Global Manufacturer Solves Interoperability Challenges in Customized SAP System

Challenges

To compete in a varied global marketplace, this global manufacturing company’s challenge was twofold: first, the company needed to reduce its operational spending to maximize profitability, and second, the company needed to redefine its next-generation ERP strategy to better support its business initiatives. According to the company’s CIO, “When we talked to SAP about S/4HANA, it was too expensive with an unclear roadmap – we just weren’t able to jointly develop a business case to justify going to in-memory processing with HANA.”

Rimini Street Solution

The company’s CIO explains, “With S/4HANA not a near-term viable option, we still needed to address the cost of support and maintenance through SAP as part of our strategy to reduce IT operational expenses. While we have been happy with SAP’s software offerings, including Cloud for Customer (C4C) and Success Factors, premium support service was the missing piece, and that’s where Rimini Street came into the fray. By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings in new solutions without increasing our operational spend.”

Client Results

• Avoided S/4HANA reimplementation: By not following SAP’s reimplementation path to a very early-stage product, S/4HANA, the company has saved significant time and money while becoming a more agile IT organization.
• Gained premier-level support for SAP ECC 6.0: The company is receiving more responsive support, including support for custom code, at a much lower cost through independent support.
• Delivered on business needs faster with hybrid IT strategy: The manufacturer has reinvested its support savings into implementing new cloud software applications around its core ECC 6.0.
• Received global tax, legal and regulatory updates: The company now receives complimentary tailored tax, legal, and regulatory patches for more than 40 countries globally.