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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Rimini Smart Path™: Support, Optimize, Innovate 

The Rimini Smart Path methodology applies a portfolio of solutions to transform how businesses Support and Optimize their software portfolio so they can Innovate with Agentic AI ERP.

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Rimini Smart Path™: Support, Optimize, Innovate 

A faster path to Agentic AI ERP

Your business needs to move forward — fast. Rimini Smart Path™ helps you get there by delivering modern UX, cross-application automation and agentic AI across the enterprise. Thousands of clients have funded innovation and boosted profitability by following a Rimini Smart Path. As your strategic IT partner, we help protect and extend the value of your existing systems while accelerating innovation — all without forced upgrades.

Support

Replace software vendor support with award-winning, proven Rimini Support™. Extend the life and value of your existing software systems and significantly reduce the total cost and effort of software maintenance.
Learn more

Optimize

Simplify, streamline and save more with expert-led services to run, secure, continuously improve and integrate your existing ERP and enterprise software portfolio for maximum efficiency and return on investment.
Learn more

Innovate

Achieve Agentic AI ERP with Rimini Agentic UX™ solutions deployed over the top of existing systems, delivering intelligent process automation, AI-enabled productivity and enterprise visibility.
Learn more

A new operating model for enterprise software

Maximize return on current software investments

Maximize return on current software investments

Extend the useful lifespan of existing ERP and other enterprise software through 2040 and beyond with stability, security and “future-proofed” interoperability.
Save on software support costs

Save on software support costs

Achieve significant savings on ERP and other software support with ultra-responsive 24/7/365 support and ten-minute response SLA for critical issues.
Improve operational performance

Improve operational performance

Leverage “turnkey” services to free up limited internal IT resources for higher-ROI projects, achieve operational savings and improve results.
Innovate to lead with profit and growth

Innovate to lead with profit and growth

Invest in AI to achieve ERP process execution savings that lowers the total cost to serve, enhances competitive advantage and improves profitability.
<strong>20 years</strong><br>of industry leadership icon
20 years
of industry leadership
<strong>600+</strong><br>software products supported icon
600+
software products supported
<strong>2000+</strong><br>employees globally icon
2000+
employees globally
<strong>10 billion+</strong><br>estimated client savings since 2005 icon
10 billion+
estimated client savings since 2005
<strong>20+ years'</strong><br>average experience of Primary Support Engineer team icon
20+ years'
average experience of Primary Support Engineer team
<strong>< 2 mins.</strong><br/>average response time to critical P1 and P2 issues icon
< 2 mins.
average response time to critical P1 and P2 issues
<strong>6300+</strong><br>signed contracts to date icon
6300+
signed contracts to date
<strong>30 offices</strong><br>located worldwide icon
30 offices
located worldwide

The Rise of Agentic AI ERP

ERP Software is reaching its limits. Discover how to leverage Agentic AI “over the top” of your existing software — with no required upgrades — to achieve faster, better, cheaper execution of ERP processes with greater speed and agility.

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Supporting hundreds of software products

Oracle
SAP
VMware
ServiceNow
Salesforce
Open-source databases
Workday
Dayforce
See all software we support
IBM
Microsoft
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
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Sunway Group

Frequently Asked Questions

What is the Rimini Smart Path?

The Rimini Smart Path™ is a proven methodology to help IT and business leaders achieve massive efficiencies and savings across their enterprise software landscape and deliver needed AI and Innovation for growth and competitive advantage, all within existing budgets. It has three steps: Support > Optimize > Innovate. By following the Rimini Smart Path, leaders can transform how they Support and Optimize their software portfolio so they can Innovate with Agentic AI ERP.

How do I get started on the Rimini Smart Path?

Thousands of Rimini Street clients started their Rimini Smart Path by choosing to pursue a business-driven roadmap rather than a vendor-dictated one. Their first step was to switch from vendor support to Rimini Support™ for their mission-critical applications and databases. We recommend participating in our Savings Opportunity and Assessment Report (SOAR) to understand the full scope of what we can support, where we can help and how much cost can be saved and reallocated to innovation initiatives. Once signed, we manage an efficient and thorough onboarding process for new clients to ensure that our support engineers understand our clients’ systems and environments, including their customizations, and are set up and ready to diagnose and resolve issues quickly. Many clients have then added Rimini Street managed services and other solutions to further streamline operations and professional services to augment staff or deliver bespoke projects.

How can the Rimini Smart Path integrate AI features into my organization’s existing ERP?

ERP software serves as the digital backbone for most organizations worldwide. It is a mature and structured transactional system of record. AI and Agentic AI, implemented with an orchestration layer across ERP and other applications and databases, will serve as a system of engagement and a system of differentiation. In the Innovation step of the Rimini Smart Path, Rimini Street consultants and engineers deliver one-click intelligent dashboards with the Rimini Agentic UX™ that are oriented around specific personas and the work to be done, integrated across existing systems and data sources. These dashboards use AI to find anomalies, set priorities, recommend actions and take actions to get work done faster and easier than it can be done with traditional software and processes. There is no need to upgrade or migrate existing software to build and deploy the orchestration and AI capabilities above it.

Additional resources

Rimini Smart Path: Innovate Faster, within Your Existing Budget
Datasheet
Rimini Smart Path: Innovate Faster, within Your Existing Budget
Read Datasheet
The Rimini Smart Path™ Methodology: Optimize
Video
The Rimini Smart Path™ Methodology: Optimize
Watch Video
The Rimini Smart Path™ Methodology: Support
Video
The Rimini Smart Path™ Methodology: Support
Watch Video
The Rimini Smart Path™ Methodology: Innovate
Video
The Rimini Smart Path™ Methodology: Innovate
Watch Video
The Rise of Agentic AI ERP
Blog
The Rise of Agentic AI ERP
Seth Ravin
Seth Ravin
CEO, President & Chairman of the Board
4 min read

Over nearly six decades, the ERP software suite became the digital backbone for business operations across the globe, but it has reached its peak. The rise of Agentic AI is creating a new, game changing ERP technology paradigm that enables huge competitive advantage for organizations that take advantage, a future where autonomous AI agents orchestrate […]

Read Blog
Rimini Smart Path ™
Datasheet
Rimini Smart Path ™
Read Datasheet
How Retailers Win with Rimini Street
Story
How Retailers Win with Rimini Street

Achieving Accelerated Growth & Profitability

Read Story
Unlock ERP Value to Accelerate Business Transformation
White paper
Unlock ERP Value to Accelerate Business Transformation
Read White paper
Seth Ravin on SEA Today News
Video
Seth Ravin on SEA Today News
Watch Video

Explore the possibilities with Rimini Street

Contact us today to learn how our end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions can help your organization achieve better business outcomes.

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