Global disruption and competition are placing new demands on the delivery of IT support services. As global turbulence rocks the business environment, CIOs that use artificial intelligence (AI) to enhance — not replace — a human-first digital strategy in IT support services as part of a strategy to improve service levels and responsiveness will likely […]
By September 30, many SAP customers need to retain SAP Enterprise Support at 22% of license contract price,1 or save 50% of that support price, and up to 90% of overall support costs with third-party support? It is no news that 2020 has turned out to be an unusual year! For IT leaders, this means […]
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