BrandSafway decided to halt a pending upgrade from Oracle E-Business Suite 11i to 12 and refocus its resources on improving the underlying Oracle 11i system while also rolling it out globally to more than a dozen countries. Once it had made the strategic decision to halt the R12 upgrade, it needed to identify an organization to support its company-wide EBS 11i, including payroll.
Following a careful vetting process, BrandSafway switched to Rimini Street for support for EBS. BrandSafway based its decision to go with Rimini Street on several key factors. First, BrandSafway wanted support for modified code, and Rimini Street supports customizations at no extra charge. Second, the global EBS rollout effort requires ongoing global tax, legal and regulatory updates and localizations, which Rimini Street provides. Third, the BrandSafway team wanted a proactive support partner who would constantly look ahead for upcoming changes rather than simply reacting to immediate issues. Finally, BrandSafway wanted personalized support attention through a Primary Support Engineer (PSE); Rimini Street assigns to each of its clients a named, regionally based PSE backed by a team of functional and technical experts.
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