תמיכה עבור Oracle E-Business Suite

“Our mission in IT is to deliver the greatest impact to the business in the most cost-effective manner. We’ve been able to channel the savings (with Rimini Street) into many key initiatives, like investing in artificial intelligence; big data; and infrastructure enhancements for our networks, servers, and cloud services.

For me, a key indicator of the satisfaction of my team with our new provider has been the almost two-fold increase in the number of calls logged: the speed, quality of response, and the ease of communicating now make it worthwhile to seek assistance.”

“In addition to more personalized support, we were able to cut related costs by 50%. And because of the guidance and insights from Rimini Street, we've been able to achieve a lot more with our existing system.

I used Oracle Support for 15 years before making the change, and working with Rimini Street has been an easy transition. We’re able to ‘move the ball forward’ considerably faster now.”

“Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement.

We are always very open in sharing our satisfaction with Rimini Street and the many benefits of switching away from Oracle support.”