Why Organizations Choose Third-Party Support
Traditional vendor support may be holding you back. Unresponsive support, lack of agility, and technical debt can hinder progress. In contrast, third-party support typically saves time, money, and resources so you can move faster on business priorities. Third-party support can help by:
- delivering savings of up to 90% in total software support costs — so you can self-fund innovation
- avoiding the need for software upgrades and extending the life of your high-functioning enterprise software platforms for a minimum of 15 years
- relieving your IT team of self-support, freeing up scarce resources for critical business priorities
- enabling a Business-Driven IT Roadmap aligned with your strategy so you don’t have to follow the vendor’s roadmap
What Does Third-Party Support Include?
Third-party support is comprehensive Level 4 support that covers troubleshooting, configuration issues, break/fix support, integration, interoperability, performance, and other expert-level guidance for your enterprise software applications.
In addition to basic L4 support, Rimini Street clients gain features that vendors and other third-party providers typically don’t offer in standard support models. Added service features include:
- Dedicated Primary Support Engineers
- Guaranteed response and communication SLAs
- Support for custom code
- Tax, legal, and regulatory updates
The Rimini Street Advantage: Unified Software Support
Rimini Street provides above-and-beyond, premium support. We deliver synergistic, unified software support and services including:
- Managed Services
- Professional Services
- Global Security Solutions
- Interoperability and Integration Services
- License Compliance Services
- Database Management
Third-Party Support Use Cases
No matter what your IT roadmap, software release, or deployment status, third-party support can deliver significant benefits.
- Improve support:
Need faster resolution and personal service
- Access expertise:
Overcome skills gaps and scale expertise
- Drive innovation:
Enable emerging technology and composable ERP models.
Rimini Street Third-Party Support Clients
Rimini Street supports licensees of Oracle, SAP, Microsoft, IBM, and Salesforce® software. Global Fortune 500, midmarket, public sector, and other organizations from a broad range of industries rely on Rimini Street as their trusted enterprise software products and services provider.
We've been able to free up resources and time to invest in the development and introduction of new applications.”– Morgan Chang IT Director
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”– Jon Cohen Manager, IT Enterprise Solutions
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”– Michael Howard Chief Operating Officer
Learn More About Third-Party Support from Rimini Street
Independent, Third-Party Support Definition (in 1,000 Words or Less)
Many organizations around the world are familiar with independent, third-party support. Many others are not. Still others have some preconceived notions about what it is and how it helps. What is third-party support? A simple definition. Third-party support is software support for applications and databases that replaces vendor software support that is often packaged with […]
7 Reasons Why IT Teams Choose Third-Party IT Support for ERP Software
When IT leaders think about third-party support for ERP software, they often focus on just the cost savings. Though independent, third-party support can potentially save organizations up to 90% off of the total cost of ERP support, it also delivers several business benefits to stretched IT teams. In this e-book, you’ll learn seven ways that independent, third-party support for ERP software helps IT teams focus on strategic goals, offload non-revenue generating activities, and harness innovation.
The Impact of Moving to Independent, Third-Party Software Support
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question. But looking deeper at the total price of support, it can become apparent that millions of dollars are often unnecessarily wasted each year due to the outdated support model of software vendors. This executive summary is derived from a Rimini Street impact study that was validated by independent analyst firm Nucleus Research. It confirms the significant savings that a sample of 70 Oracle and SAP licensees have realized by replacing their software vendor support with Rimini Street support.