Expert support for ERP and other enterprise software for less
The high and continually rising costs of traditional enterprise software vendor support can drain your resources while providing seemingly fewer useful innovations and less support coverage each year. At Rimini Street, we do things differently, which is why we’re recognized as the global leader in third-party software support for Oracle, SAP, VMware® and more.
With Rimini Support™, you can replace vendor support and eliminate the frustrations that come along with it with a more cost-effective alternative. Working as an extension of your team, you gain direct access to hundreds of top engineers and their knowledge. You receive specialized support covering your unique customizations, ISO-certified tax, legal and regulatory updates for 150+ countries and territories, as well as exclusive security protection, ensuring system compliance and performance — at up to 50% off your annual vendor maintenance fees.
Don’t leave your critical systems open to risk. Get expert support for ERP, applications, databases and infrastructure that delivers better outcomes from a proven partner trusted by thousands of organizations, including hundreds of Fortune Global 100 companies, Fortune 500 companies and government agencies.
Rimini Street. Engineered for Support®.
Extend systems’ useful life
Access top talent fast
Free up critical IT funds
Reduce software risk by switching to Rimini Street
See how third-party support from Rimini Street helps reduce risk by flipping everything you thought you knew about ERP support.
Why IT leaders are rethinking ERP support
Discover why 7 out of 10 U.S. CIOs and CTOs consider their vendor-based ERP support and services model to be inadequate.
Rimini Support solutions and services
Delivered by hundreds of skilled engineers worldwide, our comprehensive support solutions are designed to drive business results. After hearing from our clients and experiencing our extraordinary service for yourself, you’ll understand why Rimini Street has a 4.9/5.0 average client satisfaction rating and is recognized as the leader of third-party support for Oracle, SAP, VMware® and more.
Our proven onboarding and archiving services make the transition to Rimini Support™ easy. Alongside your account team and service delivery leaders, you’ll be set up for immediate and continued success. Our software archiving support will help you safely store your rightful entitlements to implement later as your business needs evolve.
Included in our software support services, you'll have a dedicated, highly experienced account manager right by your side to understand your strategic goals and provide guidance on how to achieve them better, faster and more cost-effectively. Your account manager is dedicated to helping you maximize the value and ROI from your Rimini Street relationship and solutions.
With our industry-leading SLAs, including a 10-minute response SLA for P1 cases, you can look forward to quick resolution deployment for reduced downtime and disruption. Through troubleshooting the root causes of problems, we develop fixes that directly address your specific issues and work to resolve them permanently.
Ensure the customizations you’ve made to the vendor code for competitive advantage continue functioning optimally. With Rimini Support, you can rely on our team to maintain your unique customizations at no extra charge.
Achieve ongoing compliant status with global tax, legal and regulatory (TLR) updates from Rimini Street. We help you navigate these ever-changing requirements without the need for expensive, disruptive upgrades just to stay compliant, delivering the highest-quality updates— typically days earlier than software vendors.
Address security, infrastructure, platform, performance, change management needs and more. With our guidance, you can make operational improvements to achieve greater ROI from your enterprise software.
Preserve the configurations you’ve made to best fit your business processes and needs. With intimate knowledge of your systems, our engineers can help keep those configurations — and your impressive software estate — running smoothly.
When code and data changes aren’t needed to address an issue, Rimini Street provides detailed instructions for resolving it. We deliver the most accurate, up-to-date information for your internal IT team, enabling them to fix minor issues with our support.
If your business chooses to move to different enterprise software solutions or services, we can help make it a smooth transition. Our team can provide functional and technical review, transition planning, license advisory, technical guidance, knowledge transfer and more, protecting you from support gaps.
Hear what our clients have to say
We plan to double our business in the coming years. To achieve this, we need innovation and outstanding technology solutions. We see the Rimini Smart Path™ as a powerful tool to help us fuel that growth.”
When we talk to the Rimini Street team, they treat us like a long-time friend, and that really means a lot to us. They help us not only protect critical systems, but also give the business more confidence to improve, adapt and plan ahead.”
It’s about knowing you have a partner who can help you stay resilient, reliable and secure while freeing your people to focus on the future. That’s what Rimini Street gives us.”
Moving to Rimini Street gave us back control of our ERP platform. It took us out of that vendor driven upgrade cycle.”
With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”
With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”
The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”
Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”
Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”
Additional resources
If you’re an SAP customer, the message is hard to miss: move to S/4HANA, adopt cloud ERP and get aligned with SAP’s roadmap before mainstream maintenance ends in 2027. But that message overlooks an important reality: many organizations aren’t rushing to move, and many have decided they aren’t moving at all. At the end of […]
Japan’s leading automotive aftermarket retailer uses Rimini Smart Path™ to accelerate innovation without disrupting its core SAP ECC and Oracle Database systems LAS VEGAS – July 28, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced that […]
This blog was originally published in July 2020 and was updated in July 2026 Why keep paying more for software support that delivers less flexibility and slower resolution? Third-party support gives organizations a proven way to cut costs, avoid unnecessary upgrades and get more responsive service. Learn more about third-party support, its benefits and how […]
Indonesia-based integrated interior and furnishing solutions provider gains expert SAP support, freedom and capacity to advance transformation on its own terms LAS VEGAS – July 14, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced […]
Over the course of my career, I’ve spent more than 30 years working with Oracle ERP systems, including Oracle E-Business Suite, Oracle Database and related technologies. And half of those years have been right here at Rimini Street, helping clients maintain and optimize their Oracle EBS environments. Before I joined the company in 2011, I […]
FAQs
What is third-party ERP support?
