Accelerate Innovation for Sustainability and Growth

With the population growing and resource needs expanding, dynamic CIOs are setting their sights on technological innovations that can help deliver services reliably and cost-effectively to a broader customer base.

Amidst challenges such as rising cybersecurity threats, regulatory complexities, renewable energy demands and market volatility, how are successful organizations not just funding innovation successfully but advancing the timeline to realize its benefits ahead of their competitors?

Following a proven, 3-step guided methodology — the Rimini Smart Path™ — hundreds of organizations in the energy, utilities and resources sectors are unlocking significant cost savings, optimizing operations for greater efficiency and funding meaningful transformation in weeks or months, not years.

Join us as we explore how leading energy and resource providers are accelerating innovation for sustainability and growth by partnering with Rimini Street, the global leader of end-to-end enterprise software support, management and innovation solutions.

Top energy, utilities and resources trust Rimini Street

200+ energy, utilities and resources clients signed to date

15+ energy and utilities companies in Fortune 500 served

4.9/5.0 avg. total client satisfaction rating

Over $10B estimated total client savings

In the nearly two decades Rimini Street has been working with organizations worldwide, a clear theme has emerged: Success starts with superior support delivered by a trusted partner.

Having reliable support for business-critical systems is not just about keeping ERP up and running. It’s also about getting the ROI for the resources invested, ensuring the technology integrated into your business meets your needs and, most importantly, maintaining control of your IT roadmap.

That’s where Rimini Street, global leader of third-party support for Oracle, SAP, VMware and more, comes in, with Rimini Support™ serving as the foundation of a new operating model for enterprise software.

Rimini Support is a comprehensive, high-value alternative to traditional vendor support that includes:

• 24/7/365 support across the globe through our follow-the-sun model
• Guaranteed 10-minute response time for P1 issues (less than 2-minute average)
• Timely delivery of tax, legal and regulatory (TLR) updates for compliance
• Access to a global engineering team with an average 15+ years of experience
• Assignment of a regional Primary Support Engineer (PSE) dedicated to account
• Expert-led, human-first experience supercharged by AI insight and automation

Customization support

Most energy, utilities and resources companies customize their core applications to fit their unique needs, many of which are processes of differentiation that enhance competitive advantage. Mainstream software support typically doesn’t cover code modification, forcing organizations to hire additional outside help or dedicate internal sources for this purpose — both of which can strain IT budgets.

Rimini Support clients receive comprehensive service that supports mission-critical customizations at no additional charge. Our engineers’ expertise in customized support for modified code helps ensure customization issues are resolved quickly and efficiently.

Along with providing peace of mind, handing off customization support to Rimini Street enables companies to reallocate resources to value-enhancing projects.

Budget flexibility

Traditional vendor support comes at a massive expense for energy providers, limiting investment in other, more strategic initiatives. By moving to Rimini Support, energy, utilities and resource providers can maintain full support of existing software for up to 15 additional years at a fraction of the cost. Our unique model provides clients with immediate savings of up to 50% on annual maintenance fees and up to 90% on total support costs. These savings, combined with the deferment of upgrades and migrations that require significant resources without a clear ROI, give organizations more room in the IT budget.

As a result, organizations can invest in innovative, forward-momentum projects — such as AI-driven predictive maintenance, smart meters and grid modernization — sooner rather than later.

Example:

By partnering with Rimini Street for third-party support, clients such as Mercury NZ have been able to keep their mission-critical systems stable while reducing costs and gaining the flexibility to drive their own IT roadmaps.

Case study: Mercury NZ

• Location: New Zealand
• Technology: SAP ECC6, SAP HANA Database
• Revenue: $3.42 billion NZ (as of 2024)
• Employees: 1,493 (as of 2024)

For years, energy provider Mercury NZ relied on SAP for processes such as reporting, customer billing and CRM. However, after acquiring Trustpower’s retail business in 2022, the company decided to migrate retail operations from SAP to Gentrack and Salesforce, which would require a reliable partner to maintain its SAP systems during the transition.

That’s where Rimini Street came in.

By choosing Rimini Street for third-party support for SAP, Mercury not only ensured its customized SAP systems remained stable and fully supported throughout the process but also benefited from additional SAP expertise and transition guidance. Ultimately, the company completed the integration project in just two months.

