Despite significant investments in traditional Application Management Services (AMS), IT teams have failed to see the benefits promised: the ability to offload IT backlogs so internal teams can focus on game-changing initiatives. Why?
• AMS models are increasingly complex, with segregated application management and support layers provided by multiple vendors, leaving the internal IT teams mediating escalations
• Some AMS vendors underprice their contracts using low-cost, inexperienced resources then make up their profit margins by pushing expensive “out of scope” billable consulting – causing scope creep where IT teams pay more for what they already own
This 30-minute webinar from Rimini Street will explore new options IT teams have to modernize and manage their business-critical applications. Attendees will learn why a simple shift to an integrated support + AMS model can reduce the burden of day-to-day administration, improve IT’s ability to deliver on enhancement requests, and increase user adoption of SAP, Salesforce and other ERP and CRM systems.