Rimini Support for VMware™:
Your VMware roadmap. Your terms.
Get proactive security, extraordinary service and more time to plan your future.
Most secure support
Fast, accurate support
Flexibility with choice
The most secure third-party VMware support solution available
Learn how our fast, comprehensive support and exclusive security solutions can help you reduce risk exposure, lower overhead costs and increase team efficiency.
“The Rimini Street VMware support experience is the best we’ve ever had. We are impressed with both the quality of the support and the depth of services we receive from Rimini Street. We highly recommend business leaders seek them out for their VMware needs.”
Compare Rimini Support vs VMware Support by Broadcom
Support features |
Rimini Support |
VMware by Broadcom |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Advanced Hypervisor Security* |
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Named, regional Primary Support Engineer from a team that averages 15 years of experience |
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Client Success Manager |
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10-minute guaranteed response SLA for critical cases with 2-hour update communications |
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Enhanced support with no required upgrades |
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Customization support |
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Performance support |
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Support of current VMware release for the life of your Rimini Street contract |
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Onboarding and archiving and remote access services |
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Advisory services |
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Technical, Functional and Application Roadmap Advisory Services |
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Cloud Advisory Services |
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License Advisory Services |
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Security Advisory Services |
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Interoperability and Integration Advisory Services |
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Health Check Services |
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Impact on resources |
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TCO transparency (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Resources
Frequently Asked Questions
I’ve never heard of Rimini Street. Why should I trust you for mission-critical Level 4 support and security of my data center operations?
Rimini Street is a recognized industry leader and innovator in third-party support since 2005. We have serviced over 6,000 client contracts to date, including more than 200 total Fortune 500 and Global 100 clients across 160+ countries, territories and administrative regions.
Experience the difference Rimini Street can make for your business, which includes ultra-responsive support with guaranteed 10-minute engineer response time SLA for critical cases, 2-hour update communications and named, senior-level engineers available 24/7/365. To date, we have achieved over $9B in savings for our clients, helping them achieve their unique growth and profitability goals. Read their stories here.
As my contract renewal date approaches with potential price increases, how can I buy time to evaluate all my options while keeping my existing systems running smoothly and securely?
Rimini Support™ for VMware effectively replaces your expiring support from VMware and provides you with the control, security and support you need to keep your current instances operating optimally for years to come. Complete with a dedicated Client Engagement Manager focused on your lifecycle planning, we help you achieve your business continuity goals, reduce risk with our proprietary zero-day protection, Rimini Protect™ Advanced Hypervisor Security, powered by Vali Cyber®, and we empower you to avoid unnecessary operating expenses supporting products you don’t need.
What VMware products can Rimini Street support? Is there a limit on the number of VMware hypervisor hosts or the number of incoming support calls to the Rimini Street support team?
Rimini Support™ for VMware covers more VMware products than any other third-party support provider. They include vSphere, ESX/ESXi hypervisors, vCenter, vSAN, NSX, vRealize Suite, Aria Operations, Tanzu, Site Recovery Manager, Integrated OpenStack (VIO) and Workstation. Our team of Rimini Support engineers can also address your cases on end user computing solutions such as Horizon and Workspace One, as well as an unlimited number of hypervisor hosts. Our standard Rimini Support for VMware offers your organization unlimited incoming support calls at a fixed, transparent price.
Choose a direct line to your bottom line
Calculate the increase of your VMware renewal as you prepare for impending price increases.