Why organizations choose third-party support
Traditional vendor support may be holding you back. Unresponsive support, lack of agility, and technical debt can hinder progress. In contrast, third-party support typically saves time, money, and resources so you can move faster on business priorities. Third-party support can help by:
- delivering savings of up to 90% in total software support costs — so you can self-fund innovation
- avoiding the need for software upgrades and extending the life of your high-functioning enterprise software platforms for a minimum of 15 years
- relieving your IT team of self-support, freeing up scarce resources for critical business priorities
- enabling a Business-Driven IT Roadmap aligned with your strategy so you don’t have to follow the vendor’s roadmap
What does third-party support include?
Third-party support is comprehensive Level 4 support that covers troubleshooting, configuration issues, break/fix support, integration, interoperability, performance, and other expert-level guidance for your enterprise software applications.
In addition to basic L4 support, Rimini Street clients gain features that vendors and other third-party providers typically don’t offer in standard support models. Added service features include:
- Dedicated Primary Support Engineers
- Guaranteed response and communication SLAs
- Support for custom code
- Tax, legal, and regulatory updates
The Rimini Street advantage: Unified software support
Rimini Street provides above-and-beyond, premium support. We deliver synergistic, unified software support and services including:
Third-Party support use cases
No matter what your IT roadmap, software release, or deployment status, third-party support can deliver significant benefits.
- Improve support:
Need faster resolution and personal service
Learn more - Access expertise:
Overcome skills gaps and scale expertise
Learn more - Drive innovation:
Enable emerging technology and composable ERP models.
Learn more
Rimini Street third-party support clients
Rimini Street supports licensees of Oracle, SAP, Microsoft, IBM, and Salesforce® software. Global Fortune 500, midmarket, public sector, and other organizations from a broad range of industries rely on Rimini Street as their trusted enterprise software products and services provider.
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
– Dong Hoon Park Head of IT Department
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
– Eric Kamara General Manager of Platform Services
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
– Imre Szabo Group ICT ManagerLearn more about third-party support from Rimini Street
Independent, Third-Party Support Definition (in 1,000 Words or Less)
This blog was originally published in July 2020 and was updated in June 2024 Many organizations around the world are familiar with independent, third-party support. Many others are not. Still others have some preconceived notions about what it is and how it helps. What is Third-Party Support? A simple definition. Third-party support is software support […]
7 Reasons Why IT Teams Choose Third-Party IT Support for ERP Software
