A redesigned medical campus with cutting-edge facilities at Augusta’s MaineGeneral Health runs effectively on a stable PeopleSoft 8.9 financials system. To fund healthcare IT initiatives designed to create innovative services to match its modern facilities, MaineGeneral needed to divert funds from expensive vendor support and maintenance. Avoiding forced upgrades to a system that performed more than adequately could also get the organization off the upgrade treadmill.
Rimini Street’s streamlined and well-organized onboarding process helped ensure that the transition to independent support went smoothly. During onboarding, properly archiving already-purchased upgrades offered MaineGeneral the flexibility to upgrade at a time of its choosing. With assigned Primary Support Engineers (PSEs) who provide highly personalized support, Priority 1 incidents receive a response in 15-minutes or less.
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