iMarketKorea uses SAP ECC 6.0 to run is operations, which reliably supplies products to thousands of corporate customers across the country. iMarketKorea also operates e-Marketplace, an e-commerce site that processes tens of thousands of orders in real time on a daily basis. Ahead of SAP’s planned end of mainstream maintenance date for SAP ECC 6.0, iMarketKorea began to evaluate the upgrade path pushed by SAP, as well as to consider continued high maintenance costs. In response to the upgrade push and cost, iMarketKorea began researching alternative strategies that could reduce its reliance on SAP and reduce support costs.
By moving to Rimini Street for third-party support services, iMarketKorea could avoid forced SAP upgrades to retain full support and gain improved support quality at the same time. In addition, iMarketKorea especially wanted to collaborate directly with specialized engineers who could provide more immediate and professional issue resolutions. Like all Rimini Street customers, iMarketKorea has been assigned a senior-level Primary Support Engineer (PSE), who has, on average, 15 years of experience. Rimini Street adheres to industry-leading service level agreements (SLAs) that ensure response time for critical P1 issues of 10-minutes or less.
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