Get Even More Value: Add Application Management Services to Your ERP Support
Your ERP support is running smoothly, but how are your application management services (AMS)?
Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford?
Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance?
If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes.
To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
4 Ways Your Application Management Services May Be Broken
Is your application management services (AMS) model broken?
And are your application management tickets lost in an abyss? Do issues that are “fixed” keep breaking again when business processes shift? Are you losing valuable IT time ─ and budget ─ on AMS SLA oversight while questioning the skills of your managed services providers?
Rimini Street analyzed thousands and thousands of clients’ historical managed services incidents and service requests. The results of the analyses were eye-opening, revealing four performance issues that were commonly present with clients’ previous AMS models.
The findings revealed that some AMS providers had minimal or no skills in proactive problem solving and preventative maintenance ─ they just couldn’t keep up. Rimini Street stepped in and significantly reduced clients’ overall open incident volumes. For one client, open incidents were reduced by 75% in one year!1
Are one or more of the four performance issues happening with your AMS model? Find out right now; download this Rimini Street eBook.
1Rimini Street Confidential Client Ticket Analysis; AMS for SAP Vendor, September 2019 – October 2020.
The Hidden Tax that Comes with Traditional Application Management Services (AMS)
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
Application Management Services for the modern software world
Despite significant investments in traditional Application Management Services (AMS), IT teams have failed to see the benefits promised: the ability to offload IT backlogs so internal teams can focus on game-changing initiatives. Why?
• AMS models are increasingly complex, with segregated application management and support layers provided by multiple vendors, leaving the internal IT teams mediating escalations
• Some AMS vendors underprice their contracts using low-cost, inexperienced resources then make up their profit margins by pushing expensive “out of scope” billable consulting – causing scope creep where IT teams pay more for what they already own
This 30-minute webinar from Rimini Street will explore new options IT teams have to modernize and manage their business-critical applications. Attendees will learn why a simple shift to an integrated support + AMS model can reduce the burden of day-to-day administration, improve IT’s ability to deliver on enhancement requests, and increase user adoption of SAP, Salesforce and other ERP and CRM systems.