Beyond responsiveness and reliability, Rimini Street’s support provided Mercury with significant cost savings, enabling the energy provider to reinvest in other strategic initiatives and hit its revenue goals following the major acquisition.

_{“Rimini Street plays a key role in keeping our services cost effective and innovative. Rimini Street is a capable IT partner that has delivered on what they promised. We’ve achieved or exceeded the outcomes we expected by engaging and working with Rimini Street.”}

_{-Tim Aynsley, [former] Head of Technology, Mercury NZ} 

Today’s energy, utilities and resources organizations are feeling the heat to fuel digital transformation and increase shareholder returns. Between the rising overhead costs for IT and human capital, fluctuating market prices and growing demand for sustainable practices, achieving these goals may seem impossible. However, Rimini Street has helped many energy clients succeed in balancing profitability and growth.

It’s all about putting decision-making power and cost control back where it belongs — in the client’s hands.

With traditional vendor support, companies face an endless cycle of upgrades and migrations, which can cause major disruption, especially when done prematurely or without a clear business case. These replatforming projects have the potential to cost millions of dollars and take up to several years to complete, if they’re even successful, draining already limited IT budgets and putting strategic initiatives on hold — sometimes indefinitely.

Moreover, moving to a new release or a cloud version of software can result in code customization loss and unexpected downtime — both of which can have a costly impact on energy providers.

Third-party software support and services from Rimini Street, on the other hand, allow companies to take a different route by keeping and optimizing their existing systems. Rather than continuing to undergo expensive, time-consuming and often unnecessary upgrades, energy providers can extend the useful life and value of the software that’s working for them — including the customizations they’ve developed to suit their unique business needs — improving their overall ROI.

Without the disruption, clients can also pursue their own IT roadmap, using the time saved to explore other options at their leisure and make the best decisions for the business’s growth and profitability.

Ultimately, Rimini Street helps organizations drop more money to the bottom line by:

• Delivering selected IT services at a predictable price
• Increasing the lifespan of existing enterprise systems
• Improving system stability and reducing costly downtime
• Negating the need for expensive software upgrades
• Eliminating the restrictions associated with vendor lock-in
• Providing strategic guidance on reallocating IT resources

Like SCEE Electrical, companies that turn to Rimini Street for enterprise software support and services can look forward to reaching their growth and profitability goals faster by harnessing the full potential of their existing, highly valuable systems with the help of one trusted partner.

Case study: SCEE Electrical

• Location: Australia
• Technology: Oracle JD Edwards, Oracle Primavera
• Revenue: $551.9 million AUD (as of 2024)

For some time, Southern Cross Electrical Engineering Limited (“SCEE”) relied on a bi-modal ERP support model for its Oracle environment. However, the arrangement wasn’t ideal, failing to deliver value in either service quality or ROI. Further, one vendor was constantly pressuring the company to upgrade its stable ERP to a newer version. Out of necessity and driven by frustration, SCEE sought an alternative to support its existing ERP into the future.

It was Rimini Street’s stellar reputation for excellent, cost-effective service that convinced SCEE to make the switch, which quickly paid off.

After experiencing Rimini Street’s high-quality support firsthand and getting the freedom to avoid an expensive, time-consuming and ultimately unnecessary ERP upgrade, SCEE Electrical added Rimini Manage™ and Rimini Consult™ to the list of solutions leveraged.

SCEE’s relationship with Rimini Street has enabled the energy provider to focus on long-term strategy, using the cost savings, increased ROI on existing systems and enhanced agility through IT roadmap control to execute on large-scale initiatives, such as its involvement in the Collie Battery Energy Storage System.

_{“With Rimini Street delivering steady and responsive ERP support, we can maintain our momentum in innovation and efficiently deliver solutions that add real value to our customers and the broader community. This extraordinary level of dependable support frees us to invest in more strategic areas, ensuring that we remain leaders in our field.”}

_{-Imre Szabo, [former] Group ICT Manager, SCEE Group}

Those in the energy, utilities and resources industries encounter their fair share of risk — from cybersecurity threats to operational challenges — making it even more critical to have an IT partner that can help mitigate and reduce risk exposure.

