Challenges
Through two decades of operations, EC21 has developed one of the industry’s most extensive information databases. Although EC21 has been very satisfied with the performance of its Oracle Database, the company wanted to reduce its high operating costs, in particular annual support fees. In addition, EC21 needed to improve IT productivity and pursue strategic projects such as cloud-based applications that would extend and grow its business. “We use Oracle Database as our core system for managing important data across our business. However, the cost of maintaining this critical system and ensuring performance and availability was quite steep,” says Hak-joon Lee, senior research associate, New Commerce Team, New Business Division for EC21. EC21 needed a cost-effective solution that would ensure it would receive ultra-responsive support to keep its database up and running with outstanding availability and performance.
Rimini Street Solution
After researching its options, EC21 chose Rimini Street to support its Oracle Database, which immediately slashed its annual maintenance and support fees by 50 percent. EC21 also gained access to value-added services such as performance tuning, interoperability support and security guidance at no additional charge. Hak-joon Lee says that EC21 expects the new Rimini Street services will enable the company to extend the life and performance of its database as well as free funds and resources for more strategic projects over several years. In addition, EC21 expects to avoid the cost of forced upgrades that would have been required to stay fully supported by Oracle.
Client Results
- Reduced support and maintenance spend: EC21 is saving 50 percent of its previous Oracle Database annual support fees, while receiving more responsive support and value-added services like performance support at no extra cost.
- Received improved support services: Rimini Street’s Primary Support Engineer (PSE) model provides EC21 with an expert familiar with the company’s systems, resulting in faster issue resolution.
- Gained strategic flexibility: EC21 can now rely on its stable and effective Oracle Database environment for years to come, allowing IT resources to innovate by creating new cloud-based applications instead of upgrading its systems to remain fully supported.
Our solution for EC21
Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.
With Rimini Support, you gain:
- Support for customizations not covered by the vendor
- The strength and knowledge of hundreds of seasoned engineers on your team, but not on your payroll
- Potential savings of up to 90% of total support costs
Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use any technology with it.
With Rimini Connect, you gain:
- Connectivity and interoperability solutions on existing systems
- Access to patented solutions with no code changes
- Accelerated IT modernization without resource-consuming regression testing and upgrade cycles
Mitigate the increasing risks of today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.
With Rimini Protect, you gain:
- Proactive, zero-day protection for entire classes of vulnerabilities
- Fast and cost-effective security solution
- Exclusive capabilities and pricing only offered by Rimini Street
Additional resources
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