Companies and IT organizations that provide technology support services (either internally or externally) are struggling to find a service approach that moves knowledge closer to their customers—one that lowers costs, improves customer experiences, and, importantly, balances technology and the human connection.
Adopting a “Shift Left” strategy is a high-impact way to address these needs. It works best when automation is balanced with—not blocking or inhibiting—the human factor to provide a personalized customer experience. This webinar examines:
- What’s driving the Shift Left trend
- The benefits of shifting left and why it makes you more competitive
- How to embrace and implement your Shift Left strategy
Join Pat Phelan, former Gartner Analyst and VP of Research for Rimini Street, and Renee Wells, VP of Product Strategy, as they examine how a “shift left” strategy can transform IT support services.