Accelerate Modernization & Sustain Growth

The manufacturing sector is increasingly moving toward Industry 4.0, with forward-thinking CIOs focusing on new technologies, processes and strategies to improve operational agility and customer experience for greater competitive advantage.  

Amidst growing cybersecurity threats, supply chain disruptions, labor shortages and sustainability pressures, how are successful manufacturers not just funding innovation successfully but advancing the timeline to realize its benefits ahead of their competitors?  

Following a proven, 3-step guided methodology — the Rimini Smart Path™ — thousands of manufacturers are unlocking significant cost savings, optimizing operations for greater efficiency and funding meaningful transformation in a matter of weeks or months, not years.

Join us as we explore how leading manufacturers are driving accelerated modernization and sustained growth by partnering with Rimini Street, the global leader of end-to-end enterprise software support, management and innovation solutions.  

Top manufacturers trust Rimini Street  

1,100+ manufacturing clients signed to date 

200+ Fortune 500 and Global 100 clients served 

4.9/5.0 avg. total client satisfaction rating 

Over $9B estimated total client savings 

In the nearly two decades Rimini Street has been working with organizations worldwide, a clear theme has emerged: Success starts with superior support delivered by a trusted partner.  

Having reliable support for business-critical systems isn’t just about keeping ERP up and running. It’s also about getting the ROI for the resources invested, ensuring the technology integrated into your business meets your needs and, most importantly,  maintaining control of your IT roadmap.  

That’s where Rimini Street, global leader of third-party support for Oracle, SAP, VMware and more, comes in, with Rimini Support™ serving as the foundation of a new operating model for enterprise software.  

Rimini Support is a comprehensive, high-value alternative to traditional vendor support that includes: 

• 24/7/365 support across the globe through our follow-the-sun model 

• Guaranteed 10-minute response time for P1 issues (less than 2-minute average) 

• Timely delivery of tax, legal and regulatory (TLR) updates for compliance 

• Access to a global engineering team with an average 15+ years of experience 

• Assignment of a regional Primary Support Engineer (PSE) dedicated to account 

• Expert-led, human-first experience supercharged by AI insight and automation 

Customization support 

Most manufacturers customize their core applications to fit their unique needs, many of which are processes of differentiation that enhance competitive advantage. Mainstream software support typically doesn’t cover code modification, forcing organizations to hire additional outside help or dedicate internal resources for this purpose — both of which can strain IT budgets. 

Rimini Support clients receive comprehensive service that supports mission-critical customizations at no additional charge. Our engineers’ expertise in customized support for modified code helps ensure customization issues are resolved quickly and efficiently.  

Along with providing peace of mind, handing off customization support to Rimini Street enables manufacturing companies to reallocate resources to value-enhancing projects. 

Budget flexibility 

Traditional vendor support comes at a massive expense for manufacturers, limiting investment in other, more strategic initiatives. By moving to Rimini Support, manufacturers can maintain full support of existing software for up to 15 additional years at a fraction of the cost. Our unique model provides clients with immediate savings of up to 50% on annual maintenance fees and up to 90% on total support costs. These savings, combined with the deferment of upgrades and migrations that require significant resources without a clear ROI, give manufacturers more room in the IT budget.  

As a result, manufacturers can invest in innovative, forward-momentum projects — such as AI-driven predictive maintenance, digital twinning and autonomous logistics — sooner rather than later. 

Example: 

By partnering with Rimini Street, manufacturing clients such as GRP, the largest Indonesian private steel manufacturer, have been able to receive a higher level of support while reducing costs significantly, using the savings to self-fund strategic initiatives that align with business objectives. 

Case study: GRP 

• Location: Indonesia 

• Technology: SAP S/4HANA 1909, SAP HANA 2.0 

• Production capacity: 1.2 million tons per year (as of 2024) 

• Employees: 1,590+ (as of 2024) 

Wanting more depth of coverage and value than the vendor support provided by SAP through an outsourced, local provider, Gunung Raja Paksi (GRP) began searching for an alternative source of support for its highly customized SAP systems, including the SAP HANA instance serving as the heart of its data governance program. 

The GRP team was thoroughly impressed with Rimini Street’s in-depth HANA knowledge and licensing, security and customization expertise, making the decision to select Rimini Street a natural choice.  

