IT budgets face particular scrutiny during economic downturns, because expensive vendor maintenance and support costs essentially add little value to the core business. A global publisher of children’s books and educational materials realized that its existing systems were stable and performed all the functions required to run the business. Reducing vendor support costs and delaying upgrades would conserve significant cash. Yet, with many customizations and systems – all running on an AS/400 platform – the publisher still needed expert support.
Because the publisher ran an array of customized ERP applications, it was important for an independent support provider to field engineers with a broad, deep knowledge of many different interacting systems – JD Edwards, PeopleSoft, Hyperion Enterprise, Oracle E-Business Suite, and Kronos, as well as homegrown applications. Rimini Street’s highly responsive Primary Support Engineers (PSEs) collaborate to solve the knottiest interoperability problems for the publisher, including customized code and CNC architecture issues.
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