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Downies Collectables改由Rimini Street為其SAP應用程式提供支援服務

新聞稿

Downies Collectables改由Rimini Street為其SAP應用程式提供支援服務

這家總部位於澳大利亞的硬幣和收藏品零售商將年度IT支援成本降低50%,並獲得回應超快、屢獲殊榮的支援服務

拉斯維加斯–(BUSINESS WIRE)– (美國商業資訊)–全球企業軟體產品和服務提供者、甲骨文和SAP軟體產品領先的協力廠商支援服務提供者和Salesforce合作夥伴Rimini Street, Inc. (Nasdaq: RMNI)今日宣布,南半球最大的收藏品和錢幣產品線上零售和拍賣網站之一Downies Collectables現已將對其SAP ECC系統的支援服務改由Rimini Street提供。由於長期向供應商支付高昂的支援和維護成本,該公司並未獲得可觀的投資報酬率,因此需要能夠在標準工作時間後也能提供支援的回應快速的支援服務提供者。透過改由Rimini Street支援,Downies Collectables立即將其年度軟體支援支出減少了50%,並為其ERP系統獲得了回應超快、一流的全年無休全天候支援模式。自改由Rimini Street提供支援服務之日起,Downies Collectables還可以保持其當前系統執行至少15年,且無需進行任何升級即可獲得全面支援。

在節省成本的同時獲得卓越的全天候支援

Downies Collectables是家族企業,於1932年在澳大利亞創立,專門從事錢幣(硬幣、紙幣和獎章)和收藏品的拍賣和經銷,也是澳大利亞皇家鑄幣廠(Royal Australian Mint)和伯斯鑄幣廠(Perth Mint)的全球最大經銷商之一。七年前,該公司將其SAP系統從Business One移轉到ECC。在此期間,該公司只提出過幾次支援請求,而且大部分發生在系統執行的早期。Downies Collectables意識到,該公司一直需要向供應商支付可靠的ECC系統方面高昂的維護和支援費用,而他們認為這是不必要的支出。

Downies Collectables營運總監Chris Sealey表示:「我們將SAP的維護和支援視為一份重要的保險單,但我們每年為這份安心支出太多。儘管我們很少請求支援,但這種支援僅在標準工作時間期間提供。對於具有全球影響力的網站,加上供應商的高昂支援成本,我們無法保證在需要時獲得及時幫助。」

Sealey補充道:「透過人際網路,Rimini Street引起了我的注意,我們發現如果做出改換,節省的資金將相當可觀。從那開始,改換過程十分順利,我們總能與Rimini Street的團隊隨時自由討論–無任何日程表。透過Rimini Street,我們現在可以獲得價值更高的全天候個人化支援服務,而費用卻減少了一半。」  

在維持業務連續性的同時實現IT成本最佳化目標

Rimini Street一直為全球客戶提供不間斷服務,包括在全球困難時期。Rimini Street的每名客戶都能從該公司靈活、一流的企業軟體支援模式中受惠,包括其業界領先的服務層級協定(SLA),對所有一級優先(Priority 1)重大問題的回應時間均不到15分鐘。客戶還能分配到一名首席支援工程師(PSE),由技術專家團隊為後盾,他們在客戶的特定企業軟體系統方面平均擁有15年的從業經驗。

Rimini Street澳大利亞和紐西蘭區域總經理Emmanuelle Hose表示:「Downies Collectables等組織意識到,相對於得到的價值而言,供應商所需的年度維護和支援成本實在太過高昂,他們正日益尋求更具成本效益、服務層級更高的方案,尤其是在當前經濟不穩定時期。在全球經濟中,線上作業必須始終保持連接,這意味著全年無休全天候支援極為重要。我們的一流支援模式和業界領先的SLA可確保客戶不受地域或支援問題的影響,從而確保業務連續性。」

