Rimini Street榮獲多項大獎,彰顯其在客戶服務、策略規劃和AI創新方面的卓越成就

Rimini Street榮獲史蒂夫獎(Stevie Awards)的年度一線客戶服務團隊獎和最佳客戶滿意度策略獎,以及Business Intelligence Group頒發的2025年度AI卓越獎

拉斯維加斯–(BUSINESS WIRE)–(美國商業資訊)– 端對端企業軟體支援與創新解決方案的全球供應商、首屈一指的Oracle、SAP和VMware軟體第三方支援供應商Rimini Street, Inc. (Nasdaq: RMNI)在第19屆年度史蒂夫銷售與客戶服務獎以及2025年Business Intelligence Group AI卓越獎評選中榮獲多項殊榮。

榮獲年度一線客戶服務團隊獎(史蒂夫銀獎)和最佳客戶滿意度策略獎(史蒂夫銅獎)

史蒂夫銷售與客戶服務獎是全球對客戶服務、客服中心、業務發展和銷售專業人士的最高褒獎。在來自各行各業、規模各異的組織遞交的2100多份提名中,Rimini Street脫穎而出,在銷售與客戶服務類別中榮獲兩項大獎:

  • 科技產業年度一線客戶服務團隊獎(史蒂夫銀獎),頒發給Rimini Street的全球服務交付團隊,以表揚其致力於為全球數千名客戶提供卓越服務並解決問題的精神。該團隊每月完成超過8500次重大更新,始終以業界領先的客戶滿意度評分(4.9分,滿分為5.0分)達到並超越客戶期望。
  • 最佳客戶滿意度策略獎(史蒂夫銅獎),頒發給Rimini Street的全球客戶參與團隊,以表揚其執行贊助人計畫(Executive Sponsor Program)的遠見卓識、有效執行和顯著影響。該計畫使高階管理層與關鍵客戶保持一致,確保客戶的意見能夠體現在策略優先事項中,並在最高層面提供透明度。

執行副總裁兼客戶長Nancy Lyskawa表示:「在Rimini Street,我們堅信要每天贏得數千名客戶的信任,不僅要兌現承諾,還要花時間瞭解客戶技術需求之外的複雜情況。我們對客戶成功的承諾甚至在他們成為客戶之前就已開始,我們共同制定明智的策略,以實現卓越營運、提高效率並取得非凡成果。身為真正的合作夥伴,我們始終優先提供與供應商無關的指導,並將客戶的業務需求視為自己的需求。」

榮獲Business Intelligence Group 2025年度最佳AI客戶服務解決方案獎

Business Intelligence Group的2025年度人工智慧卓越獎旨在表揚那些在AI領域推動創新並重新定義可能性的傑出組織、產品和個人。得獎者由產業專家小組評選而出,代表了AI發展的巔峰水準,在預測分析、生成式AI、可解釋AI等領域表現卓越。

Rimini Street憑藉其獲得專利的、專有的、以人為本且由AI強化的企業軟體支援和流程,榮獲年度最佳AI客戶服務解決方案獎。這一創新持續為客戶帶來令人矚目的切實成果,迅速在客戶工程師與最合適的Rimini Street專家之間牽線搭橋,在安全性、語言、時間和經驗等方面的優勢使問題解決時間縮短了23%。

評審們的高度評價包括:「Rimini Street為AI強化的企業軟體支援設定了很高的標準,成功地將AI技術與專家驅動的服務相結合,創造出快速、高效且個人化的支援體驗。」

Rimini Street全球服務交付執行副總裁Craig Mackereth表示:「我們能夠利用頂尖工程人才解決最棘手的IT挑戰,而錦上添花的是,Rimini Street的Case Assignment Advisor能在數秒內根據超過35個指標為案例匹配最合適的工程師,C-Signal應用程式可以偵測異常情況並主動通知區域經理進行升級處理,我們的Case Assistant應用程式則能夠利用歷史案例加快案例解決並提供根本原因分析。我們很榮幸因這些專門為確保客戶關鍵任務系統在短期和長期內都能得到良好支援的創新成果而獲得肯定。」

探索完整的Rimini Street產品組合,其中包括針對SAP、Oracle、VMware及更多應用程式的回應速度超快、值得信賴且經過驗證的支援、代管服務、安全、整合、可檢視性、專業服務和端對端外包解決方案,協助客戶提升競爭優勢、獲利能力和實現成長。

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “believe,” “continue,” “could,” “currently,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “goal,” “potential,” “predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; any additional expenses to be incurred to comply with any injunction ordered by the courts relating to the Rimini II litigation matter and the impact on future period revenue and costs incurred related to these efforts; changes in the business environment in which Rimini Street operates, including the impact of any macro-economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our expectations regarding new product offerings, partnerships and alliance programs, including but not limited to our partnership with ServiceNow; our ability to grow our revenue and accurately forecast revenue, along with the results of any efforts to manage costs in light of current revenue expectations and expansion of our offerings; the expected impact of reductions in our workforce during the last and current fiscal year and associated reorganization costs; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain additional qualified personnel, including sales personnel, and retain key personnel; our business plan, our ability to grow in the future and our ability to achieve and maintain profitability; our plans to wind-down the offering of services for Oracle PeopleSoft products, which may be impacted by pending decisions in the Rimini II litigation; the volatility of our stock price and related compliance with stock exchange requirements; our need and ability to raise equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats; any deficiencies associated with generative artificial intelligence (AI) technologies potentially used by us or used by our third-party vendors and service providers; our ability to protect the confidential information of our employees and clients and to comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, tariff costs (including tariff relief or the ability to mitigate tariffs, particularly in light of proposed policies of the new Presidential administration), a failure by us to establish adequate tax reserves, or our ability to realize benefits from our net operating losses; any negative impact of environmental, social and governance (ESG) matters on our reputation or business and the exposure of our business to additional costs or risks from our reporting on such matters; our ability to maintain our good standing with the United States government and international governments and capture new contracts with governmental entities/agencies; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading  “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on February 27, 2025, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

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© 2025 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

投資人關係連絡窗口:

Dean Pohl

Rimini Street, Inc.

+1 925 523-7636 dpohl@riministreet.com
媒體關係連絡窗口:

Janet Ravin

Rimini Street, Inc.

+1 702-285-3532 pr@riministreet.com