Your direct line to A SMARTER DATABASE STRATEGY
Oracle database expertise that pays for innovation.
Accelerate business priorities by reclaiming your budget to power AI-driven transformation.
Cut costs, not capability
Mitigate risk with proactive security
Uptime powered by expertise
Innovation at full speed
The Future of Oracle Database
Are you an Oracle Database customer running Oracle EBS and want innovation now? Discover how 58% of CIO survey respondents who spend most of their time maintaining EBS are shifting from upkeep to innovation in this 30-min expert-led webinar.
Your Oracle Database strategy doesn’t have to mirror the vendor’s. Take control of your roadmap. Optimize costs, leverage new technologies and prioritize flexibility.
Faster, more effective support
Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement. ”
Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
Why CIOs Are Rethinking Oracle EBS Upgrades and Choosing a Smarter Path to Innovation
Oracle Database customers running Oracle EBS. This is a must-read if you want innovation without the cost, risk and disruption of upgrades. Learn how IT leaders are accelerating their AI vision by maximizing the full potential of existing systems.
Need a smarter Oracle Database strategy? Discover how other Oracle EBS customers are accelerating business priorities here.
Discover how eight Rimini Street clients optimized Oracle Database for growth and innovation
Learn how third-party support keeps you secure, compliant and focused on your business objectives
Listen as Robert Freeman, Senior Director and Principal Database Architect at Rimini Street, takes a deep dive into the surprising results of this global survey, and his recommendations on what to do next.
Stop overspending on Oracle Database support
Cut annual fees by up to 50% and save up to 90% overall by avoiding forced upgrades and eliminating self-support. No wasted spend. No compromises.
Your Estimated Potential Savings is:
That is a 0% savings on your actual maintenance cost
Compare Rimini Support™ vs Oracle Support
Oracle decides for you. Rimini Support puts you back in control.
Support Features |
Rimini Support™ |
Oracle Premier and Extended Support |
Oracle Sustaining Support |
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Support Services |
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Product break/fix support |
No New Fixes |
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Operational and configuration support |
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Installation and upgrade support |
No New Upgrade Scripts |
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Global tax, legal and regulatory updates |
No New Updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Vendor-agnostic account management services |
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10-minute guaranteed response SLA for critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Full support for customizations for all case priority levels, regardless of development tools used |
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Personalized performance tuning support |
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Compatibility and integration support for diversified vendor products and tech stack components in client-tested environments |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional and application roadmap advisory services |
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Vendor-agnostic cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Frequently Asked Questions
If I leave Oracle Support, how do I get access to the latest functionality?
If you leave Oracle Support, Rimini Street takes over your maintenance needs with our award-winning global support delivery program led by top engineers and professionals backed by our proprietary AI Technology. While clients enjoy the benefit of comprehensive support that keeps them compliant, stable and secure, we provide a clear and flexible path forward to access the latest functionality, without forced upgrades or vendor lock-in to stay fully supported. Through the Gartner recommended composable ERP strategy,1 you can add the exact features and functionalities you want to your core system, rather than purchasing bundles or being pushed further on a vendor roadmap without guarantees that it will meet your unique business needs.
Businesses today have more options than ever before to modernize and innovate. With the money saved from reducing Oracle support costs, our clients are investing in integrating AI-driven automation, predictive analytics and real-time insights without disrupting operations.
“Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year.”
– Jennifer Rebeiro, Former CIO at Greater Western Water
Rimini Street’s partnership with ServiceNow Inc also enables businesses to take make control of their IT roadmap and accelerate innovation in months, not years, with enterprise-wide AI, automated workflows and further application modernization. It’s truly Transformation without Disruption™!
How do I keep my Oracle system secure if I no longer have access to Oracle’s official patches and updates?
Rimini Street provides comprehensive security solutions that go beyond traditional vendor patching, helping to protect applications, databases and middleware, including products in Sustaining Support that no longer receive new security updates from the vendor.
Our Rimini Protect™ for Advanced Database Security is the next generation of database security. Enhanced with technology from Trellix, Rimini Protect for Advanced Database Security enhances existing security strategies, delivering personalized, proactive solutions that improve overall security posture and help protect against entire categories of vulnerabilities.
We keep our clients secure by providing:
Security advisory services that include threat intelligence reports (SVARs), hardening guidance, security assessments and dedicated support with guaranteed response times to help organizations stay ahead of emerging threats.
No downtime or regression testing, allowing organizations to implement critical security updates without disrupting operations.
Enhanced security posture, which many existing Rimini Street clients state has improved after transitioning to Rimini Support for Oracle.
Can I remain compliant with my Oracle license agreement even without vendor support?
You likely have the right to use your on-premises Oracle licenses indefinitely, regardless of whether you continue paying for Oracle’s support services.
Oracle’s policies should not prohibit leaving support, as there are typically no contractual obligations requiring you to stay. To ensure a smooth transition, our Global License Advisory team provides expert guidance to help you navigate your entitlements and maintain full compliance with your licensing agreements.
Oracle’s changes in licensing practices combined with increasing annual support fees adds unnecessary complexity and costs, and many are turning to Rimini Street to address this challenge.
“Not only was [the Oracle relationship] expensive from a licensing perspective, but I was also concerned about what Oracle is doing in the industry around Java and their approach to licensing.” – Leading US health insurance provider
What’s my Oracle roadmap moving forward when I leave Oracle Support?
Instead of being tied to Oracle’s product roadmap, which can be uncertain, you can define your own IT strategy — ensuring agility, innovation and long-term competitiveness. For example, Oracle Database 23ai on-premises version was expected to be released this year, but now with no definitive release date, on-premises Oracle customers are left waiting.
Partnering with Rimini Street doesn’t limit you; on the contrary, it expands your options, allowing you to continue to buy Oracle licenses and products without worrying about high support costs. If you choose to return at any point, you can often do so with greater negotiation power.
We offer a smarter, more flexible alternative to traditional Oracle support, helping organizations reduce costs, enhance system performance and gain the freedom to innovate without restrictions.
“Moving our ERP environment to AWS was a strategic decision for us – setting the foundation for the next five to ten years. Partnering with Rimini Street wasn’t just a cost cutting move, it was about gaining the confidence and the support we need to execute our long-term vision with stability and innovation.” – Kenny Chang, CIO, Korean Air
With industry-leading response times, proactive security solutions and a personalized approach to support, Rimini Street can help ensure you’re maximizing the value of your Oracle products while staying in control of your IT strategy.
Do we really need Oracle Database 23ai?
According to Robert Freeman, published author of “Oracle Database 12c RMAN Backup and Recovery” and Rimini Street Fellow, Oracle Technology, organizations running Oracle 19c can skip straight to innovation by keeping their existing database and adding AI and innovation capabilities – no upgrades needed.
Control your Oracle Database roadmap
Contact Rimini Street today to learn more about how our expert third-party support and services for Oracle Database can help you extend the life of your mission-critical system while reducing risk and freeing up funds for innovation.