Third-party ERP support is support for ERP software — including applications and databases — that replaces vendor support, which is often packaged with the initial software purchase. Third-party ERP support offers comprehensive Level 4 support that includes:
• Troubleshooting
• Integration and interoperability
• Performance tuning
• Break/fix support
• Expert guidance
Additional features may include dedicated primary support engineers; support for custom code; tax, legal and regulatory updates; and guaranteed response SLAs. Rimini Street third-party ERP support is a proven alternative to vendor support that helps organizations reduce total support costs and extend the life of their existing systems, regardless of when vendor support ends. Learn more about third-party support.
What should I consider when choosing an ERP support provider?
If you are seeking an alternative to your ERP vendor’s support services and are considering third-party ERP support services, look for the following qualifications:
• Full support for your existing release beyond vendor end-of-support dates: Your provider should provide a rolling 15-year support commitment for your contracted software and include tax, legal and regulatory updates to help keep your ERP systems up to date and compliant.
• A dedicated Primary Support Engineer (PSE): You should have direct access to a PSE based in your time zone, available 24/7/365 and able to provide support in your preferred language.
• Quality support experience: Your chosen support provider should enable seamless, person-to-person handoffs between engineers — not just through call notes — while preserving case priority levels and providing frequent progress updates to keep you informed on your case resolution.
• Guaranteed SLAs: Your provider should offer guaranteed response SLAs, so you aren’t waiting days for an initial response to your issue. Ideally, they should also offer guaranteed resolution times for critical cases. Rimini Support™ offers guaranteed response and resolution times, including a 10-minute response SLA for P1 cases with updates every 2 hours and a 4-hour resolution SLA for P1 cases. (Resolution can be a solution, a workaround or an action plan.)
• Support cost savings: You should be able to significantly reduce total support costs compared to vendor support. With Rimini Support™, for example, clients can achieve potential savings of up to 90% off TCO, helping free up budget for innovation. Calculate your potential maintenance savings.
• Unified support and managed services: Ideally, your ERP support provider should deliver integrated support and managed services. This unified approach enables deeper knowledge of your environment for faster, more seamless service and issue resolution.
• Patented and proprietary AI tools and processes for faster resolution: The provider you choose should be able to offer AI-powered support tools and processes that help resolve issues faster. Rimini Support™ includes patented and proprietary AI support tools and processes to match your case with the best-fit engineer based on dozens of vectors, all within seconds. Our unique, in-house-built technology detects signals to proactively assist clients, reducing cases that develop urgency and lowering business risk.
Take a look at our third-party support provider checklist to see what else you should consider when evaluating providers.
What ERP and enterprise software does Rimini Street support?
Rimini Street provides support and/or managed services for hundreds of enterprise software products, including Oracle, SAP, VMware, ServiceNow, Workday, Salesforce®, IBM, Microsoft and more. If your product isn’t currently listed, simply reach out, and we will explore available support options for your additional technologies.
Will I lose my relationship with my existing ERP vendor if I switch to third-party ERP support?
No, you won’t lose your relationship with your ERP vendor if you choose to move to third-party support. You retain your existing licenses and maintain your relationship with the vendor. Third-party ERP support simply replaces your vendor’s support services while allowing you to continue using your current software release. This approach helps you maintain flexibility in your IT roadmap, extend the useful life of your existing, stable systems and reduce costs — without unnecessary upgrades or disruption.
If I switch to third-party ERP support, how will my system stay secure? Won’t I lose access to patches?
Most ERP support vendors only offer security patches for product versions in mainstream or extended maintenance support plans. If you are running a product version that is in sustaining support, you are likely not receiving vendor-provided security patches, which leaves your system open to vulnerabilities and threats.
When you choose Rimini Street, you receive proactive security protection, including virtual patching, as part of our ERP support services. We offer:
- Continuous monitoring and threat assessment to help protect your environment from known and unknown vulnerabilities
- Hardening guidance to help mitigate security risks across your products we support
- Monthly or quarterly security vulnerability analysis reports (SVARs), which identify specific product vulnerabilities and provide guidance for threat mitigation
- The ability to open a support ticket for immediate assistance in identifying active security threats, neutralizing them and implementing preventative actions
We also offer add-on security services to further strengthen your security posture across your entire enterprise application and IT landscape, including hypervisors, applications, databases and much more. Through Rimini Protect™, our comprehensive suite of security solutions, we offer managed security services, Advanced Database Security, Advanced Application and Middleware Security, Advanced Risk Mitigation, Advanced Hypervisor Security and more. With Rimini Street, your systems remain protected without reliance on vendor security patches. Learn more about Rimini Protect™.
Ready to achieve your business goals?
Reach out today to learn how Rimini Street’s comprehensive, ultra-responsive software support services can help pave the way for your digital transformation.
