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BrandSafway Selects Rimini Street Application Management Services for Salesforce

26/06/2019

Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI

LAS VEGAS, June 26, 2019 - Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that BrandSafway, a global leader in access, industrial services and forming and shoring solutions for the industrial, commercial and infrastructure markets, has selected Rimini Street Application Management Services (AMS) for Salesforce for its Salesforce Sales Cloud system. BrandSafway has been leveraging Rimini Street support for its Oracle Database, E-Business Suite and JD Edwards software products since 2014, and now, BrandSafway is expanding its support service scope with Rimini Street to maximize the value and business impact of Salesforce and the Salesforce Sales Cloud system.

Increasing adoption and value of Salesforce

With 330 locations in 30 countries around the world, BrandSafway currently has over 1,200 Salesforce Sales Cloud users and wanted to increase user adoption of the system. In addition, the company also wanted to get more value out of their Salesforce investment, including receiving better analytics data. BrandSafway also saw that their internal administration resources were getting bogged down with day-to-day tasks, including user account changes, resetting passwords, granting new permissions, migrating data, and creating new fields. 

"We were struggling with a mountain of tasks, which were incredibly time-consuming, and were looking into hiring additional personnel to help manage the workload," said Jay Fisher, CIO, BrandSafway. "We also knew that we weren't realizing the full potential of our Salesforce system due to this backlog." 

When Fisher realized Rimini Street could deliver the same ultra-responsive, value-add support commitment for Salesforce that they had been providing for Oracle products, he knew he had found the right solution. "Under Rimini Street's AMS for Salesforce, we have a partner who can help us get more out of our investment by increasing user adoption and productivity," he explained, "while also helping us leverage new Salesforce updates and functionality as well. This will enable our administrators to focus on more strategic Salesforce projects to help further our company." 

Rimini Street AMS for Salesforce a "One Stop Shop"

Rimini Street Application Management Services for Salesforce encompasses three key components - Responsive Application Services, Proactive Services, and Critical Production Support. Responsive Application Services allows clients to select from an extensive Service Catalog of over 100 Salesforce administrative, development, and configuration services. This subscription-based model helps clients eliminate their user request backlog and free their team up for more strategic projects. Proactive Services are Rimini Street provided recommendations to drive best practices, adoption, and better business outcomes using Salesforce. Critical Production Support provides clients with peace of mind that customization and integration issues are quickly resolved to minimize any downtime. 

All clients of Rimini Street AMS for Salesforce receive the company's award-winning service 24 x 7 x 365 with a 15-minute guaranteed response time for critical issues (P1). In addition, clients are assigned a seasoned Primary Service Engineer (PSE), who is backed by a team of certified Salesforce experts to augment existing resources and skills as needed. 

"BrandSafway's story is consistent with what we are seeing across the industry, where companies struggle to realize the full value and potential of the Salesforce product which ultimately impacts their return on this investment," said Seth A. Ravin, CEO, Rimini Street. 

"With our comprehensive scope of application management services for both Salesforce Sales Cloud and Service Cloud products, which includes configuration, development, user administration, and data services within a predictable, cost-effective subscription model, along with proactive services and critical production support, we enable our clients to save time, money and resources, while maximizing the full value of their Salesforce systems." 

Salesforce, Service Cloud, Sales Cloud and others are trademarks of salesforce.com, inc.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)

Forward Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as "may," "should," "would," "plan," "intend," "anticipate," "believe," "estimate," "predict," "potential," "seem," "seek," "continue," "future," "will," "expect," "outlook" or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street's business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street's management team; uncertainty as to the long-term value of Rimini Street's equity securities; and those discussed under the heading "Risk Factors" in Rimini Street's Quarterly Report on Form 10-Q filed on May 9, 2019, and as updated from time to time by Rimini Street's future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street's expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street's assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street's assessments as of any date subsequent to the date of this communication.

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