Support Features |
Rimini Street |
Microsoft Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured resources

Company’s self-funded charitable program invites certified charities in select cities to apply for one of ten $10,000 grants LAS VEGAS – February 6, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and VMware software, today announced a […]

Frank Reneke is GVP of Professional Services for Rimini Custom™, a unique offering that extends Rimini Street’s support and services across the enterprise software landscape. With more than three decades of experience working across Oracle products, both inside of Oracle and with Rimini Support ™ for Oracle clients, Reneke has been at the forefront of […]
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