Stay Focused on the Philanthropic Vision
Nonprofit organizations face a variety of challenges each day that are amplified during economic disruption. These challenges can include liquidity, maintaining revenue streams, retaining paid staff and volunteers, solvency, and most of all, staying in business to continue to serve their causes. Rimini Street independent, third-party support services and comprehensive support solutions replace software vendor support, significantly reducing maintenance fees and labor requirements while freeing up valuable resources to help clients stay focused on fulfilling their philanthropic visions.
Protect every penny for the cause
Nonprofit sector organizations must work diligently to control IT operational costs. Every dollar wasted means a dollar that is not available for activities such as donor engagement or the development of alternate delivery systems for events and programming. Rimini Street nonprofit clients save 50% on annual software support fees and up to 90% on total maintenance costs, redirecting newly available funds to their missions. Rimini Street has helped many nonprofit organizations around the world substantially reduce support costs for Oracle and SAP applications.
Achieve operational efficiencies through premium application support for nonprofit organizations
ERP systems, databases, and CRM software are core components of everyday nonprofit operations. In uncertain times, the need for technical expertise and digital enablement becomes critical for these organizations. Rimini Street provides engineer-led business software management and support that is always on and available, anytime and anywhere, 24/7/365, including advisory services at no extra charge. Rimini Street clients receive guaranteed SLA response within 10 minutes for critical, Priority 1 issues; interoperability support; and highly personalized service. An unwavering focus on client success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
Drive digital transformation while gaining control of the IT roadmap
To survive and then thrive, nonprofit organizations are focusing resources on key priorities and in many cases, technologies that can facilitate initiatives such as accelerating agility; improving visibility with the donor base; enabling fast and convenient digital giving, and enhancing data analysis and security. Rimini Support can help clients craft Business-Driven IT Roadmaps aligned with their business goals, so they no longer have to follow software vendor-dictated roadmaps. Rimini Street third-party application support and enterprise software solutions help maximize the value of current systems, so nonprofit clients can embrace ─ and fund ─ evolving technologies.
Nonprofit Solutions
PeopleSoft
Personalized support for PeopleSoft applications and global TLR update services
Oracle Database
The one-stop shop for support for Oracle Database
SAP
Maintain the current stable and mature SAP implementation
Oracle E-Business Suite
Experience ultra-responsive support for Oracle EBS products
Security
Protect databases from vulnerabilities and enable zero-day security protection
Application Management Services (AMS)
Integrated AMS for SAP or Oracle applications plus ERP software support
Hyperion
Get support for Hyperion software by itself or with other applications and Oracle Database
JD Edwards
Personalized application support for JD Edwards software
SAP BusinessObjects
Integrated service with interoperability and configuration support for BusinessObjects
Why Rimini Street
Rimini Street is a trusted partner to nonprofit sector organizations, with deep expertise in meeting their unique needs. Integrated business software management services delivered through a single-provider model have helped clients redirect millions of dollars from software support to digital transformation.
Better model
Rimini Street delivers comprehensive, vendor-agnostic solutions to support, future-proof, and secure client systems. Ultra-responsive application support includes value-added services such as support for customizations and global tax, legal, and regulatory updates at no extra charge.
Better people
Rimini Street engineers are dedicated to service and focused on providing the highest level of enterprise software management and support. Clients are assigned a Primary Support Engineer (PSE), backed by a network of global experts who average 15 years of professional experience resolving complex Oracle and SAP software issues, including root cause analysis.
Better outcomes
Every dollar and resource for nonprofit organizations is valuable. Rimini Street clients don't overspend on vendor support, so they can conserve cash for more important business priorities. Unnecessary upgrades, patching, and self-support can be eliminated, and IT budget dollars — and staff — can be focused on serving communities.
Featured Clients
We've been able to free up resources and time to invest in the development and introduction of new applications.”
– Morgan Chang IT Director
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”
– Jon Cohen Manager, IT Enterprise Solutions
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”
– Michael Howard Chief Operating Officer
Additional Resources
PeopleSoft Customers Funding New Growth and Innovation
Many PeopleSoft customers share the same concern-they feel they are receiving less new value from Oracle than they did in the past. They may also be caught in an expensive cycle of paying Oracle nearly 22% per year in maintenance fees, essentially repurchasing their existing software license every five years. If this sounds familiar-and inefficient-what if you could: Save 50-90% on total support costs for PeopleSoft software, with exceptional service and responsiveness? Free up IT capacity by securing support for your existing PeopleSoft release (including customizations) up to 15 years, without forced upgrades or continuous updates? Accelerate growth now, improve the speed and quality of IT’s response to business needs; and stop paying for-and waiting for-unknown future software innovations? With Rimini Street independent, third-party support for PeopleSoft software, you can—just as eight featured PeopleSoft customers have as they extended the lives of their ERP investments, freed up IT teams for critical projects, and funded new innovation and growth initiatives. Download this eBook to read about each of their decisions to embrace a Business-Driven Roadmap.
Assessing the ROI of Third-Party Support for SAP Applications and SAP Databases
As SAP annual maintenance fees rise, the value that licensees gain from the original vendor support model is decreasing. To balance the equation, many SAP licensees are moving from vendor software support to third-party support for SAP. In this comprehensive ROI analysis of 200 Rimini Street clients, you’ll learn about real business outcomes from making the switch as reported by clients and supported by hard data. The data has been reviewed and verified by two independent analyst firms. This report, prepared by Valoir Research, validates the significant savings SAP licensees can experience in the following areas: SAP annual maintenance fees: Break/fix support and tax, legal and regulatory updates Upgrade burdens: The cost and labor of forced upgrades just to stay fully supported when vendor mainstream support windows end Customization support gaps: The cost of supporting customizations that break and are not covered under the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with inefficiencies of vendor support, including regression testing, evaluation of hundreds of fixes, issue justification and self-service support Download your complimentary copy of the report for takeaways and insights to help you build a business case for SAP third-party support.
How the World of Enterprise IT Is Changing
CIOs and other information technology leaders are feeling the pressure to move systems to the cloud, including not only pressure from vendors who see the future of their products in the cloud but from the CEO and the board. The cloud is capturing the imagination, and increasingly the budget, of not only technology organizations but […]
Intermedium Research of Public Sector CIO Priorities 2022
The pandemic dispelled the notion that going digital was optional for Australian and New Zealand governments. Now that citizens, ministers, and employees have discovered the benefits of public sector digital transformation, agency CIOs are facing extra pressure to transform ICT environments even faster. Yet legacy systems, capability shortages, and high supplier costs can impede rapid progress. A new independent research report by Intermedium, captures key CIO priorities for 2023 and discusses third-party software support as a solution to help: expedite public sector digital transformation close IT talent gaps reduce costs This new report was unveiled at the Gartner IT Symposium, Gold Coast, on September 12th. Register now to receive the report.
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