What Is Third-Party Support?

Third-party support is software support for applications and databases that replaces vendor support packaged with a software purchase. Third-party support is typically more comprehensive, personalized, and responsive at half the cost of vendor annual support fees.

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01

Why Organizations Choose Third-Party Support

Traditional vendor support may be holding you back. Unresponsive support, lack of agility, and technical debt can hinder progress. In contrast, third-party support typically saves time, money, and resources so you can move faster on business priorities. Third-party support can help by:  

  • delivering savings of up to 90% in total software support costs — so you can self-fund innovation 
  • avoiding the need for software upgrades and extending the life of your high-functioning enterprise software platforms for a minimum of 15 years 
  • relieving your IT team of self-support, freeing up scarce resources for critical business priorities 
  • enabling a Business-Driven IT Roadmap aligned with your strategy so you don’t have to follow the vendor’s roadmap 

Meet our clients

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02

What Does Third-Party Support Include?

Third-party support is comprehensive Level 4 support that covers troubleshooting, configuration issues, break/fix support, integration, interoperability, performance, and other expert-level guidance for your enterprise software applications.  

In addition to basic L4 support, Rimini Street clients gain features that vendors and other third-party providers typically don’t offer in standard support models. Added service features include:  

  • Dedicated Primary Support Engineers 
  • Guaranteed response and communication SLAs 
  • Support for custom code
  • Tax, legal, and regulatory updates

See why IT teams choose third-party support

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03

The Rimini Street Advantage: Unified Software Support

Rimini Street provides above-and-beyond, premium support. We deliver synergistic, unified software support and services including:

View all of our Unified Software Support offerings

Third-Party Support Use Cases 

No matter what your IT roadmap, software release, or deployment status, third-party support can deliver significant benefits.  

  • Improve support:
    Need faster resolution and personal service
    Learn more 
  • Access expertise:
    Overcome skills gaps and scale expertise
    Learn more 
  • Drive innovation:
    Enable emerging technology and composable ERP models.
    Learn more  

 

Rimini Street Third-Party Support Clients 

Rimini Street supports licensees of Oracle, SAP, Microsoft, IBM, and Salesforce® software. Global Fortune 500, midmarket, public sector, and other organizations from a broad range of industries rely on Rimini Street as their trusted enterprise software products and services provider. 

In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”

– Michael Howard Chief Operating Officer

The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”

– Walter Eckardt Head of IT

Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”

– Erik Looi CIO

Ready to get started?

Wherever your business transformation destination is, our support and services can help you get there. Contact us today.