What Is Third-Party Support?

Third-party support is software support for applications and databases that replaces vendor support packaged with a software purchase. Third-party support is typically more comprehensive, personalized, and responsive at half the cost of vendor annual support fees.

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Why Organizations Choose Third-Party Support

Traditional vendor support may be holding you back. Unresponsive support, lack of agility, and technical debt can hinder progress. In contrast, third-party support typically saves time, money, and resources so you can move faster on business priorities. Third-party support can help by:  

  • delivering savings of up to 90% in total software support costs — so you can self-fund innovation 
  • avoiding the need for software upgrades and extending the life of your high-functioning enterprise software platforms for a minimum of 15 years 
  • relieving your IT team of self-support, freeing up scarce resources for critical business priorities 
  • enabling a Business-Driven IT Roadmap aligned with your strategy so you don’t have to follow the vendor’s roadmap 

Meet our clients

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What Does Third-Party Support Include?

Third-party support is comprehensive Level 4 support that covers troubleshooting, configuration issues, break/fix support, integration, interoperability, performance, and other expert-level guidance for your enterprise software applications.  

In addition to basic L4 support, Rimini Street clients gain features that vendors and other third-party providers typically don’t offer in standard support models. Added service features include:  

  • Dedicated Primary Support Engineers 
  • Guaranteed response and communication SLAs 
  • Support for custom code
  • Tax, legal, and regulatory updates

See why IT teams choose third-party support

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The Rimini Street Advantage: Unified Software Support

Rimini Street provides above-and-beyond, premium support. We deliver synergistic, unified software support and services including:

View all of our Unified Software Support offerings

Third-Party Support Use Cases 

No matter what your IT roadmap, software release, or deployment status, third-party support can deliver significant benefits.  

  • Improve support:
    Need faster resolution and personal service
    Learn more 
  • Access expertise:
    Overcome skills gaps and scale expertise
    Learn more 
  • Drive innovation:
    Enable emerging technology and composable ERP models.
    Learn more  


Rimini Street Third-Party Support Clients 

Rimini Street supports licensees of Oracle, SAP, Microsoft, IBM, and Salesforce® software. Global Fortune 500, midmarket, public sector, and other organizations from a broad range of industries rely on Rimini Street as their trusted enterprise software products and services provider. 

Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”

– IT General Manager Doosan Enerbility

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions

The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”

– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP

Ready to get started?

Wherever your business transformation destination is, our support and services can help you get there. Contact us today.