Superior Uniform Group has operated using a series of customized SAP ECC versions for 17 years. According to Superior Uniform Group CIO Mark Decker, it became apparent that SAP wasn’t going to continue investing in the ECC application and was putting its focus and resources towards S/4HANA. “So there we were, high support costs for little value and no new functionality coming down the line for ECC. With a difficult upgrade path to S/4HANA, it was clear that it was time for a change in how we received support for our SAP applications and how much we paid for it.”
“When we decided to maintain ECC 6.0 as our system of record, we looked at Rimini Street’s service model and pricing and completed reference calls,” Decker says. “It was a no-brainer to switch to Rimini Street.” Within six months everything was in place and all entitled software had been downloaded and archived. Technical capabilities that Superior would like from the newer support packs remain available, since the company retains the right to upgrade to Enhancement Pack 8. “We can still upgrade to those anytime we like, or not, while consistently getting the support service we were looking for,” he adds.
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