Company recognized with thirteen awards from three prominent award organizations
LAS VEGAS, September 26, 2018 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with multiple award wins from three prestigious award groups for the Company's unwavering dedication to providing outstanding service delivery to clients around the world. Rimini Street won a total of thirteen awards across three prominent award organizations – Stevie® International Business Awards, Globee® Awards and Customer Sales and Service (CSS) World Awards® – in categories for Customer Service Department of the Year, Customer Service Leadership of the Year, Customer Service Team of the Year, Customer Service Executive of the Year, and Company of the Year.
Customer Service Achievements for Client Dedication and Delivery
Rimini Street's Global Service Delivery (GSD) team received awards for Customer Service Department of the Year across all three award organizations based on its ultra-responsive, premium-level support provided to Oracle and SAP clients globally. Rimini Street's GSD team provides 24/7/365 support coverage, and is made up of hundreds of expert engineers based in every major global region, who support clients with operations in 117 countries. The team provides rapid resolution to client issues via a team of highly experienced senior support engineers as well as support for custom code, performance tuning and interoperability. The Global Support team closed more than 25,000 cases across 45 countries in 2017, executed response times averaging less than five minutes for Priority 1 cases, and achieved an exceptional client satisfaction rating of 4.8 out of 5.0 (with 5.0 being "excellent").
Furthermore, Rimini Street's Global SAP support team earned a Stevie Award for Customer Service Team of the Year for its excellence in service delivery to SAP clients around the world. The SAP support team demonstrated its dedication by consistently meeting a 4.84 out of 5.0 rating (with 5.0 being "excellent"), reaching a 55% response rate on client surveys, and resolving more than 9,000 cases in 2017 and the first half of 2018. The Global Oracle Applications support team also earned awards in the Customer Service Team of the Year category, including a CSS World award and Globee award. The Oracle Application Support team earned its recognitions by responding to an average of 10,000 Service Level Agreement updates per month, closing more than 10,100 cases in 2017, and achieving a perfect score of 5 out of 5 in 70% of its case surveys.
Additional recognition was awarded to Rimini Street service delivery team individuals including:
- Globee Award, Customer Service Executive of the Year, Craig Mackereth, group vice president of Global Support
- CSS World Award, Customer Service Leadership of the Year and Stevie Award, Customer Service Executive of the Year Jennifer Perry, vice president of Global SAP Support
- Stevie Award, Product Development/Management Executive of the Year, Vicky Damelio, senior regional director, Business Solutions – EMEA
- Stevie Award, Woman of the Year, Meloney Graham, vice president of Global Oracle Applications Support
Company Recognitions for Continued Growth
Rimini Street received a gold Stevie Award for Company of the Year, and another gold from the Globee Awards for Sales Revenue Growth of the Year for its multiple achievements across growth, expansion and customer service. The Company achieved several key milestones in 2017, most notably completing Rimini Street's merger with GP Investments Acquisition Corp. in 2017, and beginning to trade as a publicly listed company on Nasdaq under the symbol "RMNI." Additionally, Rimini Street expanded its award-winning support offering by growing its presence in Brazil, opening an office in France, and adding six new product lines including the launch of its next-generation advanced database security solution. The Company also announced full year net revenue for 2017 of $212.6 million, an increase of 33% year over year. In addition, the Rimini Street Foundation, established in 2015, continued its global mission to help communities in need, partnering with more than 100 charities around the world to provide financial support, in kind donations, and employee volunteer hours.
The winners for the Stevie International Business Awards will be honored at a gala dinner event on October 20, 2018. Both the CSS World Awards and Globee Awards hosted their event galas earlier this year.
"Rimini Street built its foundation on a commitment to provide exceptional customer service to clients around the world, a mission that has been steadfast since its inception thirteen years ago," said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. "Rimini Street's clients are always our number one priority as exemplified by the support teams' dedication to delivering proven, world-class 24x7x365 support, and earning exceptional customer satisfaction scores. It is an honor to be recognized by these three prestigious award groups, which is strong endorsement and recognition for our best-in-class client support team and all of Rimini Street's global employees."