Search Icon

Public Health Organization Virtualizes Siebel 7 to Mobilize Core CRM Data

“Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones.”
Public Health Organization, Chief Information Officer
Public Health Organization


To transform itself into a truly cohesive organization, this public health organization needed to unify a fragmented, highly customized and unsupported Siebel 7 CRM system. Siebel was pressing the organization to upgrade – an expensive process that would force the organization to abandon important, business-critical customizations. If the organization chose to continue using the unsupported version, it still needed to upgrade thousands of desktop operating systems and browsers in order to stay secure.

Rimini Street Solution

The public health organization sought an independent support partner who understood the inner workings of legacy systems, such as Siebel CRM, that have been customized to meet specific business needs. In Rimini Street, the organization found a colleague who goes far beyond standard break/fix support to provide guidance around challenges such as custom code, data center virtualization, and the need to extend services to mobile platforms.

Client Results

  • Developed a comprehensive technology roadmap that extended the life of its legacy Siebel system to mobile devices.
  • Virtualized its Siebel platform, enhancing its interoperability with current browsers and desktop operating systems.
  • Retained existing customized code and reconciled differences among federated systems to build a unified constituent relationship management system across the organization.
Client Profile
As one of the largest voluntary public health organizations in the United States, this charity works to help people stay healthy, return to health, as well as promotes research to prevent illnesses.
Healthcare, Nonprofit
United States
$917 million USD
Oracle Siebel CRM 7
Technology Platforms
Oracle Database

Get started today.

Contact us to learn more.

This website has been built using modern web standards not fully supported by your browser. Please consider updating your browser.

Upgrade Today