Apsen Farmacêutica is answering Bill McDermott’s challenge.
Rimini Street helped Apsen layer ServiceNow over SAP ECC 6, automating 70% of processes. The result: faster response to market shifts and a more agile, autonomous enterprise.
Rimini Street helped Apsen layer ServiceNow over SAP ECC 6, automating 70% of processes. The result: faster response to market shifts and a more agile, autonomous enterprise.
Support Features |
Rimini Support™ |
SAP Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and health check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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SAP customers have two main roadmap options: follow SAP’s prescribed path — migrating from ECC to S/4HANA and eventually adopting RISE with SAP — or choose an independent route that avoids long-term commercial lock-in. The independent path supports a “composable ERP” strategy, allowing organizations to integrate best-of-breed technologies like SAP, Salesforce or Workday into a flexible, business-aligned architecture.
An ECC to S/4HANA migration carries significant risks due to its complexity, cost and the potential for limited business value if the end result doesn’t deliver meaningful change. The greatest risks arise when organizations attempt to redesign or replace customizations — decisions that can introduce delays, cost overruns and operational disruption — especially when similar innovation goals could be achieved more safely through enhancements around the existing ERP system.
The Rimini Street and ServiceNow partnership offers SAP customers an alternative roadmap that accelerates innovation across the enterprise software landscape. Rimini Street brings deep ERP expertise, while ServiceNow enables a unified, AI-enhanced interface that streamlines workflows across applications — empowering businesses to innovate without being constrained by traditional SAP limitations and migration mandates.
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*SAP support deadlines: