Leading Korean B2B e-Commerce Company Reduces ERP Support Costs, Boosts System Reliability

Challenges

iMarketKorea uses SAP ECC 6.0 to run is operations, which reliably supplies products to thousands of corporate customers across the country. iMarketKorea also operates e-Marketplace, an e-commerce site that processes tens of thousands of orders in real time on a daily basis. Ahead of SAP’s planned end of mainstream maintenance date for SAP ECC 6.0, iMarketKorea began to evaluate the upgrade path pushed by SAP, as well as to consider continued high maintenance costs. In response to the upgrade push and cost, iMarketKorea began researching alternative strategies that could reduce its reliance on SAP and reduce support costs.

Rimini Street Solution

By moving to Rimini Street for third-party support services, iMarketKorea could avoid forced SAP upgrades to retain full support and gain improved support quality at the same time. In addition, iMarketKorea especially wanted to collaborate directly with specialized engineers who could provide more immediate and professional issue resolutions. Like all Rimini Street customers, iMarketKorea has been assigned a senior-level Primary Support Engineer (PSE), who has, on average, 15 years of experience. Rimini Street adheres to industry-leading service level agreements (SLAs) that ensure response time for critical P1 issues of 10-minutes or less.

Client Results

• Invested in IT innovation: iMarketKorea significantly reduced ERP support costs without unnecessary upgrades, allowing the company to invest in strategic IT initiatives.
• Secured maintenance for existing SAP ERP: iMarketKorea can reliably use its current SAP ERP system for the next 15 years, from the date of transition to Rimini Street.
• Gained superior support services: iMarketKorea enjoys rapid support from professional engineers with an average 15 years of experience with SAP ERP applications.