Support Features |
Rimini Street |
Microsoft Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured resources

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Tariffs may be the headline, but they’re only one part of the broader economic pressures forcing retailers to rethink how they operate, source and sell. Inflation, shifting global trade policies, consumer anxiety and supply chain disruption have created a volatile market environment that is impacting nearly every aspect of retail operations. In this high-pressure climate, […]

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