Are Hidden ERP Costs Burying Your IT Department?
This blog was originally published in October 2017 and updated in September 2026. Many organizations assume ERP support and maintenance fees are a predictable cost of doing business. What they often don’t realize is that those fees represent only a fraction of the true cost of keeping ERP systems running. ERP maintenance, upgrades and self-support […]
Independent, Third-Party Support Definition (in 1,300 Words or Less)
This blog was originally published in July 2020 and was updated in July 2026 Why keep paying more for software support that delivers less flexibility and slower resolution? Third-party support gives organizations a proven way to cut costs, avoid unnecessary upgrades and get more responsive service. Learn more about third-party support, its benefits and how […]
How Agentic AI Is Reshaping Digital Transformation for Modern Enterprises
Agentic AI is emerging as a powerful force for digital transformation, offering organizations new ways to drive agility and innovation. As enterprises face growing pressure to modernize while controlling costs, many are discovering that basic automation and generative AI (GenAI) alone aren’t enough to deliver material business value. Unlike other iterations of AI, Agentic AI […]
The ROI of Saying No to ERP Upgrades
How strategic decisions drive ERP operational efficiency and cost optimization What You’ve Been Told about ERP Upgrades — and What’s Missing from the Story For decades, ERP vendors have shaped the narrative around upgrades, promoting the idea that staying on the latest release is synonymous with innovation, security and progress. IT leaders have found that […]
Stop Upgrading, Start Innovating: The Case for Outsourcing ERP Operations
Enterprise resource planning (ERP) systems are a crucial component of business operations — used to close the books, ship orders, pay employees, enforce compliance and much more. Yet for many CIOs, CTOs and boards, ERP has become both indispensable and unsustainable. Rising licensing fees, infrastructure overhead and internal support costs are only the beginning. Multi-year […]
IT Experts in Action: Stopping Oracle Database Chaos on Black Friday
Retailers are heavily dependent on the holiday season to meet their yearly targets, and Black Friday is the crown jewel of that period. In 2024, consumers spent a record $241 billion online between November 1 and December 31. Cyber Week alone, those critical five days between Thanksgiving and Cyber Monday, pulled in a staggering $41B […]
Innovation Comes in Many Forms: Fueling Progress via Enterprise IT
Innovation is everywhere in today’s headlines. It’s become crucial for staying competitive and meeting the evolving demands of both boards and customers. Organizations prioritizing innovation are better equipped to adapt to changes quickly, deliver value and get ahead of the curve. Having the opportunity to serve as a change agent in corporate IT for 20+ […]
VMware Price Shocks in Higher Education: What IT Leaders Need to Know
Broadcom’s acquisition of and sweeping changes to VMware have caused turbulence across industries, but nowhere is the impact felt more acutely than in higher education. Having served as the Deputy CIO of Arizona State University for more than eight years, I know firsthand that colleges and universities have long relied on VMware to power everything […]
SAP’s Maintenance Deadlines Are Looming for More Products
SAP’s end-of-maintenance clock is ticking, and the pressure isn’t limited to ECC and S/4HANA customers. A broad portfolio of SAP products — including Global Trade Services (GTS), Commerce (Hybris) On-premise, BusinessObjects (BOBJ), Business Warehouse (BW) and Business Planning and Consolidation (BPC) — are approaching critical deadlines. Mainstream maintenance for many of these products ends as […]