Since signing on for Rimini Support for SAP, GRP has been able to depend on fast, expert resolutions, which help maintain system stability and enable agile decision-making. Moreover, the immediate cost and time savings have unlocked greater capacity to focus on AI and green steel initiatives, forging the manufacturer’s pathway to Industry 4.0. 

_{“Rimini Street helps us reduce costs and convert our operational expenses into capital investments, like bringing new technology to GRP. It’s more than the cost savings they provide, which of course is hugely beneficial to funding our projects, but knowing that we have top-tier SAP support experts on our side at every minute of every day, allows us to direct our attention towards projects that keep us on the competitive forefront.”}

_{–Ivan Widjaksono, Head of Digital Transformation, GRP} 

This is the first step on the Rimini Smart Path — unlocking cost savings while gaining the freedom and flexibility to innovate. 

Manufacturers today face tremendous pressure to sustain revenue growth and free up funds for digital transformation. Between the rising costs of raw materials, increasing overhead IT expenses and growing demand to adopt eco-friendly processes at a significant upfront investment, accomplishing these goals can be a challenge — but one Rimini Street has helped many manufacturing clients overcome.  

It’s all about putting decision-making power and cost control back where it belongs — in the client’s hands.  

With traditional vendor support, companies face an endless cycle of upgrades and migrations, which can cause major disruption, especially when done prematurely or without a clear business case. These replatforming projects have the potential to cost millions of dollars and take up to several years to complete, if they’re even successful, draining already limited IT budgets and putting strategic initiatives on hold — sometimes indefinitely.  

Moreover, moving to a new release or a cloud version of software can result in code customization loss and unexpected downtime — both of which can have a costly impact on manufacturers.  

Third-party software support and services from Rimini Street, on the other hand, allow manufacturers to take a different route by keeping and optimizing their existing systems. Rather than continuing to undergo expensive, time-consuming and often unnecessary upgrades, manufacturers can extend the useful life and value of the software that’s working for them — including the customizations they’ve developed to suit their unique business needs — improving their overall ROI. 

Without the disruption, clients can also pursue their own IT roadmap, using the time saved to explore other options at their leisure and make the best decisions for the business’s growth and profitability.  

Ultimately, Rimini Street helps manufacturers drop more money to the bottom line by: 

• Delivering selected IT services at a predictable price 

• Increasing the lifespan of existing enterprise systems 

• Improving system stability and reducing costly downtime 

• Negating the need for expensive software upgrades 

• Eliminating the restrictions associated with vendor lock-in 

• Providing strategic guidance on reallocating IT resources 

Like Pacific Textiles, a Hong Kong fabric manufacturer whose textiles can be found in more than 1 billion fabrics per year, companies that turn to Rimini Street for enterprise software support and services can look forward to reaching their growth and profitability goals faster by harnessing the full potential of their existing, highly valuable systems.  

Case study: Pacific Textiles 

• Location: Hong Kong 

• Technology: S/4HANA, ECC/Business Suite, Advanced Planning and Optimization (APO), Business Warehouse 

• Production capacity: 87 million KG of fabrics 

• Employees: 6,500+ 

In 2015, Pacific Textiles, a global leader in custom fabric manufacturing, became the first in the industry to successfully complete end-to-end deployment of SAP Business Suite on HANA. Over time, however, its relationship with the vendor grew strained. Not only did the company’s customizations fall outside the scope of standard SAP support, forcing Pacific Textiles to rely on self-support, but the vendor’s increasing push to the cloud, which would have forced Pacific Textiles to abandon the perfectly workable systems it had been using for years, led to significant frustration. 

Pacific Textiles decided to explore third-party options and was impressed with Rimini Street’s size, scale, capabilities and language support.  

After switching to Rimini Street, Pacific Textiles immediately reduced its SAP annual maintenance fees by 50% and began receiving much faster support response times, enhancing operational efficiency. Most importantly, the company was able to keep and optimize its existing on-prem systems, preventing the countless lost hours and headaches a forced cloud migration would have caused.  

With the flexibility and cost savings gained from its partnership with Rimini Street, Pacific Textiles has also been able to invest in strategic projects, including implementing a new data lake architecture for better analytical capabilities that can help improve machine health, performance and competitive advantage.  

