You run your financials, sales, production, human resources and more on your enterprise software. In some cases having your system down can bring your company to its knees and cost millions of dollars per hour. So quality, professional support is vital.

Traditionally major enterprise software vendors, have simply tacked on support and maintenance as a percentage of your license costs. With these fees, the vendor has promised to deliver fixes, patches, certifications and upgrades. But is it delivering on that promise? Increasingly, companies are examining this enterprise software support model more closely.

This eBook looks at some of the myths and pitfalls that may have dissuaded companies from actually making the move away from their original vendor, sacrificing significant savings and innovation opportunities in the process. We contrast these lingering doubts with the facts and realities, along with some practical guidance about the choices available to you.

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