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Valoir Report: Third-Party Support Goes Mainstream

Adoption of third-party support for enterprise software is now mainstream. Independent research firm Valoir analyzed its growing acceptance, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Even ERP vendors reluctantly acknowledge its utility as they focus efforts on the cloud.

Independent, third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates:

  • Innovation around the edges of a mature, highly functional ERP system
  • Maximizing value from existing investments
  • Taking a measured approach to cloud evolution
  • Digital transformation

Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor.

In analyzing third-party enterprise software support providers, Valoir specifically recognized Rimini Street for its:

  • Breadth of knowledge and depth of support, featuring a Primary Support Engineer model
  • Pure focus on independent, third-party support versus other IT or consulting services
  • Track record of strong client relationships
  • Value, service, price
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