_{“As you look at the current business landscape, competition is increasing, margins are under pressure and profitability is falling. As an executive, you have a responsibility to increase profitability for your business. Rimini Street is one of the easiest ways to do that.”}

_{–Hubert Tsang, CIO, Pacific Textiles}

Those in the manufacturing industry encounter their fair share of risk — from cybersecurity threats to operational challenges — making it even more crucial to have an IT partner that can help address and reduce excessive risk exposure.  

Although “risk mitigation” may not immediately come to mind when you think of outsourcing software services to a third party, it’s one of the many advantages of working with Rimini Street. Manufacturing clients can find solutions to several issues that often occur with mainstream vendor support or self-support.  

Ensuring compliance 

The threat of software noncompliance — specifically the steep costs and potential consequences — spurs many manufacturers to undergo upgrades and migrations just to continue to receive TLR updates from their ERP vendor. However, this can be an incredibly expensive and inefficient route to take, tying up IT staff in nonproductive tasks and applying generic updates that may not be required or helpful.

Rimini Street makes it easy to stay compliant without expensive, time-consuming replatforming projects. TLR updates are included in Rimini Support, enabling clients to receive the latest updates required for their unique systems and environments at no extra cost — boasting one of the fastest Legislature-to-Live™ update delivery cycles in the industry. 

Mitigating security threats 

From ransomware attacks to data breaches, cyber threats are not only growing but becoming more sophisticated. The average time for new exploit attacks is now less than five days once publicly disclosed,1 and ransomware attacks are also at an all-time high.2 Even when patches are issued immediately, the logistical challenges and potential downtime involved in testing and deploying those patches can leave manufacturers exposed.  

Rimini Protect™ helps manufacturers shift from reactively addressing individual vulnerabilities to proactively strengthening security postures. By protecting against entire categories of known weaknesses rather than isolated vulnerabilities, our proprietary solutions help ensure rapid protection against zero-day vulnerabilities in common weakness categories.  

These security solutions, tailored to each client’s unique ecosystem, are purpose-built to:  

• Improve the client’s overall security posture  

• Reduce risk exposure without modifications to vendor code or application of vendor-provided security patches 

• Complement and enhance existing security strategies 

This approach effectively safeguards against both known (discovered) and unknown (undiscovered or zero-day) threats and vulnerabilities.  

Additionally, the Rimini Protect security solutions are available as managed security services, helping manufacturers to maximize security benefits and reallocate internal resources to more strategic initiatives. 

Maintaining interoperability 

As new versions of operating systems (OS), browsers, Java and email applications emerge within manufacturers’ technology stacks, interoperability challenges can arise, potentially breaking the functionality of enterprise software applications and affecting business continuity.  

To keep up with evolving business and compliance requirements, manufacturers may feel compelled to upgrade their enterprise systems — a process that is often expensive, complex and disruptive.   

Rimini Connect™, our suite of proactive interoperability solutions, makes it possible to decouple existing enterprise software from the technology stack and independently manage each roadmap. Rimini Connect enables clients to:   

• Mitigate the risk and costs associated with rushed, unnecessary upgrades 

• Maximize the life and value of existing enterprise software investments  

• Accelerate IT modernization on high-value projects, not compatibility matrices 

By leveraging the proprietary and patented solutions of Rimini Connect, manufacturers can continue using the core systems they know and trust, enhancing them with the new features and capabilities offered with the latest technologies — no costly, disruptive ERP upgrades or migrations required.  

The business risks that manufacturers face may seem vast and overwhelming, but Rimini Street goes the extra mile to address them, providing clients like NIBCO with the proactive protection necessary to mitigate security vulnerabilities. 

Case study: NIBCO 

• Location: Elkhart, Indiana 

• Technology: SAP 

• Portfolio size: 56,000+ SKUs (as of 2023) 

• Sites: 15 plants (as of 2025) 

NIBCO, a leading manufacturer and distributor of flow-control products and systems, serves a global clientele across various markets. With security vulnerabilities on the rise and the average cost of a breach at an all-time high, the company began exploring options for improving its security posture, mitigating threats and preventing the breach of its brand and proprietary data. That’s when it turned to Rimini Street. 

After performing an in-depth analysis of NIBCO’s ecosystem, the Rimini Street security team determined that Rimini Protect™ for SAP would be an effective solution for handling risks to NIBCO’s SAP web servers, as it provides robust shielding capabilities. 

In just one month, routine scans detected several overlooked vulnerabilities in NIBCO’s systems — all of which were quickly addressed by the Rimini Street team, avoiding potentially costly damages from a breach and giving NIBCO greater peace of mind. 

