Manufacturer of Document Management Solutions Organizes for Innovation with Independent Support

Challenges

Smead has created paper document management systems since 1906, improving how office workers sort, file and store business records. Now the company runs its business on a reliable PeopleSoft system it has customized to meet specific needs. With no pressing business reason to upgrade to newer versions of this ERP platform, Smead began to seek ways to reduce expensive vendor-provided maintenance. The company wanted to find a technology partner who could support customized applications, advise on future modifications, and provide guidance on inevitable changes to the technology stack.

Rimini Street Solution

Smead thoroughly vetted independent support providers and switched to Rimini Street for ongoing support of its PeopleSoft applications. In particular, Rimini Street provides the timely tax, legal and regulatory updates Smead needs to keep payroll in legal compliance. Smead’s IT team takes advantage of Rimini Street expertise to future-proof its PeopleSoft platform against changes in databases, desktop OS and browsers.

Client Results

• Obtained fast, expert response to PeopleSoft issues, enabling IT staff to focus on business-critical customizations.
• Received ongoing custom-tailored tax, legal and regulatory updates that meet business requirements.
• Avoided unnecessary and costly upgrades to PeopleSoft ERP.
• Leveraged in-depth strategic advice on managing risk to the PeopleSoft system as the technology stack evolves.