A Unified Approach to Support and Services Can Help IT Keep Pace with the Business
Supporting hybrid IT is different from individually supporting vendors’ products It is imperative for IT organizations to better operate, manage, and support hybrid-driven, multivendor IT environments. The complexity associated with hybrid scenarios (for example, from adopting a composable ERP strategy) can severely hinder scalability if IT departments are too focused on the practical aspects of […]
The Hidden Tax that Comes with Traditional Application Management Services (AMS)
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
New Application Management Service (AMS) Models are Emerging to Address the IT Talent Shortage
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
Overpaying for Application Management Services? It’s Not About Man-Hours Anymore
Why is outsourcing Application Management Services (AMS) so complicated, and why doesn’t it work like it’s supposed to? The AMS concept is simple: offload incidents, service requests, routine tasks, and IT backlogs so that internal teams are free to focus on game-changing initiatives. But the reality? Too many man-hours, yet nothing seems to get done; […]