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Global Manufacturer Switches from Oracle to Third-Party Support for Cost Savings, Service Improvement

“After preparing a solid roadmap and clear steps, our transition to Rimini Street was smooth. We now have a primary support engineer, various levels of access by phone or email, and weekly conference calls with the support engineers who are working on any active tickets. Our support quality has vastly improved.”
Jim Williamson, Vice President of Information Technology
ESCO Corporation

Challenges

ESCO Corporation has excelled in the global mining and construction industries. These industries experience periods of explosive growth as well as cyclical downturns. When global commodities and industrial growth began to drop a few years ago, ESCO Corporation started to reevaluate its operational spend to better fit global activity. “Our entire industry saw the impact of significant underinvestment by our customers and cost-cutting measures,” says Jim Williamson, vice president of information technology for ESCO Corporation. As ESCO examined its IT budget, Williamson says, the largest line item — aside from personnel — was the company’s Oracle licensing, support and maintenance fees.

Rimini Street Solution

By switching to Rimini Street support for its Oracle EBS software and database system, ESCO Corporation immediately saved 50 percent of its annual support and maintenance fees, and vastly improved service levels for customizations. In addition, Rimini Street provides ESCO Corporation with the most comprehensive scope of tax, legal and regulatory research from a single vendor. “I have noticed that we are getting more relevant, consistent tax and regulatory updates from Rimini Street before Oracle even releases theirs, so we have been very pleased with that,” Williamson notes.

Client Results

  • Reduced support and maintenance spend: ESCO Corporation is saving 50 percent of its previous annual Oracle support and maintenance costs.
  • Improved support services: Rimini Street’s support services result in fast and efficient issue resolution and customization support, allowing ESCO to refocus key staff on strategic projects.
  • Gained strategic flexibility: ESCO Corporation is confident it can continue to run its existing Oracle applications and database for several years, giving it time to carefully plan its application strategy for the future while freeing up funds for strategic growth.

 

Client Profile
ESCO Corporation designs, manufactures and services highly engineered wear and replacement products for mining, construction and industrial applications with about 70 manufacturing plants, and service and supply facilities in more than 20 countries
Industry
Manufacturing
Geography
Headquartered in Portland, Oregon
Employees
3,000
Applications
Oracle E-Business Suite 12.1.3
Technology Platforms
Oracle Database 12.1.02

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