Although “risk mitigation” may not immediately come to mind when you think of outsourcing software services to a third party, it’s one of the many advantages of working with Rimini Street. Clients can find solutions to several issues that often occur with mainstream vendor support or self-support.

Maintaining compliance

The threat of software noncompliance — specifically the steep costs and potential consequences — spurs many energy and resource providers to undergo upgrades and migrations just to continue to receive TLR updates from their ERP vendor. However, this can be an incredibly expensive and inefficient route to take, tying up IT staff in nonproductive tasks and applying generic updates that may not be required when there is a better, proven solution.

Rimini Street makes it easy to stay compliant without expensive, time-consuming replatforming projects. TLR updates are included in Rimini Support, enabling clients to receive the latest updates required for their unique systems and environments at no extra cost — boasting one of the fastest Legislature-to-Live™ update delivery cycles in the industry.

Mitigating security threats

From ransomware attacks to data breaches, cyber threats are not only growing but becoming more sophisticated. The average time for new exploit attacks is now less than five days once publicly disclosed,^[1] and ransomware attacks are also at an all-time high.^[2]  Even when patches are issued immediately, the logistical challenges and potential downtime involved in testing and deploying those patches can leave organizations exposed.

Rimini Protect™ helps energy and resource providers shift from reactively addressing individual vulnerabilities to proactively strengthening security postures. By protecting against entire categories of known weaknesses rather than isolated vulnerabilities, our proprietary solutions help ensure rapid protection against zero-day vulnerabilities in common weakness categories.

These security solutions, tailored to each client’s unique ecosystem, are purpose-built to:

• Improve the client’s overall security posture
• Reduce risk exposure without modifications to vendor code or application of vendor-provided security patches
• Complement and enhance existing security strategies

This approach effectively safeguards against both known (discovered) and unknown (undiscovered or zero-day) threats and vulnerabilities.

Additionally, the Rimini Protect security solutions are available as managed security services, helping organizations to maximize security benefits and reallocate internal resources to more strategic initiatives.

Maintaining interoperability

As new versions of operating systems (OS), browsers, Java and email applications emerge within energy and resource providers’ technology stacks, interoperability challenges can arise, potentially breaking the functionality of enterprise software applications and affecting business continuity.

To keep up with evolving business and compliance requirements, organizations may feel compelled to upgrade their enterprise systems — a process that is often expensive, complex and disruptive.

Rimini Connect™, our suite of proactive interoperability solutions, makes it possible to decouple existing enterprise software from the technology stack and independently manage each roadmap. Rimini Connect enables clients to:

• Mitigate the risk and costs associated with rushed, unnecessary upgrades
• Maximize the life and value of existing enterprise software investments
• Accelerate IT modernization on high-value projects, not compatibility matrices

By leveraging the proprietary and patented solutions of Rimini Connect, energy companies can continue using the core systems they know and trust, enhancing them with the new features and capabilities offered with the latest technologies — no costly, disruptive ERP upgrades or migrations required.

The business risks that energy and resource providers face may seem vast and overwhelming, but Rimini Street goes the extra mile to address them, helping clients like Energy Northwest stay compliant with regulatory requirements.

Case study: Energy Northwest

• Location: Washington
• Technology: PeopleSoft Human Capital Management (HCM) 9.2, 8.54.36; PeopleSoft Financial & Supply Chain Management (FSCM) 9.1, 8.54.15
• Customer base: 5+ million (as of 2025)

Energy Northwest, a joint operating agency formed in 1957, long relied on PeopleSoft HCM and PeopleSoft FSCM for functions such as time tracking, accounting and budgeting. However, the cost of Oracle support didn’t match the level of service received, as long wait times often forced the team to resort to self-support.

After enduring lackluster support and an Oracle audit, the company was encouraged to consider Rimini Street as an alternative support provider.

Energy Northwest was able to focus on a new Workday implementation — part of a broader cloud transition — while Rimini Street’s global team handled support of its HCM and FSCM, including the layers of compliance and governance required.

The move has freed up not only funds but also time, with Rimini Street’s fast, easy and reliable TLR update process saving Energy Northwest’s analysts approximately six business weeks annually, enabling the company to reallocate that time to strategic initiatives.

