Customized support for customized code — at no extra charge
Most organizations run core business applications, customizing enterprise software to meet their unique business needs. Timely and customized support of these modifications is critical to help ensure smooth operations and minimal downtime — which are the source of the majority of high-priority issues. Software vendors do not typically include customization support in their standard maintenance programs, forcing the need to hire expensive, external consultants or dedicate internal resources to support the business-critical customized code.
Issue resolution and fixes for customizations without straining the budget
Customizing an ERP system addresses unique enterprise requirements and is vital for performance and differentiation. An improvement over standard ERP vendor support, Rimini Street third-party enterprise application support covers integral, mission-critical customizations — as if they were part of the standard, delivered product — at no additional charge.
Free up customization support resources to focus on revenue and growth projects
Each Rimini Street client is assigned an experienced Primary Support Engineer to lead the resolution of issues efficiently and develop solutions that directly help address the support of custom applications. Rimini Street expertise in customized support for modified code, with direct knowledge of unique environments and modifications, helps clients reallocate their enterprise application support resources from supporting customizations to revenue- or value-enhancing projects.
Why Rimini Street
The software vendor’s one-size-fits-all support model is designed to optimize their efficiency and operating margins, not the customer's. Their incomplete support program forces the hiring of external consultants or the adding of internal resources to support business-critical customized code. Rimini Street independent, third-party support includes custom application support for modified code at no extra charge.
Better model
Get enterprise application support for customization issues whenever needed. Urgent issues related to customizations and modified code don’t always happen at convenient times; a large majority of all support cases received at Rimini Street are related to customized code. Rimini Street fixes for customizations are built and tested for clients' unique processes and environments, reducing time to resolution and risk of downtime.
Better people
Reduce the time to resolution for custom code issues through experts on the front lines. Get application support from highly experienced engineers who work directly with clients to understand their business processes, not just the software. The Rimini Street global support team is always prepared, staffed, and ready to help 24 hours a day, 7 days a week, 365 days a year.
Better outcomes
Free up resources supporting customizations today. Rimini Street engineers resolve issues and develop fixes that directly address customizations, allowing for reallocation of client internal expertise and resources toward innovation or critical business initiatives.
Featured clients
Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”
– Hongjun Jang, Digital Experience Manager
Rimini Street reduced our SAP costs, so now we can invest the savings in new technologies without adding to the budget. We have the same budget that we had when we were working with SAP, but now I can do more with it.”
– Prashant Kumar, CTO
We plan to double our business in the coming years. To achieve this, we need innovation and outstanding technology solutions. We see the Rimini Smart Path™ as a powerful tool to help us fuel that growth.”
– Nobuo Norisue, Representative Director and Chief Executive Officer, AUTOBACS Digital Initiative Co., Ltd. and Information Technology General Manager
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