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Whitepaper

Adopting a “Shift Left” Strategy to Transform Technology Support Services

Thriving in a digital world means technology support providers and in-house IT teams need a collaborative service approach that integrates both technology and the human factor. “Shifting Left” addresses those needs by using software delivery practices to move knowledge closer to customers. Implementing this transformational approach will become critical as organizations turn to technology as a main conduit for meeting customer expectations…without losing the personal touch.

But how do you make the shift? Helping you find balance between high-tech and high-touch, Rimini Street invites you to download this comprehensive guide to better understand the Shift Left method and lay the foundation for your transformation. In this ebook, you’ll learn:

  • Three approaches to a Shift Left strategy
  • What’s driving the Shift Left trend
  • The benefits of shifting left and why it makes you more competitive
  • How to embrace and implement your Shift Left strategy
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