Compare support from Rimini Street vs. Oracle Database support

How do the two compare, what are the differences, and why is Rimini Support™ a smart option? To answer these questions and others you may have, we’ve put together a detailed look at the benefits of choosing Rimini Support for Oracle Database vs. Oracle Database support.

Rimini Street delivers comprehensive and responsive software services to support the IT roadmap of your choice. So you don’t have to follow Oracle’s roadmap.

You can save up to 90% on your total Oracle Database support costs with Rimini Support, and there are no required software updates or upgrades. So you can redirect critical IT funds to innovation.

Rimini Support is led by senior-level software engineers who guarantee a 10-minute response time for critical P1 issues, but who respond, on average, within two minutes for P1 and P2 issues. Rimini Support also includes strategic advisory services and support for custom code at no extra cost.

The detailed chart below will help you compare Rimini Street to Oracle Database support.

Support Features
Rimini Support™
Oracle Premier and Extended Support
Oracle Sustaining Support
Support Services
Repository and documentation fixes
No New Fixes
Operational and configuration support
Installation and upgrade support
No New Scripts
Named, regional primary support engineers average 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and health check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Calculate your support savings potential

Check out our savings calculator to estimate your maintenance savings potential.

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