Rimini Street Expands Its Industry-Leading Support Offering to Cover Oracle E-Business Suite Products
Oracle E-Business Suite Licensees Now Have a Choice of Support Vendors with Option to Save More than 50 Percent on Annual Support Costs and Avoid Costly Upgrades
San Francisco, CA - Oracle OpenWorld, September 20, 2010 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft and JD Edwards software, and SAP AG (NYSE:SAP) software, today announced the expansion of its maintenance and support services to cover Oracle E-Business Suite products.
Rimini Street Support Services for Oracle E-Business Suite Products
Support services for Oracle E-Business Suite products will include all of the innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of organizations around the world. Standard features include:
- Support for a minimum of ten years and beyond for existing releases without required upgrades
- Named, local primary support engineers assigned to each client (no offshoring of support calls)
- 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
- Support for client customizations, interoperability and performance at no additional fee
- Application fixes and tax, legal and regulatory updates for up to 190 countries
- More than 50 percent cost savings compared to the software vendor
- Named account managers assigned to each client
- Flexible contract options
Rimini Street plans to follow the same service development and rollout process for Oracle E-Business Suite products that it has used to successfully deploy each of its current product lines. Rimini Street will apply its proven methodologies and processes to the new product line and plans to begin providing support to Oracle E-Business Suite Charter Clients in 2011.
Oracle E-Business Suite Licensees Seek Choice in Support Programs
Recent industry analyst research indicates increasing, strong demand from Oracle E-Business Suite licensees seeking cost-effective and innovative maintenance and support options.
"Based on a survey I recently conducted, more than 88 percent of Oracle application licensees are interested in third-party support options that can provide meaningful savings and good service," said R "Ray" Wang, Founding Partner, Altimeter Group.
Rimini Street has already received considerable interest from current Oracle E-Business Suite licensees seeking an alternative support program that delivers significant annual savings, responsive service, high-value support features and a safe haven from costly upgrades.
Rimini Street Most Experienced Provider in Market
Rimini Street was founded in 2005 by software support industry visionary Seth Ravin and is the recognized industry leader in third-party enterprise software support. Over 300 global, Fortune 500, midmarket and public sector organizations with supported operations in more than 60 countries rely on Rimini Street for the mission-critical support and updates needed to successfully process billions of dollars in transactions a month.
"In response to market demand, Rimini Street is pleased to continue expanding its enterprise support offerings with its new service for Oracle E-Business Suite licensees," said Seth Ravin, president and CEO, Rimini Street. "The majority of Oracle E-Business Suite licensees are running stable, mature and highly functional releases that are capable of providing ongoing value and maximum return on investment to licensees for the next decade and beyond."
About Rimini Street, Inc.
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save at least 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.
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