Frequently asked questions

I’ve never heard of Rimini Street. Why should I trust you for mission-critical Level 4 support and security of my data center operations?

Rimini Street is a recognized industry leader and innovator in third-party support since 2005. We have serviced over 6,000 client contracts to date, including more than 200 total Fortune 500 and Global 100 clients across 160+ countries, territories and administrative regions.
Experience the difference Rimini Street can make for your business, which includes ultra-responsive support with guaranteed 10-minute engineer response time SLA for critical cases, 2-hour update communications and named, senior-level engineers available 24/7/365. To date, we have helped our clients achieve over $9B in savings on total support costs, helping them meet their unique growth and profitability goals. Read their stories here.

As my contract renewal date approaches with potential price increases, how can I buy time to evaluate all my options while keeping my existing systems running smoothly and securely?

Rimini Support™ for VMware effectively replaces your expiring support from Broadcom and provides you with the control, security and support you need to keep your current instances operating optimally for years to come. Complete with a dedicated Client Engagement Manager focused on your lifecycle planning, we help you achieve your business continuity goals, reduce risk with our proprietary zero-day protection — Rimini Protect™ Advanced Hypervisor Security, powered by Vali Cyber® — and empower you to avoid unnecessary operating expenses supporting products you don’t need.

What VMware products can Rimini Street support? Is there a limit on the number of VMware hypervisor hosts or the number of incoming support calls to the Rimini Street support team?

Rimini Support™ for VMware covers more VMware products than any other third-party support provider. Coverage includes vSphere, ESX/ESXi hypervisors, vCenter, vSAN, NSX, vRealize Suite, Aria Operations, Tanzu, Site Recovery Manager, Integrated OpenStack (VIO) and Workstation. Our team of Rimini Support engineers can also address your cases on end user computing solutions such as Horizon and Workspace One, as well as an unlimited number of hypervisor hosts. Our standard Rimini Support for VMware solution offers your organization unlimited incoming support calls from an extensive catalog of services at a fixed, transparent price.