This company has quickly grown into one of the most recognized brands in home massage products. It also owns leading Bluetooth speaker brands, as well as other consumer electronics companies. Three years after implementing its J.D. Edwards EnterpriseOne 8.12 system, the company found itself stuck on a forced upgrade path. Because its new system had been released five years prior to implementation, it faced a choice between upgrading its J.D. Edwards EnterpriseOne 8.12 system at significant cost or entering a sustaining level of support that would also result in increased annual costs. Worse, it appeared the level of vendor support was diminishing even though the costs were set to rise.
The company chose to move to Rimini Street for third-party support for its J.D. Edwards EnterpriseOne 8.12 implementation. As the CIO puts it “There were many compelling reasons to move to Rimini Street. The first is obviously the immediate cost savings and upgrade avoidance, but those benefits were quickly followed by the high quality of support.”
“Because Rimini Street also supports customizations, we could continue to customize our JDE software as well as add new applications while retaining a premium level of support,” explains the CIO. Tax, legal and regulatory updates are also provided by Rimini Street at no additional charge.
“The onboarding process was fast and smooth, and Rimini Street completely supports the core elements we need most. When you consider the included tax, legal and regulatory updates, we no longer face any outside pressure to change for the sake of change,” says the CIO.
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