關於Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI)是全球領先的企業軟體產品和服務提供者、甲骨文和SAP軟體產品協力廠商支援服務的主要供應商以及Salesforce合作夥伴。公司致力於提供優質、超快回應和整合式應用程式管理和支援服務,能夠讓企業軟體授權使用者節省大量的成本,釋放資源用於創新,並實現更好的業績。來自各行各業的近2,100家全球性組織、財星雜誌500大企業、中型企業、公共事業部門和其他機構都選擇Rimini Street作為其信賴的應用企業軟體產品和服務提供者。如需詳情,請造訪https://www.riministreet.com,透過@riministreet 在Twitter上關注我們,並透過FacebookLinkedIn掌握我們的最新動態。(C-RMNI)

前瞻性陳述

本新聞稿中的某些聲明並非是歷史事實,而是《1995年私人證券訴訟改革法》安全港條款所定義的前瞻性陳述。前瞻性陳述通常含有以下詞彙:「可能」、「應」、「會」、「計畫」、「打算」、「預期」、「認為」、「估計」、「預測」、「潛在」、「似乎」、「尋求」、「繼續」、「未來」、「將」、「預計」、「展望」或其他類似詞彙、片語或表述。這些前瞻性陳述包括但不限於我們對未來事件、未來機會、全球擴張及其他成長動議和我們關於此等動議投資的預期的陳述。這些陳述根據不同的假設以及管理階層當前的預期,並非是對實際業績的預測,也不是歷史事實。這些陳述取決於與Rimini Street業務有關的多個風險和不確定性因素,而且實際結果可能會發生重大變化。這些風險和不確定性因素包括但不限於:COVID-19疫情的持續時間和疫情對公司業務的經濟、營運和財務影響,以及政府當局、客戶或其他方面為防範COVID-19疫情所採取的措施;擾亂公司、公司現有或潛在客戶業務的災難性事件,Rimini Street營運業務環境的變化,包括通膨和利率以及影響Rimini Street所在產業的一般性金融、經濟、監管和政治條件;待決訴訟或政府調查或任何新訴訟的不利進展;以有利條款籌集額外股本或進行債務融資的需要和能力,以及我們能否從營運中產生現金流,以幫助為我們成長計畫中增加的投資提供資金;我們的現金和現金等價物是否足以滿足我們的流動性要求;我們發行在外的13.00% A輪優先股的條款和影響;稅收、政府法律和法規的變化;競爭產品和定價活動;無法實現獲利性成長;客戶採用最近推出產品和服務的情況,包括 Application Management Services (AMS)、Rimini Street Advanced Database Security以及針對Salesforce Sales Cloud和Service Cloud 產品的服務以及我們預計將於近期推出的其他產品和服務;Rimini Street管理團隊損失一名或多名成員;RMNI股本證券長期價值存在不確定性;以及Rimini Street將於2020年5月7日呈報的Form 10-Q季報所列標題「風險因素」項下所討論的內容,Rimini Street未來的Form 10-K年報、Form 10-Q季報和Form 8-K現狀報告不時對此等內容的更新以及公司向美國證券交易委員會提交的其他文件。此外,前瞻性陳述僅代表本新聞稿發布之日Rimini Street的預期、計畫或對未來事件的預測和觀點。Rimini Street預計後續事件和發展將導致Rimini Street的評估發生變化。然而,儘管Rimini Street可能會在未來某個時間點選擇更新這些前瞻性陳述,但Rimini Street特別聲明,除法律規定之外,公司沒有這方面義務。這些前瞻性陳述不應被看作代表Rimini Street在本新聞稿發布之日後任何日期的觀點。

# # #

© 2020 Rimini Street, Inc.版權所有。Rimini Street是Rimini Street, Inc.在美國和其他國家的註冊商標,Rimini Street、Rimini Street標誌和兩者之間的任意組合以及其他含有TM標記的標誌均為Rimini Street, Inc.的商標。所有其他商標仍是其各自所有者的財產。除非另行說明,Rimini Street與此類商標所有者或本新聞稿中所提到的其他公司沒有任何從屬、代言或結盟關係。

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media relations contact:

Michelle McGlocklin

Rimini Street, Inc.

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