_{“Within the first month of deploying Rimini Protect™ for SAP, we found several vulnerabilities which were quickly corrected. We never would have discovered all of these issues by just applying security patches.”}

_{–Jeff Miller, Director, Business Relationship Management, NIBCO®}

From missing system functionalities to critical skills gaps, manufacturers can encounter all kinds of IT-related roadblocks on the journey to business transformation. Without a way to overcome such challenges, it can be nearly impossible to get strategic projects off the ground, increasing a company’s chances of falling behind competitors. 

With Rimini Consult™, manufacturers can enjoy a smoother ride to transformation success by leveraging Rimini Street’s world-class professional services.  

Unlike the offerings available from traditional IT consulting firms, Rimini Consult allows manufacturers to receive both vendor-agnostic recommendations from ERP experts and hands-on service courtesy of Rimini Street’s global engineering talent — including, but not limited to: 

• Staff and skills augmentation 

During peak shipping season and other periods of high demand, manufacturers may need to expand their IT workforce, which can be an expensive, time-consuming process. However, Rimini Consult provides an alternative in the form of a flexible resourcing model. This option enables clients to fill skills and talent gaps in a simple, cost-effective manner. Along with benefiting from the Rimini Street team’s extensive IT expertise, companies can liberate internal team members to focus on high-priority initiatives without affecting daily operations.  

• Custom project design and implementation 

In many cases, manufacturers desire functionalities that are unavailable with mature enterprise systems — or at all. Rather than dedicating resources to creating homegrown solutions or upgrading to the latest software version, Rimini Consult clients can enlist the help of our highly skilled professionals for bespoke/custom projects. Whether it be enabling AI-driven analytics for demand forecasting or implementing digital tools for supply chain visibility, the Rimini Consult team can plan and execute for better outcomes. 

• IT strategy and roadmap creation 

Having a clear, actionable plan is integral for transformation success, which is why many organizations opt for roadmap and strategy through Rimini Consult. Our team starts with an assessment of the client’s IT environment, current IT strategy and business goals to determine whether the company in question is on the right track. Leveraging in-depth knowledge of IT and insight into where the manufacturing industry is headed, we then advise and deliver a custom, Business-Driven Roadmap based on the client’s unique needs and objectives — not the software vendor’s.  

By applying discrete, targeted and innovative solutions from Rimini Consult, manufacturers can resolve their toughest IT challenges and uncover greater value and possibilities from their existing investments.

Innovation is key to staying relevant and competitive in the ever-evolving world of manufacturing, but resource constraints can delay progress. Whether it’s having to pause all other initiatives until a major ERP migration/upgrade is complete or wait for board approval on IT budget expansion, there are countless roadblocks that, without help from a strategic IT partner, can hold companies back.  

Rimini Street helps clients overcome these roadblocks, allowing them to pursue innovation today instead of years from now and begin reaping the benefits immediately. 

Innovate around the edges 

By partnering with Rimini Street, manufacturers can retain their enterprise systems for up to 15+ years, gaining the ability to innovate outward from a stable core.  

The products we offer — from support and managed services to security and interoperability solutions — are designed to optimize, continuously improve and future-proof business-critical systems. Clients can then innovate around the edges via a hybrid ERP approach, which involves keeping some resources on the existing infrastructure while expanding to cloud-based services for others.  

For example, manufacturers can enhance their core systems with new capabilities such as:  

• Cloud 

• AI 

• IoT 

• Supply chain digitalization 

• Blockchain 

• Predictive maintenance 

• Autonomous logistics and transportation 

With this approach, manufacturers can innovate at a faster pace and see measurable results much sooner.  

The ability to pair existing enterprise systems with modern enterprise solutions can go a long way in introducing new functionalities and improving operational agility. Plus, it enables manufacturers to avoid trading in reliable software instances for unproven versions. 

Apply enterprise-wide AI and automation 

One of the other advantages of working with Rimini Street is being able to leverage the company’s strategic partnerships with some of the most well-respected names in technology, including ServiceNow, Inc. 

Combining Rimini Street’s end-to-end enterprise software solutions with the ServiceNow™ AI platform, the pair’s revolutionary model enables AI, automation and modernization over and across entire software ecosystems. 

