As software vendors respond to the impact of inflation, they are now more likely to view support as a profit center, optimizing it at the expense of the end-user and leading to a potentially degraded experience at a higher cost. In this Gartner Predicts 2023 report, you will get insight into how software vendors are adjusting their support models and gain strategies on how you can control your costs and improve your negotiating power:
- By 2026, 50% of enterprise applications will separate support from existing subscription and maintenance costs to create additional revenue streams
- Impacts of market conditions on support and maintenance pricing over time
- Why you should consider third-party support to protect critical applications as an alternative to vendor-provided support
Read the full report to discover strategies for keeping software costs under control as vendors shift their models.
Gartner, Predicts 2023: Inflation’s Permanent Impact on SaaS/Software Costs, Commercials and Business Practices, 9 January 2023, Mike Tucciarone Et Al.
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