Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI
LAS VEGAS, June 26, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that BrandSafway, a global leader in access, industrial services and forming and shoring solutions for the industrial, commercial and infrastructure markets, has selected Rimini Street Application Management Services (AMS) for Salesforce for its Salesforce Sales Cloud system. BrandSafway has been leveraging Rimini Street support for its Oracle Database, E-Business Suite and JD Edwards software products since 2014, and now, BrandSafway is expanding its support service scope with Rimini Street to maximize the value and business impact of Salesforce and the Salesforce Sales Cloud system.
Increasing adoption and value of Salesforce
With 330 locations in 30 countries around the world, BrandSafway currently has over 1,200 Salesforce Sales Cloud users and wanted to increase user adoption of the system. In addition, the company also wanted to get more value out of their Salesforce investment, including receiving better analytics data. BrandSafway also saw that their internal administration resources were getting bogged down with day-to-day tasks, including user account changes, resetting passwords, granting new permissions, migrating data, and creating new fields.
“We were struggling with a mountain of tasks, which were incredibly time-consuming, and were looking into hiring additional personnel to help manage the workload,” said Jay Fisher, CIO, BrandSafway. “We also knew that we weren’t realizing the full potential of our Salesforce system due to this backlog.”
When Fisher realized Rimini Street could deliver the same ultra-responsive, value-add support commitment for Salesforce that they had been providing for Oracle products, he knew he had found the right solution. “Under Rimini Street’s AMS for Salesforce, we have a partner who can help us get more out of our investment by increasing user adoption and productivity,” he explained, “while also helping us leverage new Salesforce updates and functionality as well. This will enable our administrators to focus on more strategic Salesforce projects to help further our company.”
Rimini Street AMS for Salesforce a “One Stop Shop”
Rimini Street Application Management Services for Salesforce encompasses three key components – Responsive Application Services, Proactive Services, and Critical Production Support. Responsive Application Services allows clients to select from an extensive Service Catalog of over 100 Salesforce administrative, development, and configuration services. This subscription-based model helps clients eliminate their user request backlog and free their team up for more strategic projects. Proactive Services are Rimini Street provided recommendations to drive best practices, adoption, and better business outcomes using Salesforce. Critical Production Support provides clients with peace of mind that customization and integration issues are quickly resolved to minimize any downtime.
All clients of Rimini Street AMS for Salesforce receive the company’s award-winning service 24 x 7 x 365 with a 15-minute guaranteed response time for critical issues (P1). In addition, clients are assigned a seasoned Primary Service Engineer (PSE), who is backed by a team of certified Salesforce experts to augment existing resources and skills as needed.
“BrandSafway’s story is consistent with what we are seeing across the industry, where companies struggle to realize the full value and potential of the Salesforce product which ultimately impacts their return on this investment,” said Seth A. Ravin, CEO, Rimini Street.
“With our comprehensive scope of application management services for both Salesforce Sales Cloud and Service Cloud products, which includes configuration, development, user administration, and data services within a predictable, cost-effective subscription model, along with proactive services and critical production support, we enable our clients to save time, money and resources, while maximizing the full value of their Salesforce systems.”
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