Valoir Report: Third-Party Support Goes Mainstream
Adoption of third-party support for enterprise software is now mainstream. In a report sponsored by Rimini Street, industry research firm Valoir analyzed the growing acceptance of third-party support, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Valoir found that in some instances, even ERP vendors reluctantly acknowledge the utility of third-party support as they focus efforts on the cloud.
Third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates:
Innovation around the edges of a mature, highly functional ERP system
Maximizing value from existing investments
Taking a measured approach to cloud evolution
Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor.
In its report, Valoir specifically recognized Rimini Street for its:
Breadth of knowledge and depth of support, featuring a dedicated engineer model
Pure focus on independent, third-party support versus other IT or consulting services
Track record of strong client relationships
Value, service, price
The Business-Driven Roadmap Imperative
Although many CIOs have the mandate to innovate, only a lucky few get new budget and staff to deliver the innovation. Those that don’t must balance the challenge of resource allocation with the pressure of adhering to costly ERP vendor roadmaps—for maintenance or cloud migration—or seemingly risk losing vendor support.
Making the mindset shift from a vendor-driven model to a Business-Driven Roadmap—where IT spending is aligned with business goals, priorities, and timing—can enable you to:
optimize budget and staff to create capacity: allocate the right organizational resources to the right pursuits to support targeted business outcomes
accelerate innovation: use created capacity to adopt new best-in-class IT functionalities to enable business strategy
future-proof your enterprise: maximize the value and lifespan of existing and customized assets to serve business goals
Discover the 11 attributes of a Business-Driven Roadmap and how it can enable you to maintain control of your company’s IT direction.
Funding Innovation with Rimini Street
While most IT and Finance teams know they spend a large percentage of the IT budget on annual software maintenance, many are unaware of the total operational costs of their ERP systems. This quick video uses a simple iceberg methodology to show how you can calculate annualized upgrade costs, as well as the fully-burdened spend tied to self-support and custom code support. Then see how third-party support dramatically changes the equation below the waterline.
Tempel Steel Company Switches to Third-Party Support for Improved Service and Proactive Guidance on Oracle ERP
Global steel manufacturer, Tempel Steel, moves to Rimini Street for support of Oracle E-Business Suite and Oracle Databases, receiving improved service levels and gaining access to funds and resources for targeted investments into strategic initiatives that drive value for the organization, including purchasing additional Oracle modules to fuel business growth.
CIO-to-CIO: How I Reduced SAP Maintenance Costs to Fund Innovation
The huge ongoing maintenance costs of SAP system drain IT budget – as much as 70% of IT budgets for some companies – and constrain the ability to invest in new technologies and innovations needed by the business.
In this interactive session, Embraer CIO Alexandre Baulé shared how he successfully used third-party maintenance to significantly reduce SAP annual support costs and free up funds for innovation that better position Embraer for the future, earning him an IT Executive of the Year award by InformationWeek.
How CIOs are Cutting Oracle and SAP Maintenance Costs by 50% with Third-Party Support
CIOs spend up to 80 percent of their IT budgets just to maintain current operations, including the cost of Oracle and SAP maintenance. Yet despite the extreme cost, vendor support is outdated and not relevant for today's mature enterprise software applications.
In this webcast, renowned analyst Ray Wang and Rimini Street president and COO Sebastian Grady discussed how leading companies are leveraging third-party support to take back control of their enterprise applications and reduce costs, lower business risk and fund innovation without disruption. You will also learn about the future of enterprise software and how third-party support positions you for success.