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Top 3 Ways to Improve IT Service Support and Delivery

Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives.

In this 30-minute webcast you’ll learn how companies are modernizing how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking.
We will explore how one company reduced overall open incident volumes by 20%, while improving cash flow as the COVID-19 pandemic set in.

Listen in to learn new ways to better deliver on SLAs with a new subscription service model that includes:

  • Unlimited service requests and incidents for scalability
  • Response-based SLA for your most common service requests
  • Custom enhancement hours scoped based on only what you need

Jennifer Perry, GVP & General Manager, SAP Services at Rimini Street will share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.

Watch the OnDemand Webinar Now!
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Speakers

Jennifer Perry
Jennifer Perry
GVP & GM, SAP Services
Rimini Street

Jennifer Perry is responsible for the expansion of all Rimini Street SAP services and products worldwide. She works to ensure that all SAP teams are aligned on product strategy, management, messaging, delivery, and sales. Prior to leading the global SAP team, Ms. Perry was responsible for the delivery and management of all SAP support services for Rimini Street clients, bringing a keen sense of client success and satisfaction to her role.

Ms. Perry’s career spans 24 years of IT experience with Fortune 100 and 500 companies in various industries, including many years of hands-on experience as a certified SAP implementation consultant. Prior to joining Rimini Street, Ms. Perry served in various roles starting out as an SAP implementation consultant in the manufacturing, insurance, natural gas, media, retail and telecom industries. She moved on to building and running global development teams responsible for implementing, upgrading and supporting all aspects of the SAP footprint.

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