Take Control of PeopleSoft Roadmaps

Help eliminate overspending − save up to 90% total on support costs for PeopleSoft

Currently, PeopleSoft support customers are no longer fully supported by Oracle unless they have upgraded their PeopleSoft software to release 9.2. And with no PeopleSoft 9.3 on Oracle’s roadmap, many customers are seeing the new value they receive from Oracle PeopleSoft support decrease, while PeopleSoft support costs continue to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on the total cost of maintenance for PeopleSoft, while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.

Support for PeopleSoft Software

Liberate resources, avoid the software vendor-dictated model

Oracle’s PeopleSoft maintenance policies force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation to the business. Rimini Street supports current PeopleSoft releases for at least 15 years including customizations, without having to perform upgrades or ongoing updates just to stay fully supported. In addition, IT teams enjoy a comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-Live™ tax, legal, and regulatory updates, creating more time for new initiatives.

Third-Party Support for PeopleSoft Software

Drive strategic business priorities

Rimini Street helps provide the freedom to direct budget and resources toward the priorities of clients' unique businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, including the cloud model of choice or across hybrid-IT environments.

Rimini Street Support for PeopleSoft Software

Rimini Street Support for PeopleSoft

Leveraging Rimini Street independent, third-party support, PeopleSoft licensees can keep their existing application modules and release updates, even if they have not currently deployed them. Licensees can then implement these modules and updates according to their specific business needs.

Human Capital Management (HCM)
Financial Management Solutions (FMS)
Enterprise Service Automation (ESA)
Supply Chain Management (SCM)
Customer Relationship Management (CRM)
Enterprise Performance Management (EPM)
Enterprise Learning Management (ELM)
Campus Solutions (CS)
Public Sector

Why Rimini Street

Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, clients receive the highest level of value and customer service every day.

Better model

24x7x365 follow-the-sun support for PeopleSoft software for 15+ years without forced upgrades or updates, plus a guaranteed P1 SLA response time of fewer than 10 minutes.

Better people

Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world PeopleSoft application support services experience and a seasoned PeopleSoft support delivery team, act as an extension of client IT organizations.

Better outcomes

Extend the useful life of PeopleSoft assets while saving up to 90% on total support costs for PeopleSoft maintenance management by working with a partner measured publicly on continued client satisfaction.

Rimini Street Third-Party Support for PeopleSoft Software

Compare the value

Beyond guaranteed savings, Rimini Street delivers a comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates, custom code support at no extra charge, and full support for current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help clients plan and execute the Oracle IT strategy of their choice, free from the software vendor’s PeopleSoft support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Global tax, legal, and regulatory updates
No new updates
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. Thanks to Rimini Street, we’ve successfully done that!”

Steve Jacobs, IT Director, Guest Services

Featured Clients

Featured Clients
Featured Clients

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions
Featured Clients
Featured Clients

The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”

– Jon Cohen Manager, IT Enterprise Solutions
Featured Clients
Featured Clients

We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”

– Ron Traub Senior Operations Manager

Exceptional, independent support for PeopleSoft.

Contact us to learn more.

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