_{“The actual work to do the tax updates is easier than Oracle’s PUM process. Our analysts now save 40-60 hours on each quarterly update.”}

_{-Jon Cohen, [former] Manager, IT Enterprise Solutions, Energy Northwest}

From missing system functionalities to critical skills gaps, energy and resource providers can encounter all kinds of IT-related roadblocks on the journey to business transformation. Without a way to overcome such challenges, it can be nearly impossible to get strategic projects off the ground, increasing a company’s chances of falling behind competitors.

With Rimini Consult™, companies can enjoy a smoother ride to transformation success by leveraging Rimini Street’s world-class professional services.

Unlike the offerings available from traditional IT consulting firms, Rimini Consult allows energy companies to receive both vendor-agnostic recommendations from ERP experts and hands-on service courtesy of Rimini Street’s global engineering talent — including, but not limited to:

• Staff and skills augmentation

During seasons of high energy demand and other busy periods, energy and resource providers may need to expand their IT workforce, which can be an expensive, time-consuming process. However, Rimini Consult provides an alternative in the form of a flexible resourcing model. This option enables clients to fill skills and talent gaps in a simple, cost-effective manner. Along with benefiting from the Rimini Street team’s extensive IT expertise, companies can liberate internal team members to focus on high-priority initiatives without affecting daily operations.

• Custom project design and implementation

In many cases, energy and resource providers desire functionalities that are unavailable with mature enterprise systems — or at all. Rather than dedicating resources to creating homegrown solutions or upgrading to the latest software version, Rimini Consult clients can enlist the help of our highly skilled professionals for bespoke/custom projects. Whether it be enabling AI-driven analytics for demand forecasting or implementing digital tools for supply chain visibility, the Rimini Consult team can plan and execute for better outcomes.

• IT strategy and roadmap creation

Having a clear, actionable plan is integral for transformation success, which is why many organizations opt for roadmap and strategy through Rimini Consult. Our team starts with an assessment of the client’s IT environment, current IT strategy and business goals to determine whether the company in question is on the right track. Leveraging in-depth knowledge of IT and insight into where the energy, utilities and resources sectors are headed, we then advise and deliver a custom, Business-Driven Roadmap based on the client’s unique needs and objectives — not the software vendor’s.

By applying discrete, targeted and innovative solutions from Rimini Consult, energy and resource providers can resolve their toughest IT challenges and uncover greater value and possibilities from their existing investments.

Innovation is key to staying relevant and competitive in the ever-evolving world of energy and utilities, but resource constraints can delay progress. Whether it’s having to pause all other initiatives until a major ERP migration/upgrade is complete or wait for board approval on IT budget expansion, there are countless roadblocks that, without help from a strategic IT partner, can hold companies back.

Rimini Street helps clients overcome these roadblocks, enabling them to pursue innovation today instead of years from now and begin reaping the benefits immediately.

Innovate around the edges

By partnering with Rimini Street, energy and resource providers can retain their enterprise systems for up to 15+ years, gaining the ability to innovate outward from a stable core.

The products we offer — from support and managed services to security and interoperability solutions — are designed to optimize, continuously improve and future-proof business-critical systems. Clients can then innovate around the edges via a hybrid ERP approach, which involves keeping some resources on the existing infrastructure while expanding to cloud-based services for others.

For example, organizations can enhance their core systems with new capabilities such as:

• Smart grids and grid management
• Asset connectivity and lifecycle management
• Carbon and emissions tracking and reporting
• Predictive maintenance
• Renewable energy support

With this approach, energy and resource providers can innovate at a faster pace and see measurable results much sooner.

The ability to pair existing enterprise systems with modern enterprise solutions can go a long way in introducing new functionalities and improving operational agility. Plus, it enables organizations to avoid trading in reliable software instances for unproven versions.

Apply enterprise-wide AI and automation

One of the other advantages of working with Rimini Street is being able to leverage the company’s strategic partnerships with some of the most well-respected names in technology, including ServiceNow, Inc.

Combining Rimini Street’s end-to-end enterprise software solutions with the ServiceNow® AI platform, the pair’s revolutionary model enables AI, automation and modernization over and across entire software ecosystems.

By adopting this model, energy and resource providers can:

• Automate routine tasks for increased productivity and efficiency
• Introduce a modern user interface for improved experience
• Gain deeper operations insight through a single-pane-of-glass view

Unlike relying on the software vendor for innovation, there’s no need to undergo a lengthy, resource-draining upgrade or migration that may not deliver an ROI or the features you need. Such capabilities are made available in months, not years, throughout a vast enterprise software estate.

