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Independent, third-party software support saves 50% to 90% annually and frees up the IT team. Read this guide to see if third-party support is right for you.
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The trifecta of ever-constricting budgets, the influence of inflation, and an incredibly difficult labour market are now top of mind – just as we all thought we’d breathe a sigh of relief with the pandemic largely behind us. At the Gartner Symposium 2022, we hosted a fireside chat with technology leaders where they shared their insights and strategies that helped them free up critical resources and reallocate costs to expand strategic services, without compromising customer service or security. Watch the video to get better insights on their experiences and how they were able to overcome these challenges! Speakers: Eric Helmer, Rimini Street, Chief Technology Officer Brian Kelly, Head of Technology, University of Technology Sydney Helen Harms, GM of Cloud and Operations, Metcash Grey Properjohn, Head of Technology, RWWA Vince O’Carroll, IT Operations Manager, Central Coast Council
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For Rimini Street clients, the 50% they can save on annual IT support goes right to their bottom line.
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Malicious parties are constantly searching for new ways to breach enterprise systems and put your valuable data at risk. SAP announces new patches each month on Patch Tuesday. Hack Wednesday is when hackers go on the attack assuming security teams haven’t implemented those patches. And those patches usually only address vulnerabilities that have been identified by the good guys, not the ones that the bad guys are exploiting, zero-day attacks, or other sophisticated attacks. If you’re still relying solely on vendor patches to protect your mission critical SAP assets, you could be putting your data at risk. To fully understand the risks of a patch management strategy alone, read this e-book. In the e-book, you’ll learn: Why vendor patches don’t address all vulnerabilities The benefits of a layered security, defense-in-depth approach Solutions for implementing layered security to protect against zero-day attacks Comparison of a layered security model against SAP patching alone
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Thriving in a digital world means technology support providers and in-house IT teams need a collaborative service approach that integrates both technology and the human factor. “Shifting Left” addresses those needs by using software delivery practices to move knowledge closer to customers. Implementing this transformational approach will become critical as organizations turn to technology as a main conduit for meeting customer expectations…without losing the personal touch. But how do you make the shift? Helping you find balance between high-tech and high-touch, Rimini Street invites you to download this comprehensive guide to better understand the Shift Left method and lay the foundation for your transformation. In this ebook, you’ll learn: Three approaches to a Shift Left strategy What’s driving the Shift Left trend The benefits of shifting left and why it makes you more competitive How to embrace and implement your Shift Left strategy
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Adoption of third-party support for enterprise software is now mainstream. In a report sponsored by Rimini Street, industry research firm Valoir analyzed the growing acceptance of third-party support, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Valoir found that in some instances, even ERP vendors reluctantly acknowledge the utility of third-party support as they focus efforts on the cloud. Third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates: Innovation around the edges of a mature, highly functional ERP system Maximizing value from existing investments Taking a measured approach to cloud evolution Digital transformation Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor. In its report, Valoir specifically recognized Rimini Street for its: Breadth of knowledge and depth of support, featuring a dedicated engineer model Pure focus on independent, third-party support versus other IT or consulting services Track record of strong client relationships Value, service, price
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Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.
Global disruption and competition are placing new demands on the delivery of IT support services. As global turbulence rocks the business environment, CIOs that use artificial intelligence (AI) to enhance — not replace — a human-first digital strategy in IT support services as part of a strategy to improve service levels and responsiveness will likely […]
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