Nonprofit organizations face a variety of challenges each day that are amplified during economic disruption. These challenges can include liquidity, maintaining revenue streams, retaining paid staff and volunteers, solvency, and most of all, staying in business to continue to serve their causes. Rimini Street independent, third-party support replaces software vendor support, significantly reducing maintenance fees and labor requirements while freeing up valuable resources to help clients stay focused on fulfilling their philanthropic visions.
Nonprofit sector organizations must work diligently to control IT operational costs. Every dollar wasted means a dollar that is not available for activities such as donor engagement or the development of alternate delivery systems for events and programming. Rimini Street nonprofit clients save 50% on annual software support fees and up to 90% on total maintenance costs, redirecting newly available funds to their missions. Rimini Street has helped many nonprofit organizations around the world substantially reduce support costs for Oracle and SAP applications.
ERP systems, databases, and CRM software are core components of everyday nonprofit operations. In uncertain times, the need for technical expertise and digital enablement becomes critical for these organizations. Rimini Street provides engineer-led business software management and support that is always on and available, anytime and anywhere, 24/7/365, including advisory services at no extra charge. Rimini Street clients receive guaranteed SLA response within 10 minutes for critical, Priority 1 issues; interoperability support; and highly personalized service. An unwavering focus on client success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
To survive and then thrive, nonprofit organizations are focusing resources on key priorities and in many cases, technologies that can facilitate initiatives such as accelerating agility; improving visibility with the donor base; enabling fast and convenient digital giving, and enhancing data analysis and security. Rimini Street Support Services can help clients craft Business-Driven IT Roadmaps aligned with their business goals, so they no longer have to follow software vendor-dictated roadmaps. Rimini Street third-party application support and enterprise software solutions help maximize the value of current systems, so nonprofit clients can embrace ─ and fund ─ evolving technologies.
Personalized support for PeopleSoft applications and global TLR update services
The one-stop shop for support for Oracle Database
Maintain the current stable and mature SAP implementation
Experience ultra-responsive support for Oracle EBS products
Protect databases from vulnerabilities and enable zero-day security protection
Integrated AMS for SAP or Oracle applications plus ERP software support
Get support for Hyperion software by itself or with other applications and Oracle Database
Personalized application support for JD Edwards software
Integrated service with interoperability and configuration support for BusinessObjects
Rimini Street is a trusted partner to nonprofit sector organizations, with deep expertise in meeting their unique needs. Integrated business software management services delivered through a single-provider model have helped clients redirect millions of dollars from software support to digital transformation.
Rimini Street delivers comprehensive, vendor-agnostic solutions to support, future-proof, and secure client systems. Ultra-responsive application support includes value-added services such as support for customizations and global tax, legal, and regulatory updates at no extra charge.
Rimini Street engineers are dedicated to service and focused on providing the highest level of enterprise software management and support. Clients are assigned a Primary Support Engineer (PSE), backed by a network of global experts who average 15 years of professional experience resolving complex Oracle and SAP software issues, including root cause analysis.
Every dollar and resource for nonprofit organizations is valuable. Rimini Street clients don't overspend on vendor support, so they can conserve cash for more important business priorities. Unnecessary upgrades, patching, and self-support can be eliminated, and IT budget dollars — and staff — can be focused on serving communities.
“I can’t think of any organization that does not want to save software maintenance support costs. To also get customizations supported is a huge bonus. In this case, it has meant that IT has been able to retain the essential talent it needs in order to build the tools that help its 580,000 students get the education they need.”Joel Gibbons IT Director
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”David Jamieson Financial Applications Manager
“Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones.”Public Health Organization Chief Information Officer
Many PeopleSoft customers share the same concern-they feel they are receiving less new value from Oracle than they did in the past. They may also be caught in an expensive cycle of paying Oracle nearly 22% per year in maintenance fees, essentially repurchasing their existing software license every five years. If this sounds familiar-and inefficient-what if you could: Save 50-90% on total support costs for PeopleSoft software, with exceptional service and responsiveness? Free up IT capacity by securing support for your existing PeopleSoft release (including customizations) up to 15 years, without forced upgrades or continuous updates? Accelerate growth now, improve the speed and quality of IT’s response to business needs; and stop paying for-and waiting for-unknown future software innovations? With Rimini Street independent, third-party support for PeopleSoft software, you can—just as eight featured PeopleSoft customers have as they extended the lives of their ERP investments, freed up IT teams for critical projects, and funded new innovation and growth initiatives. Download this eBook to read about each of their decisions to embrace a Business-Driven Roadmap.
Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of SAP customers is moving from SAP software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching. Nucleus Research, an independent analyst firm, has validated our findings that confirm the significant savings SAP licensees can experience in the following areas: Annual support costs: Break/fix support and tax, legal and regulatory updates Upgrade costs: The cost of forced upgrades just to stay supported when vendor support windows end Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
CIOs and other information technology leaders are feeling the pressure to move systems to the cloud, including not only pressure from vendors who see the future of their products in the cloud but from the CEO and the board. The cloud is capturing the imagination, and increasingly the budget, of not only technology organizations but […]
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