A Unified Approach to Support and Services Can Help IT Keep Pace with the Business
Supporting hybrid IT is different from individually supporting vendors’ products It is imperative for IT organizations to better operate, manage, and support hybrid-driven, multivendor IT environments. The complexity associated with hybrid scenarios (for example, from adopting a composable ERP strategy) can severely hinder scalability if IT departments are too focused on the practical aspects of […]
Third-Party Software Support for SAP: Hidden Savings
The oft-quoted Michael Porter has stated that the essence of strategy is knowing ‘what not to do!’ ─ it is as important as knowing what to do. How does this apply to maintenance for SAP and IT roadmap strategy? In a November 2019 survey conducted by Rimini Street, 79% of licensees said that they have […]
Use AI to Enhance the Human Connection in IT Support Services
Global disruption and competition are placing new demands on the delivery of IT support services. As global turbulence rocks the business environment, CIOs that use artificial intelligence (AI) to enhance — not replace — a human-first digital strategy in IT support services as part of a strategy to improve service levels and responsiveness will likely […]
Gartner Predicts 2020
A new year (and a new decade) are ideal times to prognosticate about the future. While it’s one thing for a business to predict great things for its future, it’s quite another for a respected, trusted analyst in the industry to predict great things for your industry … and your business. That’s precisely the case […]
Overpaying for Application Management Services? It’s Not About Man-Hours Anymore
Why is outsourcing Application Management Services (AMS) so complicated, and why doesn’t it work like it’s supposed to? The AMS concept is simple: offload incidents, service requests, routine tasks, and IT backlogs so that internal teams are free to focus on game-changing initiatives. But the reality? Too many man-hours, yet nothing seems to get done; […]
Overwhelmed by Opportunity, Salesforce Customers Need Assistance
Salesforce customers are drowning in opportunity – a good problem to have. In most cases, the challenge they have with Salesforce is not that it is rigid or limited, like the enterprise software of the past, but that it is so flexible and ever-evolving that they worry they aren’t extracting all the value from it […]
The SAP S/4HANA Skills Crunch – How Bad Could It Get?
Our colleagues in Japan recently forwarded a series of SAP user group newsletter articles where the title of the series translates roughly into, “The Depression of SAP Users.” Why are they depressed? Likely, because they are being told they must hurry up and implement SAP S/4HANA before the deadline, when SAP says it plans to […]
Rimini Street Survey Confirms Oracle Customers Want More Savings, Best-In-Class Cloud Options
When Rimini Street surveyed Oracle customers recently and asked their top priorities, they put cost optimization at the top of the list. Yet a recent Gartner survey of CIOs 1 identified enabling growth as their top priority. What accounts for the difference? I encourage you to read the full survey report, Why Enterprises Are Rethinking […]
Video: How to Migrate Older ERPs to Newer Versions of Microsoft SQL Server Database
Companies are always in a state of change, particularly with their technology infrastructure. However, not all pieces of the technology stack move at the same pace. There may be legitimate reasons to upgrade infrastructure for better security or access to new features. At the same time, you may want to hold onto current applications, such […]