Search Icon

Customized Support for Customized Code — At No Extra Charge

Most organizations run core business applications, customizing enterprise software to meet their unique business needs. Timely and customized support of these modifications is critical to help ensure smooth operations and minimal downtime — which are the source of the majority of high-priority issues. Software vendors do not typically include customization support in their standard maintenance programs, forcing the need to hire expensive, external consultants or dedicate internal resources to support the business-critical customized code.

Issue resolution and fixes for customizations without straining the budget

Customizing an ERP system addresses unique enterprise requirements and is vital for performance and differentiation. An improvement over standard ERP vendor support, Rimini Street third-party enterprise application support covers integral, mission-critical customizations — as if they were part of the standard, delivered product — at no additional charge.

Free up customization support resources to focus on revenue and growth projects

Each Rimini Street client is assigned an experienced Primary Support Engineer to lead the resolution of issues efficiently and develop solutions that directly help address the support of custom applications. 65% of all cases filed with Rimini Street — and 85% of Priority 1 cases — relate to custom code issues. Rimini Street expertise in customized support for modified code, with direct knowledge of unique environments and modifications, helps clients reallocate their enterprise application support resources from supporting customizations to revenue- or value-enhancing projects.

Why Rimini Street

The software vendor’s one-size-fits-all support model is designed to optimize their efficiency and operating margins, not the customer's. Their incomplete support program forces the hiring of external consultants or the adding of internal resources to support business-critical customized code. Rimini Street independent, third-party support includes custom application support for modified code at no extra charge.

Better model

Get enterprise application support for customization issues whenever needed. Urgent issues related to customizations and modified code don’t always happen at convenient times; a large majority of all support cases received at Rimini Street are related to customized code. Rimini Street fixes for customizations are built and tested for clients' unique processes and environments, reducing time to resolution and risk of downtime.

Better people

Reduce the time to resolution for custom code issues through experts on the front lines. Get application support from highly experienced engineers who work directly with clients to understand their business processes, not just the software. The Rimini Street global support team is always prepared, staffed, and ready to help 24 hours a day, 7 days a week, 365 days a year.

Better outcomes

Free up resources supporting customizations today. Rimini Street engineers resolve issues and develop fixes that directly address customizations, allowing for reallocation of client internal expertise and resources toward innovation or critical business initiatives.

Featured Clients


“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

Jim Chilton CIO

“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.

One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”

John Sudduth Director of Information Technology
Pulse Electronics

“As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.

I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”

Alan Wong Global IT Director

Get support for customizations now.

Contact us to learn more.

All fields marked * are required.

This website has been built using modern web standards not fully supported by your browser. Please consider updating your browser.

Upgrade Today