Your ERP support is running smoothly, but how are your application management services (AMS)?
Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford?
Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance?
If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes.
To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.