By adopting this model, manufacturers can: 

• Automate routine tasks for increased productivity and efficiency 

• Introduce a modern user interface for improved experience  

• Gain deeper operations insight through a single-pane-of-glass view 

Unlike relying on the software vendor for innovation, there’s no need to undergo a lengthy, resource-draining upgrade or migration that may not deliver an ROI or the features you need. Such capabilities are made available in months, not years, throughout a vast enterprise software estate.  

Ultimately, it’s Transformation without Disruption™. 

The combined power of Rimini Street and ServiceNow has allowed manufacturers such as Apsen Farmacêutica to implement next-generation technology with existing systems for enhanced agility, automation and cost savings. 

Case study: Apsen Farmacêutica 

• Location: São Paulo 

• Technology: SAP 

• Products: 75 medicines and supplements (as of 2025) 

After deciding to prioritize business needs over technology, Apsen Farmacêutica, a Brazilian pharmaceutical manufacturer, knew it needed to remove dependencies on vendors and systems, starting with its SAP ERP investments. Rather than following the vendor-mandated roadmap, the company chose to partner with Rimini Street.   

Through this partnership, Apsen has been able to retain its SAP ECC 6 release and avoid a costly, unnecessary replatforming project, instead layering ServiceNow’s ERP modernization solution on top of its existing system to introduce enterprise-wide AI, intelligent workflows, task automation and more.  

In addition to reducing dependency on highly specialized teams, taking this route has enabled Apsen to reduce operational costs, decrease the development cycle for new processes and automate 70% of processes that previously required manual intervention. 

_{“With SAP’s announcement that they will no longer support SAP ECC 6 after 2027, we had a choice to make – take on the cost, disruption and risk of migrating to S/4HANA or reimagine our existing system to become an innovation platform. That’s when we partnered with Rimini Street to implement ServiceNow’s ERP modernization solution.”}

_{–Renan Santos, CIO, Apsen Farmacêutica} 

Self-fund innovation 

With Rimini Street, manufacturers can reduce software maintenance costs and free up the dollars necessary to drive innovation. Today, an estimated 90% of the IT budget is
spent running the business, with just 10% left over for transformation. Switching to Rimini Street can change that, decreasing operational costs and potentially releasing
up to an additional 30% of the total IT budget for near-term, high-impact innovation projects.

Rather than having to put new technologies and initiatives on hold, clients can implement them now to achieve real business outcomes faster.

For some, the newfound room in the IT budget would be enough. But Rimini Street is a strategic IT partner, so we strive to do more.

Our manufacturing experts help clients reinvest their savings wisely by delving into: 

• What others in the market are doing 

• What their data suggests they need 

• What the outlook is for the industry 

Equipped with these valuable insights, our experts can validate a client’s existing IT strategy or provide guidance on creating a roadmap for the future via a Rimini Smart Path workshop led by expert Regional CTOs in the relevant time zone.  

Manufacturers that work with Rimini Street can trust the team to support them along their transformation journey, so they’re positioned to change and evolve with the market.  

Gaining the freedom, flexibility and funding to pursue new, innovative initiatives that increase competitive advantage is precisely what manufacturers can look forward to when they partner with Rimini Street. 

For a highly competitive, constantly evolving industry like manufacturing, innovation can’t afford to wait — not for those that want to survive and thrive. That’s why putting off high-impact initiatives in favor of ERP replatforming projects isn’t the best route to success. Though following an enterprise software vendor’s roadmap may seem like the “easy” option, it can do more to hinder innovation and growth than help.  

Manufacturers must adopt a new path that allows them to implement new, differentiating technologies, processes and strategies on their timeline, so they can reach their growth and profitability goals faster. 

And that’s where Rimini Street comes in as a trusted manufacturing partner. 

Our software support solutions for manufacturing allow companies like yours to: 

• Unlock significant IT cost savings 

• Optimize operations for greater efficiency 

• Self-fund meaningful innovation now 

With Rimini Street, you have the opportunity to achieve greater success as a leader in the market. 

And the best part? The Rimini Smart Path to accelerated modernization and profitable growth is as easy as 1, 2, 3 — support, optimize and innovate. Replace vendor support to free up resources, maximize the value of your existing systems and achieve new capabilities — faster and without disruption.  

Get on a better path by contacting Rimini Street today. Let our team demonstrate how we can help you leverage your current enterprise software for top- and bottom-line impact.

We’ll get you there™.