Compare Rimini Support™ to Microsoft Support
Support Features |
Rimini Street |
Microsoft Support |
|---|---|---|
Support Services |
||
Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
Account management services |
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
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Full support with no required upgrades |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Full support of current release for at least 15 years from contract date |
|
|
Strategic Services |
||
Technical, functional, and application roadmap advisory services |
|
|
Cloud advisory services |
|
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License advisory services |
|
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Security advisory services |
|
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Interoperability and integration advisory services |
|
|
Monitor and check advisory services |
|
|
Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
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Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
Featured resources
IDC White Paper: The Rise of the Agentic Enterprise
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How Generative AI Will Transform ERP
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Rimini Street Wins Multiple Industry Awards Recognizing AI Innovation, Client-First Culture, Technical Excellence and Business Impact
Accolades include Tech Ascension Award for AI-Powered Agent Solution of the Year, Top Tech of the Year Award (Las Vegas), Silver Globee Award in the Customer Service Team of the Year Category and Women Leading IT Award for client, Hitachi Vantara LAS VEGAS – January 15, 2026 – Rimini Street, Inc., (Nasdaq: RMNI), the Software Support […]
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