Why Organizations Choose Third-Party Support
Traditional vendor support may be holding you back. Unresponsive support, lack of agility, and technical debt can hinder progress. In contrast, third-party support typically saves time, money, and resources so you can move faster on business priorities. Third-party support can help by:
- delivering savings of up to 90% in total software support costs — so you can self-fund innovation
- avoiding the need for software upgrades and extending the life of your high-functioning enterprise software platforms for a minimum of 15 years
- relieving your IT team of self-support, freeing up scarce resources for critical business priorities
- enabling a Business-Driven IT Roadmap aligned with your strategy so you don’t have to follow the vendor’s roadmap
What Does Third-Party Support Include?
Third-party support is comprehensive Level 4 support that covers troubleshooting, configuration issues, break/fix support, integration, interoperability, performance, and other expert-level guidance for your enterprise software applications.
In addition to basic L4 support, Rimini Street clients gain features that vendors and other third-party providers typically don’t offer in standard support models. Added service features include:
- Dedicated Primary Support Engineers
- Guaranteed response and communication SLAs
- Support for custom code
- Tax, legal, and regulatory updates
The Rimini Street Advantage: Unified Software Support
Rimini Street provides above-and-beyond, premium support. We deliver synergistic, unified software support and services including:
Third-Party Support Use Cases
No matter what your IT roadmap, software release, or deployment status, third-party support can deliver significant benefits.
- Improve support:
Need faster resolution and personal service
Learn more - Access expertise:
Overcome skills gaps and scale expertise
Learn more - Drive innovation:
Enable emerging technology and composable ERP models.
Learn more
Rimini Street Third-Party Support Clients
Rimini Street supports licensees of Oracle, SAP, Microsoft, IBM, and Salesforce® software. Global Fortune 500, midmarket, public sector, and other organizations from a broad range of industries rely on Rimini Street as their trusted enterprise software products and services provider.
Learn More About Third-Party Support from Rimini Street

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