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Unified Support Services Explained: A Tale of Two CIOs

The story of unified support

What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applications and using a modern approach.

Miguel was using outsourced systems integrators for application management services at his company. With that approach came project backlogs, resource trade-offs, and headaches.

Nick was using a unified support approach from Rimini Street at his company. With that approach came expert, subscription-based unified support services including L4 ERP support, and faster ticket resolution times — freeing up Nick to work on important projects that were increasingly self-funded.

One day Miguel met Nick at a conference and learned about unified support services from Rimini Street. Miguel’s world got much better. See how yours can, too.

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