Ultimately, it’s Transformation without Disruption™.

Self-fund innovation

With Rimini Street, companies can reduce software maintenance costs and free up the dollars necessary to drive innovation. Today, roughly 90% of the IT budget is spent running the business, with just 10% left over for transformation. Switching to Rimini Street can change that, decreasing operational costs and potentially releasing up to an additional 30% of the total IT budget for near-term, high-impact innovation projects.

Rather than having to put new technologies and initiatives on hold, clients can implement them now to achieve real business outcomes faster.

For some, the newfound room in the IT budget would be enough. But Rimini Street is a strategic IT partner, so we strive to do more.

Our energy, utilities and resources experts help clients reinvest their savings wisely by delving into:

• What others in the market are doing
• What their data suggests they need
• What the outlook is for the industry

Equipped with these valuable insights, our experts can help validate a client’s existing IT strategy or provide guidance on creating a roadmap for the future via a Rimini Smart Path workshop led by expert Regional CTOs in the relevant time zone.

Energy and resource providers that work with Rimini Street can trust the team to support them along their transformation journey, so they’re positioned to change and evolve with the market.

By partnering with Rimini Street, companies such as Doosan Enerbility have been able to unlock the funding necessary to carry out digital innovation projects that would drive competitive advantage.

Case study: Doosan Enerbility

• Location: Korea
• Technology: Oracle EBS, Oracle Database
• Revenue:23T KRW (as of 2024)

Like many companies in the power and water industry, Doosan Enerbility sought out to secure investment budget for continuous innovation. An Oracle EBS and Database customer, Doosan had to spend a large portion of its IT budget on Oracle maintenance costs. The growing expense and lack of responsiveness from vendor support prompted the company to look for other options, which is when it came across Rimini Street.

After seeing an immediate improvement in the quality and speed of support provided by Rimini Street for its Oracle EBS platform, Doosan expanded the partnership to additional product lines, saving the equivalent of winning and completing a6B KRW project (savings that continue to grow annually).

With the budget and talent resources liberated from switching to Rimini Street, Doosan has been able to invest in robotic process automation (RPA), online communication and other large-scale projects designed to support the company’s mission to bring eco-friendly energy alternatives to consumers.

_{“The budget to invest in innovation was insufficient, but since moving to Rimini Support™, we now have savings to invest in digital innovation to make our company a leader in the new IT environment.”}

_{-IT General Manager, Doosan Enerbility}

For ever-evolving industries like energy, utilities and resources, innovation can’t afford to wait — not for those that want to survive and thrive. That’s why putting off high-impact initiatives in favor of ERP replatforming projects isn’t the best route to success. Though following an enterprise software vendor’s roadmap may seem like the “easy” option, it can do more to hinder innovation and growth than help.

Energy and resource providers must adopt a different path that allows them to implement new, differentiating technologies, processes and strategies on their timeline, so they can reach their growth and profitability goals faster.

And that’s where Rimini Street comes in as a trusted energy, utilities and resources partner.

Our software support solutions for energy allow companies like yours to:

• Unlock significant IT cost savings
• Optimize operations for greater efficiency
• Self-fund meaningful innovation now

With Rimini Street, you have the opportunity to achieve greater success as a leader in the market.

And the best part? The Rimini Smart Path™ to accelerated innovation for sustainability and growth is as easy as 1, 2, 3 — support, optimize and innovate. Replace vendor support to free up resources, maximize the value of your existing systems and achieve new capabilities — faster and without disruption.

Get on a better path by contacting Rimini Street today. Let our team demonstrate how we can help you leverage your current enterprise software for top- and bottom-line impact.

We’ll get you there.™

[1] “Cybercriminals are getting faster at exploiting vulnerabilities,” Help Net Security, retrieved 18 April 2025 from https://www.helpnetsecurity.com/2024/05/10/new-vulnerabilities-number-growth/

[2] Ivan Khamenka, “Ransomware and Cyber Extortion in Q4 2024,” ReliaQuest, retrieved 18 April 2025 from https://reliaquest.com/blog/ransomware-and-cyber-extortion-in-q4-2024/