Why Rimini Street
The software vendor’s one-size-fits-all support model is designed to optimize their efficiency and operating margins, not the customer's. Their incomplete support program forces the hiring of external consultants or the adding of internal resources to support business-critical customized code. Rimini Street independent, third-party support includes custom application support for modified code at no extra charge.
Better model
Get enterprise application support for customization issues whenever needed. Urgent issues related to customizations and modified code don’t always happen at convenient times; a large majority of all support cases received at Rimini Street are related to customized code. Rimini Street fixes for customizations are built and tested for clients' unique processes and environments, reducing time to resolution and risk of downtime.
Better people
Reduce the time to resolution for custom code issues through experts on the front lines. Get application support from highly experienced engineers who work directly with clients to understand their business processes, not just the software. The Rimini Street global support team is always prepared, staffed, and ready to help 24 hours a day, 7 days a week, 365 days a year.
Better outcomes
Free up resources supporting customizations today. Rimini Street engineers resolve issues and develop fixes that directly address customizations, allowing for reallocation of client internal expertise and resources toward innovation or critical business initiatives.

Featured clients
Additional resources

Company’s self-funded charitable program invites certified charities in select cities to apply for one of ten $10,000 grants LAS VEGAS – February 6, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and VMware software, today announced a […]

As an IT leader in the financial services (“finserv”) sector, I often reflect on the challenges we face in today’s rapidly evolving landscape, as well as the best ways to overcome those challenges. I’ve seen my share of changes in this industry and have always recognized that finserv is a balance between art and science. […]

Frank Reneke is GVP of Professional Services for Rimini Custom™, a unique offering that extends Rimini Street’s support and services across the enterprise software landscape. With more than three decades of experience working across Oracle products, both inside of Oracle and with Rimini Support ™ for Oracle clients, Reneke has been at the forefront of […]
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