the top global wholesalers and distributors achieve significant cost savings and focus IT resources on digital innovation and strategic growth initiatives.
Get personalized application support for JD Edwards
Personalized support for PeopleSoft wholesale and distribution ERP software
Ultra-responsive third-party support for Oracle EBS products
Maintain the current stable and proven SAP implementation
The one-stop shop for support for Oracle Database needs
Optimize application support and IT operations to simplify support processes
Receive a variety of services for maintaining mission- critical SAP systems
Rimini Street is the leader in independent, third-party software support. Expert engineers are on the front line, every time, efficiently following each issue through to resolution. A laser focus on client success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating and has helped save clients over $5B to date.
Rimini Street enterprise software support services are comprehensive and integrated, eliminating the escalations and delays that can occur with vendor support. Value-added solutions like advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates are included at no additional cost to help expedite compliance.
Rimini Street makes IT support easy for wholesalers and distributors, with a client-centric approach unlike software vendor support. Primary Support Engineers (PSEs) are backed by an always-available network of global experts who average 15 years of professional IT experience and deliver a guaranteed response time of 10 minutes or less for critical issues.
Rimini Street helps wholesalers and distributors save on ERP support, maximize the value of current systems, and avoid expensive, unnecessary software upgrades. Cost savings and resources can be reinvested in higher order business priorities such as digitizing operations and supply chains.
“Once executive management saw the savings we were able to generate, they approved many projects that were previously on hold because of budgetary constraints.
Don’t get stuck with the status quo: Don’t close your eyes or fear making a change. Exploring the unknown led us to Rimini Street, and the whole company has benefited.”
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of SAP customers is moving from SAP software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching. Nucleus Research, an independent analyst firm, has validated our findings that confirm the significant savings SAP licensees can experience in the following areas: Annual support costs: Break/fix support and tax, legal and regulatory updates Upgrade costs: The cost of forced upgrades just to stay supported when vendor support windows end Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
Not wanting to upgrade to Oracle EBS R12 due to the associated costs yet still needing stability in their ERP systems to be able to stay compliant with the new accounting guidelines in Taiwan, Supreme Electronics turned to Rimini Street for its its support and maintenance requirements.
Watch Eric Robinson, CIO for Color Spot Nurseries, shares the many benefits his company has gained by switching to Rimini Street for SAP support in 2010.
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