Compare Rimini Support™ to IBM Support
Support Features |
Rimini Street |
IBM Support |
|---|---|---|
Support Services |
||
Repository and documentation fixes |
||
Operational and configuration support |
||
Installation and upgrade support |
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
Account management services |
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
Full support with no required upgrades |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Full support of current release for at least 15 years from contract date |
|
|
Strategic Services |
||
Technical, functional, and application roadmap advisory services |
|
|
Cloud advisory services |
|
|
License advisory services |
|
|
Security advisory services |
|
|
Interoperability and integration advisory services |
|
|
Monitor and check advisory services |
|
|
Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
|
Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
Featured resources
IT leaders are being asked to modernize mission-critical ERP systems while investing in innovation — all without increasing IT budgets. These demands, handed down by boards and C-suite executives, are necessary to meet if organizations want to stay ahead in an increasingly competitive and tech-driven landscape. Yet, they’re also in direct conflict with one another. […]
Partnership launched in Brazil to support Tidewater’s Oracle ERP paved the way for additional projects focused on improved efficiency, innovation and growth LAS VEGAS – December 11, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support […]
Enterprise resource planning (ERP) systems are a crucial component of business operations — used to close the books, ship orders, pay employees, enforce compliance and much more. Yet for many CIOs, CTOs and boards, ERP has become both indispensable and unsustainable. Rising licensing fees, infrastructure overhead and internal support costs are only the beginning. Multi-year […]
Let's start a conversation
How can Rimini Support for IBM Db2 database help you meet your goals?